Lenscrafters : Be Warned

By Elizabeth Chase

I purchased prescription glasses from Lenscrafters Calgary Alberta at the Chinook Centre in 2009 and need my lenses prescription upgraded this year 2011.I returned to that location. The Manager told me my glasses were a one time purchase at $650. and could not be upgraded.She apologized that the sales person did not warn me that this would be a one time purchase.What!!!!!!! Who the hell buys perscription glasses that can not be upgraded.She offered me a second pair of frames at half price but I do not want to buy a second pair of frames.I went to several other stores who offered to change the lenses, no problem. Never going back to Lenscrafters and I will warn anyone I know about the conditions of purchase there as well as the Better Business Bereau.

4 Responses to “Lenscrafters : Be Warned”

  1. 0

    MoTaffy says...

    Maybe things are different in Alberta but I’ve been wearing glasses for 33 years and have never ever had a pair “upgraded”. You can put new lenses (at your cost) into your older frames if you want to avoid paying for new frames but I’ve never, ever heard of an optician updating your prescription to the new one for free. I guess I need to know where you were shopping before! Please share.

  2. 0

    Eric says...

    Our antire family just goes to Wal-Mart for our glasses. NEVER had a problem and they added new lenses to my wife’s frames no problem. Plus, they fix my 7 yr old’s glasses no matter how often we visit

  3. 0

    Maxwell says...

    Lenscrafters is a purely B/S store who should not be allowed a retail license in Canada.But the good old Canadian Government likes and promotes and welcomes retailers or other rip off types with open arms.

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