By Upset

I purchased a CAST IRON Urn/planter, for planting flowers, or small shrubs, at Canadian Tire in August 2009. I purchased the iron planter as opposed to plastic, because of the durability of cast iron. Of course the cost of a cast iron planter was probably 5 to 6 times greater than a plastic one which fades, cracks and deteriorates in sunlight.
We had the planter out from Aug 2009 until we stored it in our shed in Dec 2009. When we took it out of storage on April 9th, 2010, the planter had a round 2.5cm (1 inch) hole in the side of the casting. It was also cracked 3/4 of the way around the base. This is not a 6 inch planter, it is 74cm/29 inches high and weighs more than 23kg/50 pounds. When one buys such a lasting garden decoration, one does not keep the receipt, because one expects it to last more than 4 months. I immediately got assistance to load the planter on my truck, and went to Canadian Tire in Port Hawkesbury NS,, where I’d purchased it. the Customer Service lady seemed to think it strange that I had no receipt. She would not agree that an Iron Planter should last longer than 4 months of use. I never complained when she denied my request (after phoning her supervisor) for an exchange or refund. What upset me the most was the feeling of being ridiculed because I had the audacity to try to return the object.
I hadn’t even taken 2 steps away from the counter when she started commenting to another customer about people who didn’t have receipts. I was almost tempted to tell the customer to mind his own business. Her idle chatting could have caused quite a stir, had I not kept my composure and ignored her comments. It did ruin my evening, as I still sit here fuming over her ignorance. I never ridiculed her, so why should she ridicule me because I didn’t have a receipt. Does Canadian Tire now find it good business practice, and socially acceptable for their Customer Service Clerks to look down on paying customers?

By Sweeneym

Do not, do not, do not get fooled into this company. It may be fine if you’re only ordering glasses, but NEVER order contacts with this company.
I had ordered contacts, unsure of what I was actually getting for free, and received them 2.5 weeks later…unacceptable for a place this size. Even Wal-Mart keeps them in stock.
The trials weren’t a good fit, so I brought them back to exchange and they actually argued with me that this was the best brand “it’s our house brand”…uh-huh. I put my foot down, as they are MY eyes, and placed my order. A week and a half later got a call that it’ll be an additional 2 weeks to get them…3 weeks in total. Obviously not happy.
They told me that I could continue wearing the trials they had given me, which at this point were already a month old (2 week-wear contacts)…”it’s safe, they’re always made to be worn longer”.
After not hearing from them for another 2.5 weeks, I called in to find out what is happening. I was told my trials were in, but not the contacts yet, but they’ll be in soon.
Told them I couldn’t wait as I have now been wearing bi-weeklies for 6 weeks, they refused to give me a refund, so I picked up the trials. That was a week ago.
Since they still haven’t called I decided to once again call in, only to find out that they “filled” the order when I came to pick up the trials and now will have to “re-order” them. It could take up to another 2 weeks for me to get these contacts in.
Absolutely disgusting!
NEVER EVER get your contacts from this place.
Just horrible service.
Buying contacts from a blind man in some alley way would be better.

By Suzuki

Recently I purchased a set of high quality spark plugs for my car.Later at home I noticed one package was taped up. As I inspected the plugs I saw dirt and grease on the threads. Canadian Tire was selling used spark plugs so I returned them to the store. Instead of an apology the person who sold me the plugs was asked by his coworker if the package was taped up when I purchased it.He said yes it was so they checked the shelf for another package and it also contained used spark plugs.I had enough and requested a full refund.Crappy Tire I do not forget.

By Unknown

Everyone beware of buying products at Sears. They have changed their policy on clearance priced items. You cannot return clearance items for full refunds, only Exchange within 10 DAYS. It is written on the receipt so its not arguable, and most management will point that out when you ask to speak to them. Also, if items are regular priced or on sale, if its purchased on your Sears or Sears mastercard, you have 90 day warranty, any other tender is only a 30 day warranty. Also, if you split how you are paying such as half cash, half debit, and you decide to return the item, it goes to a Sears Gift Card! So beware.

By Internet

Avoid this Company.Sub-standard Internet service-fast dial-up is actually more reliable. As for Customer Service-check out Rip-off Reports; I agree with the analysis by another Consumer- well worded. I was disgusted by the loud mouth, argumentative receptionist when trying to resolve a problem.Don’t bother trying to call-never answer their phones and don’t return messages.I guess the Customer issues are piled up too high.AVOID!

By 2hrswasted

I just spent 2 hours on the phone with HP.
My third refurbished netbook. They Don’t check to see if they work before they send them out!!
My latest one came with dead pixels and after a month it out of the blue fragmented and said I need to insert XP disk and put Repair.

It never came with a repair disk nor is there a CD drive.

I talked to technical support who said they would send me a cd for free but if I wanted to send it back there would be a $18 fee. He then sent me to his manager, who agreed. Then they sent me to US account management who sent me to Canada management and the guy WAS THE RUDEST MAN I HAVE EVER TALKED TO.

He had attitude from the beginning and said he would have to charge to send me to CD. I told him that the past 3 people said I didn’t and for him to check my case file. He said that even if they did say so.. It was a mistake and too bad.

I asked him if I could talk to his manager. He told me they wouldn’t come to the phone and he was as important as it gets. He wouldn’t even tell me his name at first, and was playing games.

I read to him from my warranty and support guide: “HP will pay all shipping and part costs”
He told me a CD was not a part.
I am very polite and well tempered, I asked him nicely to read the file and ask any of the 3 people I talked to, he refused.

His name is Philip Bunscumbe. (only told me after 10 minutes of head games..) ext 98

I WILL NEVER BUY ANOTHER HP PRODUCT AGAIN.
2 hours of my life, switching to 5 people.. some of which only deal with US costumers, and a jerk with a cops attitude hangs up on me.

By HalfPint

The Popeye’s on Yonge (between Finch & Steeles) is the WORST for delivery! Our order ALWAYS shows up wrong. The last time, our order was to be all white meat, needless to say only half was! We also ordered extra biscuits…the EXTRA did not come with the order (they charged us for it), contacted the store & a male said he would send the driver back…1 hr later nothing, I called the store number only to find out the location was CLOSED for the evening!!!! Needless to say we’ll never order or purchase from them again! I didn’t pursue, the price of the biscuits wasn’t worth for my complaint to fall on deaf ears.

By PB

My brother and mother flew to India last minute because of a death in the family. They booked their tix with Lufthansa.

I changed my mother’s flight back to Toronto from India so that she was coming home a month later. My brother however wanted to keep his original return ticket.

The day my brother was supposed to fly back he tried to check-in online and found out that they had changed both my mother’s and his tickets.

When I called the Canadian Lufthansa Office to straighten this out. The manager there told me the flight was now full and he couldn’t create an additional seat for him. The soonest he could fly out would be in a week.

The manager told me that there was also no way to determine whether the agent handling my call made a mistake because no notes were written down. Why would the agent write it down? When I suggested that Lufthansa should rule in favor of the customer, I was told the customer is “NOT ALWAYS RIGHT”. I was dumb-founded by his answer.

He did tell me that we would waive the change fee for moving my brother’s flight to the following week. WOW…what generousity.

We have a lot of family in Canada that flies internationally, we will NEVER be flying Lufthansa again. Mind you I doubt any senior managers at Lufthansa care what is going on in their Peterborough office where the manager there is not accountable to anyone.

It doesn’t take a genius to realize that the airline companies NEED to be treating their customers like gold in order to stay in business in an age when there are LOTS of choices and customers are more likely to stay loyal to companies that are either cheap or have good service. Lufthansa is NEITHER.

By Jenny

I was never enjoyed shopping at Banana Republic, they don’t seem to have good customer service, not only that, their sales girls are snobby.

My mother bought some T-shirts from Banana Republic for my husband with her senior citizen discount. My husband decided to exchange for difference colour, so I went to the Mississauga Square One location to exchange. When I showed the gift receipt to the girl at the cash counter, she told me that I need to pay the difference for exchange. I asked why, she said that there is a senior discount on the purchase, and I was not senior.I would have to pay the difference . I couldn’t believe what I heard, so I told her that regardless, it’s just an exchange, what’s the purpose of gift receipt if I can’t use it? She repeated what she had said again with a cold and snobby attitude. I did not want to bother to argue with her, so I asked to see the manager. She left to find the manager, a few minutes later, she returned to the counter without saying a word to me. She starting to process the exchange procedure without any explanation nor apology. When she was done, she handed out the item, and said “here you go.” Still no apology, nor thank you from her.

I was shocked with this kind of poor service. I don’t know if she was just dumb or if it’s poor training from Banana Republic. I was never enjoy my shopping experience there, not just Mississauga location, but all their GTA locations.

By Radeyah

Hi,

So I went to Shoppers this morning for the 20x points event. I made a usual grocery list that came to around $55 with taxes.

As, I was leaving that store I felt something didn’t feel right. So, I checked my receipt (something I never do lol) and I noticed that I was charged for Mr.Clean twice ($2.99) and my receipt total was around $65 (confused).

I went back to the cashier and told her. She said, “Oh, I’m sorry let’s fix that.” Before I gave her the receipt back I thought wait, something still doesn’t feel right.

So, after going over it for a 2nd time I noticed I got charged $17.94 for my 3 Tropicana 1.75L Orange Juices. Weird because I saw them in the flyer for $2.99 each.

I pointed it out to the lady and she was like okay I will adjust the price for you. Then I remembered I read somewhere on SC about a policy of the item being under $10 being free, etc etc.

So, I told her about it and she called her manager. He came after 20 mins and started adjusting the price (even the cashier asked him about the incorrect scanning policy) He fully ignored her and then I had to bring it up. He was all confused like huh, what are you talking about? I think he was just acting and didn’t want me to know the entire truth about it.

So, he nodded his head when I said I get it for free right because it’s under $10? I thought I would get the first one ($2.99) for free and pay $5.98 for the other 2.

Instead he credited me $17.94, so I got all 3 free!

Please share your thought’s about my incident and has something like this happened to you before?

Thanks for reading

By Sharyzi

I find the person taking the drive thru orders at Tim Horton’s locations don’t listen. When was the last time you drove thru and got your right order?
 

When was the last time you drove thru and got napkins with your order? If you don’t ask you don’t get napkins - they should come automatically with your order.

Time to send your staff back to Tim Horton’s school of learning.

By Vanessa

I too am a loyal Superstore customer. In order to dispense contacts and glasses you have to be licensed in the field. Having researched before I purchased from Superstore Optical, I found there prices considerably lower for the exact same progressive lens from my Optometrists office. I have had nothing but excellent service from them and very knowledgeable staff.

By The Traveller

I recently ordered a “sample” of acai berry product. The charge went on my credit card prior to delivery and I did receive it. Two days later, I have 2 new charges for $ 61.59 each also charged to my account. I thought I was getting a sample only but when you order it you are also signing up for a constant monthly supply and charges are automatically put on your credit card. I phoned and complained and had to argue with someone for over 1/2 hour. Finally, he said he would remove the charges. So far, I am waiting to see if this happens!

By Anon

My mail has been stolen constantly (since the end of summer) by a Canada Post worker, so I emailed Canada Post, and this is my reply:

Thank you for your message to Canada Post.

I do regret the inconvenience this may be causing you.  Once the mail has been delivered, it is no longer a postal matter.

Canada does have strict laws about fraudulent practices and the Royal Canadian Mounted Police (RCMP) enforces those laws.

If you suspect mail fraud, you should report it to your local RCMP division.  You can also visit their website at the following direct link:

http://www.rcmp-grc.gc.ca/cont/index-eng.htm

Regards,
Suzanne Presley
Customer Service

I was not happy to hear them say “Screw you, its not our fault-get help elsewhere”. When I contacted them, I’m not sure why…but I thought they would actually DO SOMETHING. Like temporary hold my mail or anything at all. But NO, they don’t care about their workers behaviours?? They want to be represented with laziness, thievery, and an “idontcare about the customer” attitude.

I really really really hate how Canada Post is the only leading mail service- they are unreliable. I’m wasting my tax dollars paying for them. We need better service, always and ongoing.

By ivysecord

I recently broke my prescription glasses and decided to try contact lenses. I got a copy of my script from the eye doctor, and went to the optician attached to their office. I paid a $40 fitting fee, which I thought was standard, and was given two trial size cleaning solutions, and a set of Air Optix Contacts to try. I was told if I didn’t feel comfortable in them, they’d switch me without issue.

I went home, and put in the lenses, and noticed it felt like my eyelids were “catching” on them. I’ve worn contacts previously (years ago) and thought the sensation would go away when I got used to them. But the senation just became more irritating! The following day I called the store, and was told by staff I must wear them to the end of the week and give them a really good try. The staff didn’t seem to care that they were uncomfortable, and wasn’t very helpful. Incidentally, this was Tuesday morning — she wanted me to try them til Friday!!

By Wednesday I couldn’t stand it any longer, and called back. I was asked to come in, and when I did I was provided a set of Accuvue Advance lenses to try. One side was heavenly. The other side felt like a grain of sand was on the lens. I cleaned them. I soaked them overnight. I cleaned and cleaned them again the following morning - but that sensation just wouldn’t go away!! I even soaked them in special peroxid solution but that one eye just felt irritated all the time!

Friday morning, I called the store, and explained that one side was great, and the other was like a grain of sand on the lens. The staff invited me to come in to get a replacement for that side, noting it was probably just defective lens. I packed up the kids, braved the frigid cold, and attended the store. When there, the staff went to hand me an Accuvue Oasys lens — but a second staff STOPPED her from giving it to me. Apparently it wasn’t in my correct size. Further, while it was the same brand I had been wearing, it was a different style (Oasys). The one staff said I could try the Oasys against the Advance at the same time, and then the other staff became frustrated and refused to allow it though I was perfectly willing to do so!!

 I asked if they had any at all in my size, and was told they did not, and would not have until Wednesday of the following week!

They refused to switch me to a different brand, denied having a size for me, and refused adamantly to call another store location to see if I could pick up the replacement anywhere else. The staff actually stated it would “confuse” my eyes to keep switching lenses so often!! The only thing that confused me was why they INVITED me to COME IN and then sent me away without fixing my problem!!!!???

I decided as I left the store that I was indeed getting new lenses that very day — and a new optician to boot!!

I went to one of their competitors, and explained the story without leaving details out. He advised that it was ridiculous — and provided me with a new set of lenses ON THE SPOT! He said there is no point wearing lenses that are uncomfortable, and it would NOT confuse my eyes to switch!! He even waived the $15 fitting fee for me since I’d already paid the ridiculous $40 fee at the other store!

Incidentally, I returned to the first store this morning because the lenses they ordered for me to try had arrived. Since I’d paid $40 I went to pick them up. While there, the staff advised me that she wanted me to put them in RIGHT NOW, and THROW OUT the ones I was wearing!!

Obviously she was upset that I was switching lenses, and wanted to be sure I wasn’t keeping and stockpiling them!! I didn’t tell her I was wearing the new ones from the new optician. I declined to take them out noting I was in a hurry, and took home the trial pair. Needless to say, I won’t be ordering ANYTHING from THAT store, EVER!! And… I’m telling everyone I know to avoid that store like the plague!!