By Alana

The prepared meals are vile. We bought 12 of them through a coupon deal, and still have six in the freezer months later. We can’t bear to eat them. If they were any good, they definitely wouldn’t be big enough to feed two people, but since they were impossibly bad, we always ended up chucking whatever we couldn’t choke down. Not worth half price with the coupon, and definitely not worth the $12.99 or $13.99 regular price.

By Christa

It is a SCAM! My sister purchased about 10 pairs of clothing and boots from them and they were said to be ‘designer’ - EVERY single one of them was outrageously cheap in quality and some were falling apart when recieved. I personally received a pair of ‘designer’ boots that was MISSING the embellishments on 1 of the boots! Yea, ‘designer’ *roll eyes* Were they willing to pay for return shipping? No. They even said they couldn’t guarantee an exchange? Really!? Their shipping is also TERRIBLE. EVERY box I’ve received has come damaged. The thing that angers me the most is the fact they send you a survey which you think “awesome, I’ll let them know how I feel” well EVERY single time one of these surveys have been emailed, it comes up saying they won’t allow me to do the survey because I’ve done it already which is not true. I honestly believe they are restricting people from filling out the surveys in fear some ‘higher up’ will find out ALOT of people are unhappy and getting scam
med.
I would say not to waste your time with BTR because if there is a problem, you will *NOT* get your money back even if (and it will ALWAYS be) BTR’s fault! It’s a major scam and a cop out in my opinion. Think about it - A ‘3rd party’ fills your order and then they send it to BTR and then they send it to you but if the 3rd party screws up, it’s NOT BTR’s fault? So they won’t take accountability for it and YOUR the one out all that money whether you keep a crappy FAKE product, or you return it you’re out the shipping!

By Sandra

Just got a sub of the day and it cost me $4.00 with out tax where as your web site states if is $2.99 sooooo not true

there is my receipt details
Store#41164 tko01/20/12 13:11:58
SUBWAY
60 Cottrelle Blvd Unit 22
Brampton
9052302055
Trans#47 Clark22 sothi
Dwri TRDT 012012 Reg-ID REG-MAIN
Receipt#0000029453

If you guys wante to charge extra please remove the web price
and I made sure it was for canada
as you staff said that the ad is for US again not true

Your food is good but do not false advertise

thanks & have a great day

By Greg

I purchased a precious moments figurine from the Hallmark store at Square One in Mississauga for my wife. She ended up not liking my selection so I went to the Hallmark store at Oakville Place to return since I lived in Oakville. They politely informed me that they could not accept my return since they were a franchise store and did not carry Precious Moment figurines. I was a bit annoyed but accepted their explanation since they did direct me to another “corporate” store at Burlington Mall where I could return the item. Since I work in Burlington I brought the figurine back. The cashier immediately told me that “we can’t take that” if it is not in our system. At this point she had not even scanned the item to check it. She then walked off to see her manager. The cashier and the manager returned and scanned the item which did show up on their system. The manager relunctantly agreed to take it back at the disbelief of the cashier. The cashier then tried to refund my money but 
the barcode on the receipt was not being accepted by her cash register. She then informs me that she can’t take it back if the barcode won’t scan. At this point the manager took over and cashed me out. Before refunding my money, they both had to open the package and then went over the figurine carefully to ensure that it was not broken while I waited. Not only was I frustrated but I was made to feel like a thief.

I recommend not shopping at Hallmark (especially at Burlington Mall). Carleton Cards has much better service in my opinion and will be getting all of my future business.

By Jam

I had purchased an unlimited data, text and phone plan from Mobilicity. The phone does not have reception in Richmond Hill. I talked to the rep at First Markham Place that I purchased the phone and plan. She was apathetic after the sale.

Beware, do not buy the Mobilicity plan if you live in Richmond Hill.

By Christine

I ordered a couple of pairs of boots, waited a month and a half to get them from Montreal to BC and when I opened the boxes, I was disappointed to see that the boots are “plastic fantastic” designer boots, RIGHT!!! 
The thought of returning them for a credit to BTR was not an appealing idea and the thougth of having to pay the shipping just annoyed me, so I am wearing a pair of “cheap” plastic smelling boots that quite frankly are going into the garbage.
I did receive a survey to fill out, which I did with my concerns, and have not heard from this company, so there you go, get your money and later!!!
I will NEVER order from this company again and will tell my friends to NEVER do it either. Your best and worst advertising is way of mouth, not a good review from this shopper.

By Krayola

Letter I sent to McDonalds Customer Service:
Dear Sir/Madam,
I have recently had some poor experiences with your restaurant and I want to share them with you. I have visited two separate locations in Windsor, Ontario, and both locations have left a bad taste in my mouth. 
The first location I visited was on Pillette and Wyandotte. This visit was sometime early September. It was approximately 9:30pm. The restaurant was moderately busy, but there was plenty of staff working, all behind the counter. The lobby was a complete mess. Every table needed to be cleaned, the self serve beverage station was a gross sticky mess. Even the floors were sticky and dirty, and there were flies buzzing around the dirty tables. The food and service were okay, but the state of the restaurant was unacceptable.
The second location I visited last evening with my two nieces and my daughter. It was approximately 7pm. All three girls were very excited to visit the Play Place at the Tecumseh and Lauzon location. When we arrived, the girls wanted Happy Meals because of the Halloween pails they come in. My mother took the girls to the Play Place and I went to the counter to order. There were a lot of people waiting to be served, probably 15 people, although there was only 1 cashier working. There were other staff behind the counter, one girl was carefully positioning Sweet and Sour sauce in a container, another was chatting with the kitchen staff about her weekend. I ordered the Happy meals and some coffee. I thought it was strange that she did not ask if I preferred a girl or boy toy, but I did see that she put girl on the receipts. When my order was brought to the tray, the girl serving said, Oh sorry, we don’t have any pails left. We served a lot of Happy meals today. I was annoyed, as I would not have ordered 3 Happy meals if not for the pails. Then I notice there are no toys. The girl said, Oh yeah, we don’t have any toys either, just cookies.I would have preferred to be told that when I ordered, as I now know that the cashier knew about the toy shortage and that’s why she didn’t ask me which type of toys I wanted.
As with the Pillette location, this restaurant was a filthy mess as well. All tables were dirty, covered in food and trays. The floors were sticky and the self serve drink station was a disaster. Oh, yeah, and the Play Place was closed. A sign read that it was closed due to a special party, but then another customer told us that it was broken. We could see that there were no children in the Play Place and the door was locked. No Play Place at McDonalds on a Saturday night? What special party? 
What is the point of updating the decor in these locations if no one is going to clean them?
Please contact me regarding a solution to these issues, I cannot believe that this is standard operating, or that this is the image McDonalds wishes to portray, of a filthy, dirty place to eat. I am also disappointed that I have to mail a letter regarding these issues. I cannot believe that such a large corporation does not have an email contact for customers. This makes the response time, and therefore resolution, much longer.

After three weeks, they sent me a letter, apologizing, and promising to forward my concerns to the stores I mentioned. Also sent me coupons for two free value meals and three Happy Meals.
Not bad, we shall see if they bother to clean up the restaurants…

By Ali

I went to Shoppers Drug Mart in Bridlewood Mall. My son wanted a gift card for his teacher, but I didn’t have my credit card. We left the store (not knowing my son took the card) and the manager went after him and told him off for taking the gift card. Because it’s zero balance my son thought he could take it and I’d put money on it the following day.
I understand if the kid made a mistake and the manager just explain in a nice way why he can’t take it yet, but to deliberately be nasty and rude to a child is disgusting, even though my son apologised right away. I don’t know what kind of a company would hire someone like that.
I wont shop there anymore, my future business goes to Walmart.

By Ali

Beware of going to the Shoppers Drug Mart At Bridlewood Mall, the manager and day staff are just damn right nasty and rude, they don’t know how to treat customers with respect!

By flyboy88

Today (November 6, 2011) I purchased a box of Kellogg’s Raisin Bran cereal, once I got home I realized the cereal had a Best Before date of November 24, 2011. I contacted HBC Customer Service about the issue and they advised me to contact the store directly and speak to the manager and he would be able to refund and compensate for the issue. When I contacted the store directly I spoke to Neil who is a manager, he pretty much called me a liar. Neil told me it was impossible that I could have purchased an expired box of cereal from his store as Kellogg’s regularly come in to do product quality checks, as well each week employees check the Best Before dates of products and afterwards he would do his checks and sign off that nothing is expired. I told him that obviously a check failed as 40 minutes prior I purchased an expire product; he said the ONLY way it could have happened was 1) someone returned it and someone put it back on the shelve without checking the Best Before date
or 2) sometimes they don’t purchase direct from Kellogg’s but rather uses a 3rd party who by accident might deliver an expired shipment, however it would never make it to the floor. Neil told me I could come in for a refund.

I arrived about 10 minutes after getting off the phone with store manager Neil and I went to go look at the cereal section of the store. When I arrived I found Neil and another store employee emptying the shelves of cereal as majority of it has been EXPIRED. So after being told on the phone it was impossible that I purchased an expired product, I find him clearing the product of the shelves. I asked him how it was possible with all the product quality checks he previously told me about to prevent this from happening; he told me that someone he just gets busy and doesn’t have time to do the checks himself so he trusts that his employees have and just signs off that it has been done. I find this shocking as they clearly are NOT following Standard Operating Procedures, and its customers like me who are affected. Having looked at the stock which they were pulling off shelves and placing into shopping carts I could see most of it has been expired for almost 2 weeks, meaning anyo
ne who has purchased products in that time frame got expired stuff

By Liz

Called Mr. Electric to look into a melted receptacle, figure out why it melted, and replace it, and check others. Very nice fellow showed up and did a “free” inspection, but spent more time trying to sell me stuff, than focused on the issues I called about. So I spent $385 getting two receptacles replaced, and still had to call another electrician to deal with my original issues. I think their business model is to offer free inspections, so that they can get into your house to sell you stuff you may or may not need.

By Sandi

I ordered a fridge, stove and dishwasher all in stainless and a super red washer and dryer all Whirlpool from the BAY. I also ORDERED A deluxe QUEEN SIZE MATTRESS AND BOX SPRING.
All items appeared on the scheduled delivery dates of my choosing. 

The salesperson and delivery people were very helpful and courteous.
So I am sorry you had such a pathetic experience but I have nothing but Bouquets for my dealings with HBC.I think THE BAY is an awesome company and their merchandise, service and prices are second to none.

By Anita

When Enbridge computer billing error occurred a year ago they charge back customers for there problem at the same time when I set up payment plan to pay for the adjustment of there computer problem they continued charging me late payment charges. Today I contact Enbridge regarding the issue of late payment charges and they credit my account for the charges occurred during that period and I have now got my account back on track the way Enbridge should have done with no late payment charges as I was on equal billing for many years. Contact Enbridge if they charged you and get your money back as I did.

By Anita

I went to purchase my son a replacement phone for Christmas at Virgin Mobile as that is who is his current provider. They informed me that I had 14 days from date of purchase if I needed to return or exchange the phone. I indicated that I would not be activating it until after Christmas and they said they could not extent the return or exchange date for the Christmas gift. I also contacted there head office to speak to a supervisor and they would not even let me speak to them and they confirmed what the guy at the Virgin kiosk said and that was all they would do for a new purchase. So if my son did not like my choice he would not be able to exchange or return it as I was going to purchase on the 26 of November making the 14 days two weeks prior to Christmas so I will not be purchasing this as the warranty is like the taillights on your car once there gone so is the warranty. Before you spend your hard earned money on a cell phone check out cellphones.ca 450 complaints aga
inst Virgin.
Have a Merry Christmas, Anita

By Joanna

I will never go to that store. bad customer service. once they take your money they will never look at you again.If you return the furniture to store they will not return your full money. they take the furniture plus keep 30% of your money after an hour of abuse and disrespect.I don’t want anyone to have the same bad experience as I did. I regretted going there and spent 4000$. they should name it WORST buy furniture.