Comments on: Beyond The Rack Scam?

By: Quinn

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By: Suzzie

Suzzie — Fri, 08 Feb 2013 04:19:41 +0000

My husband purchased a down duvet for me for Christmas. He also purchased a sweater which when it arrived looked nothing like the picture and was far too small. The duvet was extremely flat and light weight and the feathers could be felt through the duvet. Extremely disappointing and since there was no paperwork with the ugly sweater I could not return it and by the time the duvet was returned and shipping was charged there was not much of a “store credit” left. The sad thing is that both items were my Christmas gift and now I have nothing to show for it…

By: suzy

suzy — Wed, 30 Jan 2013 22:39:37 +0000

Well I have done 2 orders from them. and got both orders in a very timely matter. I put in another order about 10 days ago, and still stays on route to BTR, so they clearly dont keep the stuff they are selling in stock,so you have to wait for the supplier to send it to them. which is a pain. The other thing i hate is that they take the money from your visa before the item is even sent, that should not be allowed. they should take the money when they have the item and its ready to be shipped out. I also wish that if you waited so long and they still havent shipped it you should be able to cancel your order from the site.

By: Jessica

Jessica — Wed, 30 Jan 2013 01:40:47 +0000

DO NOT BUY BRANDS FROM BEYOND THE RACK!! I am a huge fan of MAC cosmetics and purchase them often. Beyond the Rack had a special Mac sale, and the prices weren’t even too much discounted from regular MAC, but I thought I’d stock up on some of my favorites. I am allergic to cheap lipsticks and I am very aware of the gross smell cheap lipstick has, which is why I stick to MAC. Sure enough, the lipsticks I bought did not have the MAC signature smell. It was the smell of disgusting cheap lipstick. I put it on anyway, just to humour myslef, and my lips almost instantly started puffing up. Something MAC lipstick doesn’t do. I am not sure what the different ingredient is real MAC is, but THIS WAS NOT IT!!! They claim to have authentic product, DO NOT TRUST THEM

By: Sarah Hudson

Sarah Hudson — Sun, 27 Jan 2013 04:09:15 +0000

I’ve done countless orders from BTR and had nothing but positive experiences. I only buy the Michael Kors items and have received them very quickly in the mail. I recently had an issue today that I bought the wrong purse (Michael Kors Saffino Hamilton Tote rather than the regular Hamilton Tote) and didn’t realize there was a huge difference until after purchase. I called and they gave my money back immediately (issued a refund). I don’t work for them I’m just a shopaholic and love the site. I bought two MK watches from BTR and after receiving them I took it into the actual Michael Kors store to be sure and it was legit/real. It even came with the warranty with it.

So.. I guess the experience depends on the person and hope everyone has their issues resolved. I will continue shopping there until a real problem arises for me too.

By: Jeff

Jeff — Wed, 19 Dec 2012 15:18:02 +0000

Never use Beyond the Rack.
What a scam. Sent us the wrong item, and refused to admit a mistake. Told us while starring at the wrong item, that we must be wrong. They refused to let us speak to a manager. We started an e-mail process with a lady named Reberta or kept giving us the run around for more then 2 weeks with the response on she was waiting to speak with the “Vending Manager”
Not once did Reberta apologize.

Finally I had someone else call for us and refuse to get off the phone until he spoke to a manager… still she would not provide us to a manager, instead put him on hold for 15 min and called the “Vending Manger” at this time she said we can return the item and when they get it a full refund will be given. this after more than 2 weeks, and apparently all she had to do was pick up a phone…. ( I have my doubts)

I will now make it my personnel mission in life to destroy the reputation of this company, as I have never experienced such TERRIBLE customer service, or business ETHICS in my entire life. I REPEAT…DO NOT USE BEYOND THE RACK YOU WILL REGRET IT!!!!!!

By: artie67

artie67 — Mon, 17 Dec 2012 19:17:37 +0000

sorry about that TYPO, i meant this November 2012

By: artie67

artie67 — Mon, 17 Dec 2012 18:58:55 +0000

My last purchase this past November 2013 was nothing but a waste, ordered a twin duvet that previously described to be costing more than 350 dollars. No other description other than it is down filled. But with a previous price like that and coming down to 59 dollars it must be of a very good quality that will keep me warm and toasty this winter and the photo just made it even more enticing to buy. Taking out the money from my account was fast and so is the delivery. To my surprise, the duvet itself was very thin! I left it to fluff up overnight thinking it must have been compressed on it’s trip to me. But sadly it remained very flat. The bag it came in never mentioned how much thread count or how much fill power there is in the duvet.I was shivering every night when sleeping. 3 weeks later, I went and purchased a twin down duvet from HOMESENSE and it is a Ralph Lauren brand, fill power was amazing that I immidiately noticed that it is substantially fluffier and definitely smoother to the feel due to it’s thread count. It cost me 99 dollars + HST.I have put away that purchase from BTR and perhaps never to be used again. Total cost of BTR purchase was 81 dollars, total cost of RL duvet was close to 113 dollars.

By: Alice

Alice — Fri, 14 Dec 2012 05:28:12 +0000

Don’t shop with Beyond the Rack! The service and quality has gone completely downhill. They used to sell decent stuff and ship within reasonable time. I used to love Beyond the Rack so I gave them many chances to redeem themselves but nothing has improved. My last 5 orders with them have been very disappointing. I’ll wait weeks for my items and then they’ll tell me one of them is out of stock. The first time this happened, they gave me a refund for the item and a $10 credit…which is okay. Then the same thing happens 3 more times. They give me a refund but no credit. I feel like I got ripped off on the shipping charge since they don’t refund that. Also, I spent a lot of time contacting customer service to track down my items and get refunds.
As for quality of their items, it’s hit-or-miss. My Michael Kors bag and Kenneth Cole Jacket was fine but most of their clothing or shoes are very poor quality. So basically, unless it’s a brand you know, it’ll likely be less than expected. The pictures are deceiving. For example, it looks like it fits the model but I’ll receive an item that’s too large. And you can’t tell the quality is so poor in the pictures. There are many times I decided to keep the item to avoid paying the return shipping fee. I won’t be shopping here in the future.

By: Just a Mom

Just a Mom — Thu, 06 Dec 2012 20:55:42 +0000

I have ordered from Beyond the Rack LOTS of times, and I don’t work for them. In fact, I don’t work for anyone, I’m a stay at home mom, looking to save some money like everyone else. I am in Canada, so the fact that BTR is also in Canada, and I don’t have to pay duty and brokerage fees and “international” fees and whatever the hell else I get stuck paying when I order from hautelook or zulily is a major plus to me. I am not a fashionista by any means, so I am not looking to buy designer label clothes. In fact, I don’t even recognize 90% of the names of the brands on BTR, or any of the sites for that matter. But I am looking to save a few bucks, and I have with BTR. There have been a few things that have frustrated me, like having an order cancelled because they weren’t able to secure the product from the shipper, or having something take longer than expected to come. But overall, I am happy with my experience. I have ordered lots of clothes, and I’m happy with them all. I ordered shoes that didn’t fit, they were Pumas, and they were easy enough for me to resell for what I paid for them. I ordered a winter jacket for my daughter, which I paid $16.99 for. They said the retail price was $55.00. Would I pay $55.00 for the jacket? Never, no way. But I was perfectly happy paying $16.99 for it!!! We live in a remote area, and I have to travel 3 hours to get to a major center to do any shopping. That costs a LOT more than the $11.99 I pay for shipping, not to mention I don’t have to worry about chasing after my small children in a crowded mall or department store! I don’t return things, because I don’t like to lose the $10 for return shipping, but I have never had trouble reselling stuff and getting what I paid for it. I have been more than satisfied with the deals I have gotten, I’m satisfied overall that their items ship in accordance with their policy which is stated more than clearly on their website, and I am satisfied overall with the quality of items I have purchased. Would I take the risk of spending hundreds or thousands of dollars on “designer” handbags, watches, jewellry, clothing? God no, and if you do you’re nuts!!! But for everyday items, plain old clothing, kids clothes, and toys, yeah, the site is totally great, and I totally recommend it. If you want to talk to me, ask me for my phone number, I’ll give it to you, and you’ll hear that I am not working at BTR, but rather you’ll hear my two little ankle biters fighting and crying and bugging mommy in the background. Be reasonable, be sensible, and you’ll be satisfied shopping at BTR.

By: Canada Goose Down Vest

Canada Goose Down Vest — Sun, 02 Dec 2012 20:26:32 +0000

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Ali Masood — Wed, 21 Nov 2012 06:36:27 +0000

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By: Heather

Heather — Fri, 16 Nov 2012 20:38:14 +0000

I have ordered fromBTR dozens of times. Sometimes the orders take longer- but they’re up front from the beginning about ETA. I’ve returned a couple things that didn’t fit and was charged the 9.99 shipping fee, but this is standard. I have never received anything defective or incorrect. I continue to order from them.

By: Lauren

Lauren — Tue, 13 Nov 2012 23:12:59 +0000

I purchased MAC concealer from them and it was definitely not MAC! Beware what you purchase with them. NEVER purchase makeup from them again. The company they had received products from was was XYZ inc. Biggest waste of money, they also blame the suppliers saying they are reputable. Total BULL

They also show the original prices of some of their products as being more expensive than they really are to make consumers feel like their getting a better deal. Usually their clothes come with the tags cut where the price should be, and I recently received and item with the tag intact and the original price on the tag was less than the original listed price on the website.

By: John Emmerson

John Emmerson — Mon, 12 Nov 2012 22:24:23 +0000

This is unbelievable! They took my money immediately and six weeks later I have nothing!! They will not give me a refund and blame the supplier.
I RECOMMEND TO EVERYONE DO NOT ORDER FROM BEYOND THE RACK. SCAM