I recently spent just under $100 at the Critter Barn Pet Shop Exeter Ontario pet store buying turtle supplies and 2 red eared baby slider  turtles. The owner wasn’t very helpful and was pretty rude to my friend but I decided to still get them since I’ve been looking for turtles for a while.

The one seemed to be pretty lethargic from the time I got it but I didn’t think much of it. 5 days after I bought it’s passed away. No worries I figured, every pet store I’ve ever dealt with has a 7 day guarantee to replace the fish, etc that passes in that time.

Not this lady, she doesnt guarantee her animals once they leave the shop. Apparently if it had died on the ride home she just doesn’t care. I of course know its a business, but this is bad business. I would of continued to buy my supplies etc from her but now shes lost a customer. She was so rude to me on the phone that when I hung up my husband said wow she is not a nice lady at all.

I’ve never been to a pet store that absolutely doesn’t care if their animals die the second you walk out the store. 0 compassion from this woman.  I’ve always had replacements should something go wrong. I grew up with turtles. I am not a novice.  Would of it been that hard to replace it with another turtle that she probably paid $2 for? No.

Anyways I urge everyone whos thinking about going there to go to  a larger chain, at least theyd replace your animal in a 7 day period. I’m out my money, a turtle, and my kids are very saddened. I’m just disgusted at the way she conducts business.

By smilesaver

From what I have read about Walmart policy that they do take more then one coupon, well I went there yesterday and the manager said only one coupon per item no matter what the coupons says. Yet I have read the policy from Walmart that was posted and he still wouldn’t do it ;(

I guess it all depends on the manager of each store. Can’t wait until all Walmarts are the same.

By Brokeneck

okay… You wanna know what goes on in these joints?really? I’ve worked in one of the supercenters for two years now and I have so many things that I could expose thier business practices as incredibly poor it’s not funny!!! First off is how they tout that they are all about the environment and yet if you were to place a camera by the compactor you would watch this company throw out tons and tons and tons of reusable products, electronics, food, chemicals, paper plastic metal and everything else you can imagine!!! They don’t recycle shit!!!!! Five billion hangers get chucked in there all the time as they don’t want to spend the money to separate the metal from the plastic to have them recycled!!! Batteries, stereo components, light bulbs, kids toys, food by the full on giant bin all gets tossed in!!! They refer to it as “crunchy time” at my store as everything gets thrown in because rather than mark it down and save the consumer some money they would rather write everything off and get full credit from the manufacturer!!!! All display furniture, clothes, all kinds of things that could be donated to local charities or even be sent to disaster victims but no…. The almighty dollar reigns supreme in walkways pocket….. Not the consumer like they advertise!!! Helping canadians live better?….. How about our children and childrens children…. What about the environment that walmart is leaving behindbfor them???!!!! Who will clean up the walmart dumpsites!!!?? This company NEEDS to be fully properly thoroughly and continually investigated and SHUT DOWN!!!!! This company is the absolute death blow to ANY community that allows this giant to move in and destroy it entirely!!!! This is a travesty and the govt NEEDS to be made aware of the atrocities that this company is committing on a daily basis and from EVERY SINGLE STORE IN THE CHAIN!!!!! STAND UP!!! BE HEARD!!!! TELL THE GOVTS TO DO SOMETHING ABIUT THIS INJUSTICE TO OUR PLANET!!!!!! SHUT THE MONSTER DOWN!!!!!!!

By Lyn

My family and I went to Boston Pizza Major Mackenzie Drive E Markham Ontario for my son’s birthday, the floor of the restaurant was filthy with little pieces of paper everywhere(this should have been cleaned BEFORE the restaurant opened. We waitied over 45 minutes for our order to be taken WHEN it finally arrived my husbands steak was burnt, my hamburger and fries were cold with an oily greasy stuff under the fries. I complained by email to the manager and heard from him within 2 days, He basically called me a liar as they keep tabs on when the order is taken and delivered to the table AND then he said we short changed the final bill-the final bill was $50.53, I left $51.00 PLUS a $10 tip-my husband questioned me later why I had even left a tip at all as the food and the service were terrible. So they offered us a 20% discount on our next meal-like that’s going to happen.

By donbon18

JUST IN CASE SOMEONE YOU KNOW IS CONSIDERING SEARS FOR APPLIANCES,WE HAD DISHWASHER REPAIRED . 9 SERVICE CALLS TO REPLACE HEATING ELEMENT, ONLY 1 TECH KNEW HOW TO FIX IT , SEARS CHARGES $99.99 FOR CALL IF NO WARRANTY,THEY TOLD ME OVER $750.00 IN PARTS ( NOT NECESSARY) .I HAD TO WAIT FOR A 4 HOUR WINDOW FOR EACH CALL. SEARS INSULTED ME WITH $25.00 FOR 36 HOUR, OVER 9 DAYS ABOUT $.67 AN HOUR

By A.

I called Greyhound to inquire about a particular route which only has service on certain days. The first person I called said that such a route did not exist; I said that this was either impossible or that the service had been cancelled. I asked him to check his spelling. Again, this route didn’t exist. He suggested I call customer service; when I did they confirmed the route did exist and promptly gave me the schedule.

Fast forward to today when trying to buy the ticket. I had previously seen the current prices of tickets online. I went to Dundas and Bay and was told that the cheapest student fare was $8 + tax more than the online one. I returned to the office to buy the ticket online but could not. I called Greyhound (twice based on my expereince before). Was told by two people I can absolutely buy the ticket, they suggested that if I did not know how to buy a ticket online I should contact the web support department (internet shopping - that one is new to me!). One lady also told me that I would have to print it out as my pick up location does not have a greyhound depo. She was very insistent on my having to “print it out from a printer at home”. Not a problem, I was actually sitting across from a printer at work. I was told 100% by both people, that I could buy this ticket online for a date next week.

Calling web support was even worse. I was told that I could NOT purchase the ticket as it was under 11 days in advance. This is not posted anywhere. I asked to speak to a supervisor but was told that in order to do so I would have to hang up, call back in and ask to be transferred to a supervisor. By this time I was laughing cause I was about ready to cry and by this time getting an actual correct answer from greyhound was about the point of the matter. After about 5 minutes of not getting clarification as to why I would have to hang up and call back I was finally transferred to a supervisor. Surprise surprise, as a supervisor she could not actually do ANYTHING; she could not take a complaint nor could she oversee the customer service of her employees.

Called back to customer service. Gave the details and was told “we’ll send you a letter”.

This was the most disgraceful service I have ever received. The amount of misinformation I was given is simply unacceptable.

By KellyJ

My husband and I where shopping for lamps for our bedroom today. My husband spots one he likes and points it out to me. I mention that the lamp shade looks a little to big and he takes the lamp by the base to turn it around a bit. As he does I notice the lamp is kinda of wobbley and tell him we don’t want a lamp that is that tippy…he says yes it seems it is and then barely lifts the lamp up so he could look to see why the bottom is so wobbley and the complete left side of the shelf falls down. I grab the other two lamps and he is hold the one we where considering and we both holler help here please! then the 2 old guys on staff …right on the other side of the aisle start hollering at us! WHAT are you doing!!..bellowing at us like we are 2 punk kids tearing the store apart…(we are 50). They come around the corner and tell us we have no business touching the lamps. I said …pardon me we can’t touch something we are considering buying???? Where are the signs that say we can’t touch the lamps??? He said well they are not there but it should be understood you don’t touch them??? excuse me??? no gee we are sorry we did a crappy job of attaching the shelf brackett….

What if a child in a shopping cart reached up and touched the shelf? It would have fell on them…we have no idea what caused the shelf to tumble….but I can assure you it wasn’t because we where hanging off them….does this mean I should touch anything in CT? I could understand if I picked up the lamp and dropped it and broke it…yes I would have been at fault…but the shelf fell down from under the product we were looking at and that is no reason to verbally attack my husband and I. We were was so shaken up I couldn’t even stop to talk to a manager…we left the store and purchased nothing.

To the two old guys that hollered at us…shame on you…time to retire gentleman, stay home!

By Jan

Points offer–not received.

Did a phone-in survey from Shoppers in December to qualify for 25,000 optimum points. Voice on the phone took information and thanked me for taking the survey, then said points will be added to my optimum card in approximately 6 weeks. It’s March and there are no points. Guess I can give up on them. Thanks for the BS Shoppers.

By recovering1

I’ve been shopping there for everyday stuff you can get for a higher price at anyother store, especially the candles. They are comparable in quality sometimes the cheaper the better. And im fascinated by one employee named Cynthia who is very charming and friendly..thats what makes a business, employees who are so friendly and easy to talk to..thanks cynthia..I think you know who I am?? thanks, Ron

By Jonesy

Don’t purchase from The Plumbing Centre on Barton St. E. Hamilton.

Bought over $ 6000 worth of bath materials for reno. A sink faucet didn’t work. They won’t exchange it for a new one even though on their invoices/bill it states materials will not be refunded, exchange only. That’s exactly what i wanted to do. they were unwilling to do this and gave me the manufacturers 1-800 to contact myself. they sold me a defective product that didn’t work and would not stand behind it.

BUYER BEWARE!!!!

A bunch of lying scum.

By Kim

So my son had his eight year birthday and received a camcorder. Just so happens that he has the exact same one. I go to the Canadian Tire store fully expecting only to receive a credit however I was told very rudely that they don’t take anything back without a receipt and I could have just taken that from the shelf? So not only did I get no credit but I was called a thief. No wonder they can not compete with customer service like that. I will never buy anything at CT again which is to bad as I like to support Canadian companies but not when they treat their customers like that.

By Vexmir

I recently purchased a $9.99 wine bag from the US company “What on Earth”. I order from the US all the time and know enough to get the estimated shipping charges prior to purchasing anything online, and their estimated shipping to Alberta was $3.95. They sent me a confirmation email with the shipping left blank (should have been my red flag I know). Today I receive a shipped notice and the shipping charge was $25.00! Over 600% more then the “estimated” cost. They are unapologetic, and I asked why they even have the “estimate: to Canada if it’s not even close and they pretty much said “too bad” you should have sent us an email requesting the shipping charges. So if you plan on purchasing from What on Earth, double check your shipping before you too get the shaft.

By Tanya

I bought 4 mattresses at Dormez-Vous, 3 of which were defective and it took 5 months… (of which my husband and I were sleeping in a kind of hole in the mattress, feeling the springs) to just open a file to exchange them and send them pictures of the mattresses,only to have customer service tell me that all my pictures in my file were taken for nothing because they could’nt understand what the pictures were of (I took exactly what photos they told me to!) how stupid. So they said now I’d have to wait another 2 months to have an inspector come to see them. Another month sleeping on those mattresses! My husband and I both developed back pain and started going to a massage therapist- when I asked the customer service manager to compensate us for the lengthy return time by giving us a better mattresses name than the ones that we currently had, they refused. then we went to dormez vous after the inspector reported that all 3 of our mattresses were defective and we payed those bastards more money to upgrade our mattresses considering we didn’t want a repeat situation with our mattresses happening all over again and besides, we now needed good mattresses for back pain!! when the delivery guy came with our new mattresses that we already paid for- the delivery man said he couldn’t take our mattresses and give us our new one now because he saw a mark on our mattresses (my husband and I couldn’t even see what he saw!and besides we got our mattresses professionally cleaned for 200$ each before they came!) I never write reviews but if you are reading this…NEVER BUY FROM DORMEZ VOUS OR THEY WILL TAKE YOUR MONEY AND IF YOU NEED ANYTHING AFTER THAT, EVEN IF YOU HAVE A WARRANTY- THEY WILL DO EVERYTHING THEY CAN TO MAKE SURE THEY DON’T GIVE YOU ANYTHING THEY OWE YOU!!!

By Gord

Chapters Calgary Dalhouise, Yoga Journal BIG ad on the front “Free DVD Sampler” . Bought the mag, took it home, tried to order the DVD, Nope! Must a US resident. Mag had “Canada” on the UPC. I tried to order with a US address, Nope! Tried 4 different Email’s nobody wants anything to do with the problem. Pass the buck all the way to “e-mail delivery status: Ignored”

Little research shows me that mini mag was issued in 2008 US wide. Guess they figured they could flog the extras to the northern peons.

False Adverstising Claim about to be filed I think.

By Unknown

I am so disappointed in sears warranty and customers service. I could not imagine that can happen in a country like CANADA!!!

My story is very simple and straight. I bought a high end Mattress (Sealy Posturepedic ) just thinking that sleep is the most important thing in our lives to get yourself ready for the next day and I paid through my mouth and nose to buy that Mattress and salesman (Liar A BIG Liar) told me that this mattress has 10 or 20 years warranty if it sags or bulge or anything goes wrong with the mattress. After buying that mattress— in 4 months it has started bulging and sagging from the sides. I GOT BACKACHE FIRST TIME IN MY LIFE…I called sears customers service (MOST ILL MANNERED SERIVCE REPS…THEY JUST DONT ABUSE YOU OTHERWISE SAY EVERYTHING JUST TO FORCE YOU TO END UP THE CALL)…anyways according to their report mattress doesn’t have 2 inch depression so they can’t do anything——–CAN YOU BEAT THAT…I M HAVING BACK PAIN BECOZ OF THE MATTRSS and any blind person can tell you that mattress is sagging and bulging and has dents on both sides of the mattress…i mean that’s a limit…then they simply refuse to change or repair the mattress NO MATTER HOW BAD BACKACHE I HAVE!!! my wife has stopped sleeping on that bed and sleep on 2 inch mattress on floor bcoz of the pain…that’s sooo outrageous…I belong to India (A third world developing country) but sorry to say EVEN THAT DOESNT HAPPEN THERE…THERE IS NO HONESTY IN SEARS PEOPLE THEY ARE SIMPLY ROBBER AND LIARS …NEVER PURSHASE ANYTHING FROM THEM…