By Bikin Bay Brampton

I went to Bikini Bay today at Brampton shoppers world and tried on a bikini. I didn’t like the style of the bottoms so I asked the sales girl for the same size in a different style bottom. The bikini bottom was on the size rack colour that I needed and she was the one who handed it to me. I bought it and when I was in the mall I realised that the the bikini bottom was on the wrong rack and was actually a size 10. I’m 5′10 and 130 pounds with no butt. There is no way a size 10 bottom would ever fit me. I tried returning it and the girl refused to return it even though it was her fault that I had bought the 10 in the first place. It was only a half hour after buying it and I hadn’t even left the mall. I just spent 80 dollars on a bikini that I can never wear. The sales manager was really rude and said I should have tried on the bikini. I told her I did try on the bikini, I knew what size to buy it was the sales lady that gave me the wrong suit.
Like I totally understand if they wouldnt return it if I had it for a while… but I was still in the mall and it was the sales ladies fault I bought a 10. The sales manager was also so rude she made me cry.
I’m never shopping at this place again!

By Louis Konkin

This is a heartfelt apology—

I went to the Extra Foods Sechelt branch today and got a lecture (twice from 2 separate personnel) on bringing plant materials into the store  to pay for them—Apparently, there was a till hidden on the outside set up for my convenience—-Also apparently, there were employees working there (again for my convenience) but they must have been near the hidden till the 15 minutes that I took to select the Dwarf Lillies—(After the lecture I felt like the Dwarf Lillies, dried out and unwanted)

I did not see the sign that said that I should pay for the plants on the outside and not inside—I felt really bad that I didn’t read the red sign with small print about the till because the lectures that I received after I took the plants in made me realize that the employees at that store are pretty adamant that such an incident should not happen again–(They said “next time” twice)——I can onIy imagine what the penalty would be if I did take plants in again—Perhaps I would be forced to work the plant area for a day at the BC minimum wage—- Now I feel better!! —Thank you for the opportunity to get the guilt off my conscience———I felt like my mother was there(she’s gone to a better place for 17 years now)——

By Robin J

I employed Weedman to look after my lawn for five or six year & I was completely happy with the resulting lawn. However, since the implementation of Ontario’s pesticide ban, the results have not been particularly good. For this reason I declined to renew my contract with the local Weedman agent. Since that time I have been harrassed by persistent, rude phone calls (9 or 10 to date) trying to get me to renew my contract. If I decide to use a lawn service in the future, it definitely will not be Weedman!

By Kris

You’ll never believe the treatment I received at the tire department in Newmarket Walmart. I was there to have my summer tires put on, and had asked about the slow leak I had on my winter tires (which, ehm, Newmarket Walmart put on).
Instead of explaining the oxidation and lack of seal around the rim to me, he looked at my boyfriend and said “You understand, right?” When I asked “Why would HE understand?”, Tom at Walmart said “It’s a guy thing”. Wow, we’ll see how much its a ‘guy thing’ when I have your head for such an ignorant comment. I will NEVER shop there or any Walmart again.

By Sandy

I suffer with Scoliosis & Fibromyalgia therefore comfort & support while seated at my computer are paramount. A friend ’surprised’ me with an ergonomic computer chair he purchased at Canadian Tire & assembled it for me as he knew I would be unable to.

Unfortunately, the chair did not provide the adequate support I needed so we promptly tried to return it to the Canadian Tire store where it was bought with our explanation for its return. Because my friend had inadvertently discarded the box which the unassembled chair was purchased in, Canadian Tire refused to offer a refund in return for the chair - even though the receipt was dated for the day before!

I could understand if they could only offer a store credit, but no. I’m stuck with a $100.00 chair I can’t use & one of us is out the money: If you’ve never known anyone who is trying to eck out an existance on Disability benefits, I can tell you that it’s well BELOW the poverty line!
A few months back I also tried to return a wind-up flashlight which only worked for a few minutes when I first brought it home - never to work again, but, because it wasn’t in its original packaging Canadian Tire would not honor the product they sold to me.
I have been a faithful customer of Canadian Tire most of my life - even worked as a cashier in the original location on Sheppard Ave. at Leslie St. in Willowdale while I attended school back in the 70’s, but if this is how Canadian Tire treats its loyal customers I can assure you that there will not be a THIRD time that I purchase a product which is not suitable or dysfunctional from you as I will cease to shop at Canadian Tire from this day forward!

I will get my car serviced at WALMART because I am treated with courtesy & quality work plus it’s cheaper. Anything that Canadian Tire sells, I can also get at WALMART for less!

Below is a picture of the chair I am stuck with as even posting an ad for it at HALF the price on craigslist & kijiji is generating no response.

By Poohbear6

Last week I had a break-in in my home at 10:29 AM. I have an alarm system with reliance protecton. They called my home phone at 10:38AM (9 minutes after the alarm started going off). No one was at home so they left a message on the answering machine. They called me right after on my cell phone at 10:39AM and informed me that the front door sensor and the motion sensor had set off the alarm and if I would like them to dispach police. I refused because by that time my neighbour had already contacted me and had called the police.

The good thing is no one was hurt and nothing got stolen. I think that reliance protectron took too long to act and I don’t feel that my home is secure with their monitoring service. I am in a three year contract with them and would like to get out and switch to a more reliable service.

When I contacted them and asked them the reason for the delay I got different reasons from different supervisors. The first reason I was given was that the alarm could have been weather related (wind might have caused it to set off). So they took some time to act. This would mean that not only the front door but the motion sensor that is inside the house was also set off by the wind … ya right. I didn’t buy that reasoning.

The second supervisor said they had a high volume of calls and they were dealing with priorities first (like fire, carbon monoxide, medical emergencies first). That is understandable but how to did they know there is no threat of life at my home. The thieves could have been armed.

A third supervisor who called me back said that they treat the front door sensor and motion detector as one. Then why do I have two different devices???

Anyways… I don’t think anyone should get monitoring service from them and I am now in search of a more reliable company. Any suggestions will be greatly appriciated. Thank you

By Christys

Loblaws no name crinkle cut french fries
upc# 0 60383 69148 6
 
Nowhere in the ingredient list or on the package does it state that this product contains milk. IT DOES!!
After my 10 month old son almost goes into anaphylactic shock due to a severe milk allergy, I researched the product and discovered unless it states “FRESH CUT” the fries are made with a paste that contains milk. In Canada it is mandatory and REQUIRED BY LAW to list the top 8 food allergens on the package, milk being one of those. Me and my family of 6 will never purchase any product with Loblaws on the package ever again.

By Moe

Haagen Dasz ice cream (3 bar) was advertised in the Walmart flyer as $3.97. I was not suspecting them to gouge me for $6.97. As I was leaving I saw the bill went back to the cashier/ customer service. It took them 45 minutes … by taking out every damn excuse the picture was there the SKU was not there etc. In the end the assistant mgr says the Walmart and Walmart supercenter have different flyers. Any idiot can read the name of the store is WALMART. Stopping stealing from the very customers that support you. !!!!!!.

I will not shop at the WALMART Markville location.

BE warned of the robbers.

By Long Wait Customer

I went to Trade Secrets in Square One, Mississauga last April 5, 2010 this Indian lady, one of the workers who is doing the brows, told me half an hour wait, and I waited for over an hour, I saw people come and go as told by this Indian worker, they were on her imaginary list, (no actual list, she just remember customers by their faces and who knows who came first and what not). A white lady worker came and she just passed me on to this worker named Rita, who arrived very late for her shift, and have the nerve to tell her customers what she wants to do, not what the customers want to be done. After one lady, I sat there, and requested her to do an arch brows for me, she said she can’t do it, all she can do is just to clean it for me, because the worker’s friend came out of nowhere, and she wanted to serve her friend better than a customer who was there an hour before, I figured, what kind of service is that? Aside from the fact that this worker smelled cigarette, she did
her job very shabby and unprofessional, she did the brows hurriedly, just two minutes, basically she missed some spots and left my right brows with small scrape coz of the thread. That was really sloppy. While I asked for the number of the manager, to express my complaint, the Indian and white worker stood there and the one who served me had the nerve to complain why I need to ask for an arch eye brows. For all I know that is part of the service why she needs to be relieved of such request. Unfortunately, the cashier lady covered for her, and said she will talk to her, in my mind, what a cashier can do to her, basically nothing. That is one lousy place to go, find another place if you want to have your eye brows done coz surely they will let you wait and serve people they know first before you. Aside from expensive items that they are selling this people are poor in customer service, we can always find best valued items in the neighbouring malls and stores complimente
d with excellent service. That was one worthless wait, I am very unhappy with the service. Talk about service rating, my rating for Trade Secrets in Square One branch is a lousy rating one.

By Upset

I purchased a CAST IRON Urn/planter, for planting flowers, or small shrubs, at Canadian Tire in August 2009. I purchased the iron planter as opposed to plastic, because of the durability of cast iron. Of course the cost of a cast iron planter was probably 5 to 6 times greater than a plastic one which fades, cracks and deteriorates in sunlight.
We had the planter out from Aug 2009 until we stored it in our shed in Dec 2009. When we took it out of storage on April 9th, 2010, the planter had a round 2.5cm (1 inch) hole in the side of the casting. It was also cracked 3/4 of the way around the base. This is not a 6 inch planter, it is 74cm/29 inches high and weighs more than 23kg/50 pounds. When one buys such a lasting garden decoration, one does not keep the receipt, because one expects it to last more than 4 months. I immediately got assistance to load the planter on my truck, and went to Canadian Tire in Port Hawkesbury NS,, where I’d purchased it. the Customer Service lady seemed to think it strange that I had no receipt. She would not agree that an Iron Planter should last longer than 4 months of use. I never complained when she denied my request (after phoning her supervisor) for an exchange or refund. What upset me the most was the feeling of being ridiculed because I had the audacity to try to return the object.
I hadn’t even taken 2 steps away from the counter when she started commenting to another customer about people who didn’t have receipts. I was almost tempted to tell the customer to mind his own business. Her idle chatting could have caused quite a stir, had I not kept my composure and ignored her comments. It did ruin my evening, as I still sit here fuming over her ignorance. I never ridiculed her, so why should she ridicule me because I didn’t have a receipt. Does Canadian Tire now find it good business practice, and socially acceptable for their Customer Service Clerks to look down on paying customers?

By Sweeneym

Do not, do not, do not get fooled into this company. It may be fine if you’re only ordering glasses, but NEVER order contacts with this company.
I had ordered contacts, unsure of what I was actually getting for free, and received them 2.5 weeks later…unacceptable for a place this size. Even Wal-Mart keeps them in stock.
The trials weren’t a good fit, so I brought them back to exchange and they actually argued with me that this was the best brand “it’s our house brand”…uh-huh. I put my foot down, as they are MY eyes, and placed my order. A week and a half later got a call that it’ll be an additional 2 weeks to get them…3 weeks in total. Obviously not happy.
They told me that I could continue wearing the trials they had given me, which at this point were already a month old (2 week-wear contacts)…”it’s safe, they’re always made to be worn longer”.
After not hearing from them for another 2.5 weeks, I called in to find out what is happening. I was told my trials were in, but not the contacts yet, but they’ll be in soon.
Told them I couldn’t wait as I have now been wearing bi-weeklies for 6 weeks, they refused to give me a refund, so I picked up the trials. That was a week ago.
Since they still haven’t called I decided to once again call in, only to find out that they “filled” the order when I came to pick up the trials and now will have to “re-order” them. It could take up to another 2 weeks for me to get these contacts in.
Absolutely disgusting!
NEVER EVER get your contacts from this place.
Just horrible service.
Buying contacts from a blind man in some alley way would be better.

By Suzuki

Recently I purchased a set of high quality spark plugs for my car.Later at home I noticed one package was taped up. As I inspected the plugs I saw dirt and grease on the threads. Canadian Tire was selling used spark plugs so I returned them to the store. Instead of an apology the person who sold me the plugs was asked by his coworker if the package was taped up when I purchased it.He said yes it was so they checked the shelf for another package and it also contained used spark plugs.I had enough and requested a full refund.Crappy Tire I do not forget.

By Unknown

Everyone beware of buying products at Sears. They have changed their policy on clearance priced items. You cannot return clearance items for full refunds, only Exchange within 10 DAYS. It is written on the receipt so its not arguable, and most management will point that out when you ask to speak to them. Also, if items are regular priced or on sale, if its purchased on your Sears or Sears mastercard, you have 90 day warranty, any other tender is only a 30 day warranty. Also, if you split how you are paying such as half cash, half debit, and you decide to return the item, it goes to a Sears Gift Card! So beware.

By Internet

Avoid this Company.Sub-standard Internet service-fast dial-up is actually more reliable. As for Customer Service-check out Rip-off Reports; I agree with the analysis by another Consumer- well worded. I was disgusted by the loud mouth, argumentative receptionist when trying to resolve a problem.Don’t bother trying to call-never answer their phones and don’t return messages.I guess the Customer issues are piled up too high.AVOID!

By 2hrswasted

I just spent 2 hours on the phone with HP.
My third refurbished netbook. They Don’t check to see if they work before they send them out!!
My latest one came with dead pixels and after a month it out of the blue fragmented and said I need to insert XP disk and put Repair.

It never came with a repair disk nor is there a CD drive.

I talked to technical support who said they would send me a cd for free but if I wanted to send it back there would be a $18 fee. He then sent me to his manager, who agreed. Then they sent me to US account management who sent me to Canada management and the guy WAS THE RUDEST MAN I HAVE EVER TALKED TO.

He had attitude from the beginning and said he would have to charge to send me to CD. I told him that the past 3 people said I didn’t and for him to check my case file. He said that even if they did say so.. It was a mistake and too bad.

I asked him if I could talk to his manager. He told me they wouldn’t come to the phone and he was as important as it gets. He wouldn’t even tell me his name at first, and was playing games.

I read to him from my warranty and support guide: “HP will pay all shipping and part costs”
He told me a CD was not a part.
I am very polite and well tempered, I asked him nicely to read the file and ask any of the 3 people I talked to, he refused.

His name is Philip Bunscumbe. (only told me after 10 minutes of head games..) ext 98

I WILL NEVER BUY ANOTHER HP PRODUCT AGAIN.
2 hours of my life, switching to 5 people.. some of which only deal with US costumers, and a jerk with a cops attitude hangs up on me.