I have recently for the first time purchased a product from Beyond the Rack. As opposed to all the negative reviews regarding the amount of time that it takes to ship the product, it actually came within the week and i was quite content. However, I purchased a pair of Ray ban sunglasses 3267 and the label on the box indicated the same but the glasses inside were model 3362. Interesting, so i sent them an email indicated that the wrong glasses were sent in and asked if a refund would be provided. Their policy was credit only if i didn’t like it but because it was wrong, she indicated that it would be refunded plus the cost of shipping that i would need to put forth the send it back. So much hassle!! So i contemplated keeping them but looking at them further, it was missing the made in..lettering on the inside arm. All the raybans i’ve seen have this inside. BTR has a guarantee of authenticity advertised on every product page. Interesting. So i sent an email back indicating that it may be fake. Her response was acceptable. BTR gets them from “authorized dealers with authentic products” Send them back and you will get your money back. But to keep me as a customer i felt they should have taken it more seriously. So I responded…
I’m not trying to be difficult but I want BTR to take responsibility for there suppliers instead of blaming them. I am your customer and not your suppliers. Every page that advertises a product for sale clearly states that:
Our guarantee of brand authenticity.
Every item on our site comes directly from the manufacturer, a licensed agent, retailer, or importer, and is guaranteed authentic brand name merchandise.
Instead of pushing the blame, i would have rather preferred that a comment like that ending with something like “However, BTR only deals with authorized dealers with authentic products.”…but we will investigate this supplier once the product is returned and follow up that goes like..we have investigated the supplier and found that they are no longer a reliable source and have discontinued the relationship as we value our guarantee of authenticity. Out of curiosity, how does BTR ensure the quality of the products that they are selling is authentic? For a company that is going to guarantee authenticity i would appreciate taking this concern more seriously. I will not be sending these back as I do not have confidence in BTR that a refund will be provided. I am also going to perform my own investigation and have these authenticated and may be in contact with you future. Thanks in advance.