By Don’t Use CIBC

My fiance had his entire bank account drained by CIBC Visa to bring his 2 credit card payments up to date. He had already put over $600 toward the cards at the beginning of the month and they drained his account of over $2000.

We’ve had a hard time trying to pay bills because of my job situation and a myriad of other concerns, not the least of which was his brief stay in the hospital for 2 surgeries after a shadow was found on his lung. Fortunately, it wasn’t a recurrence of the cancer he had 4 years ago. No matter what though, we’ve always tried to pay at least something on the cards each month.

When he called about the money, they were unhelpful and said we’d have to have a manager call us tomorrow and even then they probably wouldn’t be able to refund anything. What they did should be illegal. Our mortgage payment is going to bounce (which has never happened before) and because they left us 0 dollars in the account, we have no money to buy groceries or even survive until Oct. 1. Tomorrow I’m going to have to swallow my pride and ask my parents to loan us $2000 to just take care of the major bills and have enough to buy a few meager groceries.
My fiance has been with CIBC for over 15 years and this is how they treat him when he falls behind a couple of payments. We will be closing all our accounts with CIBC and warn everyone we know what kind of thieving business practices they have. This has been a nightmare.

By Mnewstead

I ordered a gift basket for a friend in the states, I asked for it to be delivered on July 31st ( his birthday) and even paid extra to have to delivered that day. In total I was charged around $81.00 for the gift basket. It never showed up. I called on August 2nd to find out what went on, and who was responsible for the mix up. The women I talked to was RUDE, I did not get an apology from her and she was yelling at me over the phone. I asked her who was responsible for the mistake because I would like to find out what happened. She said it was her company’s mistake and that she was the manager. When I told her I was unhappy with what had happened and asked what was going to be done for me she said “I already told you I was giving you the money back and cancelling the order and that is all I’m doing.”

I think I should have received my refund without the hassle she gave me, and also I think the product should have been sent to my friend and no charge to me. I cannot believe the way this “manager” talked to me. Find another website to order your flowers/gift baskets from; this company is a waste of time.

PS. I’m STILL waiting for the money to be put back on my credit card.

By Nikon

On July 25, 2010 at 7:00 pm, visited London drugs location (41st avenue and Victoria driver, Vancouver, BC) at the camera department, the sales person name is “Steve w.” I was ready to purchase the Nikon d90 package together with bag, battery, and sd card. The total price is about $1500. Since I am spending this kind of money, I decided to ask this sales for a little discount! Guess what this guy was telling me in return! He said ( with a nasty and unprofessional tone) ” I am Not in commission so just goes somewhere else! Do not waste my time” ! I was completely shock to hear that! What a f**king guy! I was so upset and decided to go else where! Th e next day I wrote a complaint letter to LD’s head office and hope they will train their staff in a more professional and more respect their customers! Because of this idiot, LD lost my sales!

By Steven

Despite a previous bad experience at Toonie Pizza, my family wanted to give this local business another chance. However, our recent visit to Toonie Pizza was disappointing and frustrating. We had placed a pick up order of their Toonie Classic™ in addition to a large pick up special. Unfortunately, we had not checked our order when we picked it up, which in hindsight was our mistake. When we arrived home, we realized we were missing two toppings on our pizzas, as well as, a root beer. I immediately called Toonie Pizza in hopes of identifying how this mistake was made. The woman who answered my call did not attempt to resolve the issue. Through her yelling, she had the audacity to blame the mistake on me. Instead of arguing with her, I requested to speak with a manager or the owner. I was informed he would call me, but despite several days, I have not received any call. It became clear Toonie Pizza does not care for their customers.

Not only was the customer service disappointing, so was the food. The pizzas were of terrible quality; the crust was chewy and bland, while the toppings were sparse and did not taste fresh. I guess you do get what you pay for. Never again will we be visiting this establishment.

Review removed as requested by Durham Clean Air Company

By Richmond B.C.

We went to Future Shop. We paid for a computer to give as a gift. We wanted a family member in Ottawa to pick it up from the Ottawa Future Shop.

It was quite an ordeal for the Sales Rep. He phoned there several times, long distance, and had to go to the CS Desk at his store several times, and the whole thing seemed very frustrating to him.

At the other end, our family member had to go to the Ottawa store twice, because he didn’t have the number on the receipt.

I phoned Ottawa Future Shop 6 or 7 times long distance from BC and couldn’t get anyone to pick up the phone. I then called the number on their website, and they transferred me back to the same number.

Finally someone answered the phone at Ottawa Future Shop.

I’m writing this because, yes, I realize it is an unusual transaction to do, but we did it once for a TV, we paid for it in B.C. and it was picked up by family in a different Province. It was a gift. That transaction went smoothly, and easily.

By Liu

I recently attempted to do an engine oil change and oil filter changed for my 09 Corolla at Candian Tire, as was told they don’t have the tools to do the filter change so they didn’t do anything. Then I brought the car to the dealer and got the information that whoever did the oil change last time, broke the oil filter housing which cost $80 to replace. Then I called Canadian tire and they completely denied doing anything to the car because they don’t have the tools.
My advise, stay away from Canadian Tire because they are all liars and cheaters !

By Dianne

Finally the new walmart opened on June 11/10 in Bowmanville. My husband and I were extremely excited after waiting so long. We planned our evening to check out the new store and make some purchases. We checked out with $131.00 in purchases. Our check out clerk’s name was Lorraine. I presented Lorraine with a Native Status card entitling me to a PST exempt. After paying for the purchases this clerk made a very derogatory remark by advising me after July 1/10 that card would have no use to me. That card happens to be who I am. It represents my heritage and where I come from. I was so upset by the remark that I left behind a blouse I purchased. I called the store not once has the manager called back to apologize. I still do not have my blouse. I called head office 2 times and was told that I need to wait at least 48 hours for an apology. Can you image having to wait 2 days for a manager to pick up the phone to apologize. I am so disappointed with the way Walmart has ignored my complaint and that a company discriminates against other cultures and heritages in such a multicultural province. I work hard for my money and I’m a tax payer.

By Catherine

I purchased a package of 2 services for Med-Spa through TeamBuy, I was very excited to have a professional skincare place treat my skin. This was also the first time I had got 3 other friends to buy in too- and now I’m humiliated at the poor service the med-spa provided. The woman who saw me there was rushed, and rude. She did the micro dermabrasion (counted as 1 treatment) then slapped an enzyme mask on my face (counted as second treatment) left the room for 5 minutes, came back washed it off and ushered me out the door. That was by far the worst facial I have ever experienced. There is no relaxstion involved, it was very literally like 15 minutes of her time maximum. I would have been insanely irate if I had received that kind of service and had paid full price for these treatments. I can’t help but wonder if she treated me so rushed and hurried because I had already paid through TeamBuy. What a sad operation.

By Setrak

Well this is my first review here.  It’s simply to let people know to be aware of their transactions on credit cards when they go to Nickel’s restaurant on 1384 Rue Sainte Catherine Ouest, Montréal.
I went there on April 10th with a friend.  I received my Visa statement which showed 2 transactions, one on April 10th for the correct amount, and another transaction a few days later for almost 100$.  I have opened a dispute.
So just be careful, they mnight be using credit cards for unauthorized payments.

By JSAM’s Mom

I went to a Zellers store in Hamilton tonight to pick up two Arrow golf shirts for my husband. They were advertised in their flyer at 25% off. When I went to the cash, one rang up at $19.00, and the other at 24.97. (The original price was $24.97 each.) I explained to the cashier that they should have both been on sale, and so she did a price over-ride for the one that had rung up full price. When she did that, the discounted price was now $18.73. So I asked her why the prices were now different, if the original prices were the same. She said she didn’t know. I asked her if she could price adjust the one that rang in at $19.00 so that it was $18.73 as well, and she said no! (Now I realize that the difference is a measly $0.27, but it’s the principle of the thing - and the fact that HBC makes way more money each year than I do.) She told me there was nothing she could do; they can’t over-ride a price that’s on sale. When I told her I didn’t want the shirt then, she s
norted and rolled her eyes. I’m sorely temped to just return the shirt I did take and get my husband a couple of shirts elsewhere. I didn’t think of it until afterward - I should have asked what would have happened if I had come in and asked her to price match. Would she have told me the same lame story that they can’t price over-ride to do a price match if they already have it on sale?

By tigerdirect.ca

I recently ordered from tigerdirect.ca . I bought two items and received the first very quickly and was satisfied with the price/product.  The second item arrived two weeks after the first and is listed as

“Uniden DECT1560-3 Digital Cordless Answering System - 2 Extra Handsets and Cradles, DECT 6.0, Caller ID, Speakerphone, Store up to 70 Names, Silver/Black”

I purchased it believing it was an answering machine.  So when I got the phone two weeks later and saw that it wasn’t a answering machine just a cordless phone I called them.  I said that I had not opened the box but the box doesn’t mention anywhere that it was an answering machine and since that was in title…..perhaps they sent the wrong box.

He said that answering machines are just included now in cordless phones….which i know isn’t the case, as I did comparison shopping.  He told me to open it up and plug it in and I’ll find that the phones just have an answering machine.  Weird I know but I did not want to send it back at my cost in correctly.   I did open it and looked around for the missing answering machine, and it was not there.  I found the manual….and the manual mentions nothing about the answering machine. So I called up Uniden and asked if they may have sent me the wrong item.  They said that 1560 never has an answering machine.  So it wasn’t the wrong box.  It was listed wrong.  Not a huge mistake but it needed to be corrected.

I called back Tiger Direct asked them to remove the posting because it is false advertising…and let them know i would send it back

After hours on hold they want me to ship it back to them at my cost…give them a month or maybe more since I’m from Canada, to verify I returned it properly and then they’ll refund my money if everything is packaged correctly.  I needed a new phone system now.  I have to go pay out of pocket the shipping and for a new phone.  The savings wasn’t worth the trouble in this instance.  Its unlikely I will use them again.

By Eternally hopefull one

I have tried several times to use the PINs printed on Tostito Chips to enter points for Aeroplan credit.  Repeatedly the PINs have been rejected.
The problem is that neither I nor my friends can decipher the PINs as printed on the packages.
I suggest the PINs be printed so that they can be read, or the whole silly contest be abandoned.

By Galaftion

Yeah, WeedMan applied saritor on my beautiful freshly sodded lawn and promised that will protect it from weeds. BIG MISTAKE ! two days after, the lawn was dead despite watering it and following religiously their indications on how to maintain it !. I called their office in Ottawa and asked for immediate assistance, 2000$ and lots of work was wasted by their chemicals .. what I got was a promise that “maybe” I will get someone to come and have a look in a couple of days. I am very very upset and looking after a lawyer already … the more I read the reviews the more people I see in my situation., anyone out there that knows how these folks can be determined to pay for the damage or at least take them out of the market ?

By GAA

We recently purchased a retractable awning from this business.  While the product is good, the service is definitely not.  The owner of the business came and did a consultation for us where we described what we wanted from the awning and what it was supposed to do.  That included where it was to be mounted in order to accomplish the result we were after.  That would be above the patio light so as not to block it off.  The awning was ordered based on the consultation but when it was installed, it was painfully obvious that it was too small to do what we wanted it to do.  Granted, the measurements on the order were exactly what we got but the consultation we received grossly missed the mark.
When we determined that the only way to get this $1,700.00 mess close to fixed was to move the awning below the patio light which would require me to purchase and install a new light, we were told by the owner that he wasn’t running a charity and it would cost $150.00 or it wasn’t getting moved.
So remember, when John says “Excellence in service is my business – you have my word on it”…..don’t believe him!!  There are other businesses out there that I’m sure will live up to that statement.