By: SimplyS.

DealFind doesn’t live up to its “The dealfind promise, ” Nothing is more important to us than ensuring all of our customers are happy.
If you feel disappointed with any­thing you bought from Dealfind, let us know within 30 days and we’ll return your purchase - it’s that easy.

The first representative insisted I had misread the print and that the vendor did nothing wrong.

The second representative promised to look into it and offer a full refund since the vendor did not honor the voucher

The third representative is willing to offer a partial return, because dealfind never refunds used vouchers.

But the dealfind refunds sections makes no mention of used/unused vouchers.  I had purchased quiet a few vouchers from them because I believed in their guarantee.

And if they cant honor their end, how can you expect the vendors to do their part.

By Lm.

My fiance and I purchased our new car at Pathway Hyundai in Orleans - but now wish we hadn’t. The saleswoman, Laura, was friendly and very helpful, but that’s unfortunately where the praise for Pathway ends. The sales manager that came to talk to us during the financial negotiations was painful to deal with. We had originally stopped by just to get a price quote, however we ended up being pressured and guilt-ed into buying a car that night. We were told by the sales manager that we had already taken up so much of the saleswoman’s time, and his time, that we couldn’t dare leave and look elsewhere. We were also lied to about the cars in stock at another Hyundai dealership nearby (which we had already made an appointment at for a test drive the next night, so we knew that they had the car we wanted in stock). Finally, the sales manager, who had spent 5 minutes putting down this other Hyundai dealership, essentially threatened that if we didn’t buy a car from him, he would call
the other dealership and tell them not to sell us a car. He claimed that this was a strategy that he had used before. After about half an hour of private deliberations, my fiance and I finally decided that, against our better judgment, we were so worn down by the whole process that we just wanted to get it over with and buy the car rather than have to go through the whole thing again elsewhere. After making that decision, we proceeded to wait around for an hour for a finance manager, to finalize our financial information. At 8:45pm we finally opted to go home and to return the next day.
The next day, after another hour of waiting, we finally met with the finance manager. He was pleasant - for the first sixty seconds. Once he launched into his spiel about the types of warranties and products we should buy from him, and realized that we weren’t interested, he quickly turned hostile. He refused to look me in the eye or address me directly, which as a woman, I found incredibly offensive. Once we finally told him we weren’t interested in any of the extras, he printed out a form for us to sign, threw it onto the table in front of us, and said to my fiance to sign it “and to have her sign it too” (referring to me). He was incredibly rude and short with us for the rest of our appointment. It was very awkward, and I am still offended, weeks later, about how he treated us (especially me, his female client).
Last week, 3 weeks after our car purchase, we heard from Pathway’s General Manager. He seemed sincere in his apology, and upset with how we had been treated. He talked to both my fiance and I, and asked what he could do to gain back our trust and business. We promised to call him back the next day after we’d had a chance to discuss things privately. We called the next day and left him a message - yet, a week later, we haven’t heard back from him (we even tried him again yesterday, and left him another message, to give him one more chance. Still nothing). It seems like he has inadvertently proved the very point that he was trying so desperately to disprove - that the customer service at Pathway Hyundai is absolutely despicable. Please learn from our mistake - there are far too many other Hyundai dealerships in Ottawa/Orleans for you to waste your time, or money, at Pathway Hyundai.

Five months ago I booked a flight to the Dominican Republic for my self and my husbands 20th Wedding Anniversary. I was informed on Feb.17 2012, after Sunquest Vacations took full payment for this vacation package, that they would have to cancel our all inclusive Vacation.
This is the explanation they gave me:
“DUE TO MARKET CONDITIONS YVR PUJ PROGRAM HAS BEEN CANCELLED FOR 25 MARCH -08 APRIL
FOR THISDUE TO MARKET CONDITIONS YVR PUJ PROGRAM HAS BEEN CANCELLED FOR 25 MARCH -08 APRIL
FOR THIS INCONVENIENCE ALL PASSENGERS WILL RECEIVE $100.00 FTV P/P
**OPTIONS**|CHANGE-DATE/DEST/HTL-AT SYSTEM RATE|CANCEL WITH FULL REFUND|”

This Customer service is unacceptable. Vacation times for a couple to  coordinate together is extremely difficult.We where also going to meet our best friends in the Dominican and enjoy a week with them without our children.  We also had to arrange child-minding for our time away.

So all Sunquest Vacations wants to give me for this major
INCONVENIENCE is  a $100 Travel Voucher per passenger, and a full refund in which I haven’t seen credited on my credit card yet! I have called the company a number of times and I am not getting anywhere with them! Has anyone had a similar experience with Sunquest Vacations?  Please Help!

I purchased a wagjag for the Elite Dog paw for my 4 year old Golden Retriever. It included a bath, grooming (cut/trim) and nails trimmed. It cost $34 - seemed like a great price for a large dog! I called to make the appointment and the lady (owner and sole operator) Sherry was very cold and short with me, but I wrote it off to her either having a bad day or being flustered with being busy and taking calls/booking appointments, etc. I didn’t think anything of it until I brought my dog in. He is a very friendly and loving dog. If anything knows anything about Golden’s - they are very smart, have tons of personality and can read people well. My dog was excited to go into the pet store as he is with Petsmart and others, but hesitated when he met Sherry which I thought was odd. He has been groomed many times before and had his nails clipped, etc and never caused a problem. He got very anxious around her and I hesitated to leave, but she said it’s always worse when owners stay. Ive ever experienced an issue like this before so I left. I was browsing the store and overheard her getting frustrated with him to get on the grooming table. I did tell her that he would do anything for a treat, but I did not see ANY treats in the “salon.” Then I heard a loud noise and I thought she tried to pick him up (which he doesn’t mind, I do all the time) and dropped him and knocked something over. I’m almost positive I heard her say “a**hole.” So, she slams the door, he is barking and she storms to the front of the pet store, past me and asks one of the clerks for her help. I asked her if he was giving her a problem and she just roller her eyes and huffed at me. I followed her back to the salon and my poor dog was crying and was so upset. She said he had knocked the grooming table over. I asked her if she wanted me to stay with him to help her and she said no. I offered to get treats from my car so she could offer him those and she said no. I really didn’t know what to
do at that point - I felt very uncomfortable. I left and stayed close to the wall of toys that backed on to the salon so I could hear her. I heard her say to my dog in a nasty tone: “This is very expensive equipment” and I am again almost positive I heard her call him an idiot! Now, regardless if she did call him those inappropriate names or not, she was NOT nurturing at all and shouldn’t have used that tone with him because I’m sure he sensed her tension. I asked the employees at the front if they had good reviews about her and they said yes - no complaints so I thought it might have been in my head and I was overreacting. So I left (urgh!). I couldn’t stop thinking about her and my poor dog and whether I made the right decision to leave him or not. She said it would be an hour and a half, but called me in 50 minutes. When I got there, he was lying down and didn’t look as distressed as before. Again, she was very cold with me and my dog. I had asked her to trim him like the
usual Golden style and I had commented that his tail was particularly in need of grooming. I looked at him and he was extremely fluffy and asked if he was just washed? She replied very defensively: “Yes, I did everything” and I said okay great, thank you. Then, I noticed his tail - the slightest trim had been taken on his tail and I was not happy with it. I politely asked her if she could trim some more off his tail and she replied defensively again that I never specified. I said that I did and she huffed and proceeded. I was gently holding and petting my dog and he sat down halfway through her trimming and she roughly grabbed half of his body and propped up his back legs and said: “stand up!” I was so incredibly taken back by her behavior and actions - I will most definitely never return and wanted to warn others about the service that I received. While she did a decent job on his grooming, I would never put my dog or myself through that experience with her again! ALSO, s
he never did ask me for or look at the Rabies document I had for my dog which indicates that she does not check to ensure her clients have this up to date which is very concerning for the health of pets! *Please comment if you have brought your dog here before and provide any insight to the service you received as I am curious to what others thought! Thanks very much!

Hello all, I hope 2012 is treating you well thus far.

Please keep submitting your wonderful store reviews.  Remember to include as many details as possible.

Please when leaving comments keep the language clean so your comment doesn’t have to await moderation.

I recently moved further north, to a remote little area not well populated.  In fact, my house doesn’t even have phone jacks and the township doesn’t even plow to my driveway on my road in the winter!  Enough said.  I opted for a Rogers Rocket Hub, to provide me with both telephone and internet capabilities.

Thankfully, we are on enough of a hill, that the service works (not too bad, but with some more tweaking at the company level, we’ll get this working even better).  It’s not bad though.

The first bill arrived yesterday.  It was over $300!  I just about ditched the van!  I was in shock!

The breakdown, so you can keep up to speed with me:  $20 for unlimited long distance.  So, I wasn’t charged for anything like that.  And, my regular Flex-Rate plan for internet, depends on usage.  But, what’s this DL (download) with a company which offers ring tones!  Over $117.  And text messaging?  I don’t have text messaging and I don’t have ring tones. (the balance was for part of one month, and advance on the next).

So what happened?  The phone number assigned to me, only a few weeks ago to my Rocket Hub phone number, was formerly somebody else’s cell phone number.  Believe it or not, the cell phone number which the former person had, was only out of service about THREE WEEKS!

This meant, that every service, premium or otherwise, which the person had before me subscribed too, was following the number!  It went right to the next owner of the phone number, which is ME!

Believe it or not, it is true.  I have the bill to back it up.  It is even written on the actual Rogers bill, the third party (a website and 877 phone number) to contact them.

When we contacted the 877 number, the lady on the other end was VERY helpful and acknowledged that there ‘could be’ an error, and she was ‘refunding me $20 to cover the cost.’  But wait a minute, the cost was over $117, how was $20 going to cover the cost?

She simply said, that was the best she could offer, but what she couldn’t understand was ‘how it could be $117, because their services only bill at a rate of $10 to $13 per MONTH!’  So, the best she could refund, was what she considered about two months worth of services, at $10/month.  Just trying to please the customer.

So, back to Rogers.  We called them back, and to this point, they were only willing to reduce the erroneous charge by 50%.  I said to the very patient Rogers employee, “you don’t understand, YOU (meaning Rogers) and I, are being billed, by a third party company, for charges YOU can’t explain and you are not wondering who, what, when, how, and why this could be happening?”  I said, “you know Rogers may be able to take a loss of $50 odd dollars, but that’s groceries for my family! and I can’t afford to have this happen or be repeated!”  He was patient, I have to admit.  I was not yelling at him, but I was very frustrated.  When we called back, the Roger’s employee, ‘this time’ we called, KNEW EXACTLY about this type of charge (how interesting, that one employee knew and the other had me on hold for near an hour, trying to get some help, in order to assist me!).  The second employee, QUICKLY gave me a complete reversal of ALL funds from the third party.  AND looked to next month
s bill, and found charges that would be added to then, as well.  (she took next months third party charges off already!)  Then, I requested my phone number be changed to one that has not been in use for a longer period of time.

Bottom line #1:  when being assigned a phone number, ASK when it was last in use.  Get one that is VERY old, to avoid this nightmare!

Bottom line #2: Read your bills very closely!  This third party, appeared like a ‘normal’ charge on this bill.  Had this not been my first bill, I may have not noticed it… but I was waiting to see the cost of operating the Hub; so I was scrutinizing more carefully.

Bottom line #3:  Don’t take the first deal that a company offers you.  The 50% was NOT okay.  100% was what was appropriate… if you are entitled to a refund, get the entire amount, don’t settle because someone isn’t “authorized” to give you more back.  If it’s your money, and there is no doubt about that, then get the supervisor if you need to.  Money is not free, don’t let a big company weasel their way to keeping what is yours.  (and Rogers was not trying to weasel this time, it was simply that this person didn’t have authority to place more of a credit on my bill; so he said.  I try to remain non-confrontational about it).

Bottom line #4:  Share with your friends about this story, because they may be paying for something that they really aren’t using!

I am very happy with the service which both companies provided, both the third party, and Rogers.  I was patient with them both, and they worked to get this fixed.

If you require more information, because you have seen something on your Rogers bill show up and you think that this all sounds familiar; please message me, and I will be happy to confirm if that is the same company.  I don’t want to give them extra press or advertise their name.

Best wishes, happy savings.

P.S.  The first employee at Rogers also admitted, his findings into this matter proved that this service wasn’t even able to be utilized on the Rogers Hub.  That’s because it was for a cell phone number!  Not, a regular phone number.  The thing is, that the Rocket Hub, is wireless.  So, that means you are being assigned a number which ‘could have been’ a cell phone number in the past… because technically; it’s not a land line.

If you are considering a Rocket Hub, I can tell you that it works and I am in the middle of no where.  I run my computer (wireless) off of it to power the internet and my cordless phones.  They plug into the Hub itself and everything is cordless (except where it plugs the main parts into the Hub and wall outlet).  So, there is alternative to long distance for phone calls.  All Canada, $20 a month, unlimited.  not a bad deal; given that EVERYONE is now long distance to me!  LOL

I brought my car into the Capilano store in Edmonton, asking them to check out noisy rear end possibly the rear wheel bearings. They charged me $ 42.40 for the diagnosis
and said both bearing need to be replaced. So I told to replace them upon pickup I paid and left, with the same noise I had when I came. I booked a appointment with Costco to rotate my tires only to find the now the noise was in the front instead of the rear. I had been taken advantage of by Canadian Tire, wonderful doesn’t anybody provide honest work for an honest dollar anymore.?
I took it there in good faith and they took me in bad faith, thanks.
I go to see the manager Ray who says he will refund me the labor costs of $ 148.50 but not the diagnostic charge of $ 48.40  does that make sense to you ?
So now I am waiting until somebody hopefully  from CANADIAN TIRE  will contact me to wake me up from this NIGHTMARE. I will keep you updated, thanks for lending me your ear.

I purchased a 25 Cu Ft refrigerator from Sears Canada Yorkdale Store in September, which was too deep for my cabinet space. I then purchased a counter depth one 20.9 Cu ft from Sears to replace the big one day later. The first fridge was delivered and setup by two small Indian guys. Two bigger Black guys showed three weeks later and said they could not pick up the old one and deliver and setup the new smaller fridge because it was too big. They said that it was a three man job and it was the first day on the job for one of the delivery guys
My complaint is specifically the way this whole thing was handled. I was told that the new fridge would be delivered on Friday Sept 24th. It was not because it arrived at the warehouse too late. I was then told that it will be delivered on Tuesday, Sept 28th between 5 and 9 p.m. The truck came at 3 p.m. and left. The delivery was then scheduled for Oct 2nd and, you guess right! The delivery still was not completed. Now they are asking me to take another day off on Wednesday Oct 6th. Is FOUR Days off for an appliance delivery a reasonable expectation?

By Tresmom

I love the Scrubbing Bubbles Power Sprayer. I have had no troubles except with my last bottle there is 1/4 cleaner left and I can’t get it out! I called the Customer Care Dept. and they were so nice! They are sending me a product refund, were very courteous but dissappointing news…. they no longer carry this product in the U.S. I really hope they don’t discontinue it in Canada as well.

By Krayola

Letter I sent to McDonalds Customer Service:
Dear Sir/Madam,
I have recently had some poor experiences with your restaurant and I want to share them with you. I have visited two separate locations in Windsor, Ontario, and both locations have left a bad taste in my mouth. 
The first location I visited was on Pillette and Wyandotte. This visit was sometime early September. It was approximately 9:30pm. The restaurant was moderately busy, but there was plenty of staff working, all behind the counter. The lobby was a complete mess. Every table needed to be cleaned, the self serve beverage station was a gross sticky mess. Even the floors were sticky and dirty, and there were flies buzzing around the dirty tables. The food and service were okay, but the state of the restaurant was unacceptable.
The second location I visited last evening with my two nieces and my daughter. It was approximately 7pm. All three girls were very excited to visit the Play Place at the Tecumseh and Lauzon location. When we arrived, the girls wanted Happy Meals because of the Halloween pails they come in. My mother took the girls to the Play Place and I went to the counter to order. There were a lot of people waiting to be served, probably 15 people, although there was only 1 cashier working. There were other staff behind the counter, one girl was carefully positioning Sweet and Sour sauce in a container, another was chatting with the kitchen staff about her weekend. I ordered the Happy meals and some coffee. I thought it was strange that she did not ask if I preferred a girl or boy toy, but I did see that she put girl on the receipts. When my order was brought to the tray, the girl serving said, Oh sorry, we don’t have any pails left. We served a lot of Happy meals today. I was annoyed, as I would not have ordered 3 Happy meals if not for the pails. Then I notice there are no toys. The girl said, Oh yeah, we don’t have any toys either, just cookies.I would have preferred to be told that when I ordered, as I now know that the cashier knew about the toy shortage and that’s why she didn’t ask me which type of toys I wanted.
As with the Pillette location, this restaurant was a filthy mess as well. All tables were dirty, covered in food and trays. The floors were sticky and the self serve drink station was a disaster. Oh, yeah, and the Play Place was closed. A sign read that it was closed due to a special party, but then another customer told us that it was broken. We could see that there were no children in the Play Place and the door was locked. No Play Place at McDonalds on a Saturday night? What special party? 
What is the point of updating the decor in these locations if no one is going to clean them?
Please contact me regarding a solution to these issues, I cannot believe that this is standard operating, or that this is the image McDonalds wishes to portray, of a filthy, dirty place to eat. I am also disappointed that I have to mail a letter regarding these issues. I cannot believe that such a large corporation does not have an email contact for customers. This makes the response time, and therefore resolution, much longer.

After three weeks, they sent me a letter, apologizing, and promising to forward my concerns to the stores I mentioned. Also sent me coupons for two free value meals and three Happy Meals.
Not bad, we shall see if they bother to clean up the restaurants…

By Anonymous Consumer

My best advice to anyone who is considering going to this dealership to purchase a vehicle is DON’T DO IT! I recently purchased a vehicle from them and the car I was given after I gave them money was not the one I selected. When I called them out on the fact that they gave me the wrong car they said I was either a liar or I was confused! First of all the car they gave me was a completely different colour from the one I paid for! Second, it was missing a rather noticeable scratch near the gear shift that the one I selected had. Third, I purchased a GS model and I was given a GT. I’ve included a detailed description of what happened to me below, but if you decide to go ahead and purchase a vehicle with them make sure you take photos of the car you pay for and write down the VIN number and make sure it matches the one written on the bill of purchase and car proof report. Even with that when they give you the wrong car they likely still will not give you a refund or replace the car with the one you actually wanted, but you can at least use the photos and VIN number as evidence in court. Also, if you think picking up the car you purchase instead of having it delivered will prevent them from switching the car you’d be wrong. The fact is they’ll tell you the car needs to be taken to the back for e-testing, certification, plates, and so on. Once that car leaves your sight and you have already paid for it they’re free to switch the car and bring you another one. Oh and they also made me buy them a 24 pack of beer to pay for the remainder of the car’s cost on a credit card, because they knew I wanted to avoid financing.

Here’s what happened to me:

It began when I contacted Good Fellow’s Auto about a vehicle I saw advertised on their website. I spoke with a salesmen named Shane who informed me that I would be able to pay with certified cheque, cash, or credit card. He also confirmed that the particular vehicle had all of the key features I told him I was looking for. He also assured me that the prices were all very negotiable and he would ensure that I walked out with a good deal.

The following morning I went in to the dealership and met with Shane who showed me the vehicle. I immediately noticed that the vehicle did not have all of the features he assured me on the phone it had. However, I was still interested as I needed a car urgently for my new job starting on the Monday. Once we sat down to discuss prices he informed me that he was not willing to negotiate the price. He denied both telling me that the prices were negotiable and assuring me on the phone that the vehicle had all of the features I told him I was looking for.

From there I asked to speak with his manager. The manager himself then said he would make a small adjustment to the price however he would not give me time to think about it and said that if I left the dealership to look elsewhere any negotiation would be off the table. He said in order to help me with my decision he would throw in a 39month warranty in addition to the manufacturers warranty I was already getting, which you will later see was a lie!

Upon inspection I noticed a very significant scratch on the car. When I asked if they would fix the scratch the manager said they would not as it would cost them money to do so. When it came time to pay for the vehicle I presented almost ten grand in cash and the remainder I wanted to pay with an interest free credit card to avoid financing. However, to my astonishment I was informed by Shane that I could not use a credit card. I reminded him that I had already told him how I would pay the night before and he said it was fine. Yet, he insisted that if I wanted to use a credit card they would have to charge me interest. When I said I was no longer interested in purchasing the vehicle he told me he would see what he could do. Shortly after he returned and informed me that his manager said they would allow me to use my credit card if I bought them a 24pack of beer!!!

During my test drive he asked me to pull into the LCBO, so that I could buy him the beer, and once we got back to the dealership he put the beer into the trunk of his car and said it was so his manager wouldn’t see it. Although, he had previously said it was his manager who requested it!

As he put together the bill of purchase he told me I would need to pay an additional $150 if I wanted the car delivered to my house, which I did, but he said he could not give me a receipt for the delivery. I told him I would need the car delivered as early as possible Monday evening so that I would not be late for work and he agreed he would bring it by 8:30pm.

However, on Monday around 9pm I called Shane and he still had not left the dealership. He said he was with customers and would head over immediately. He did not arrive till 11pm and as a result I was 1 hour 20mins late for work. To make things worse he brought me the wrong vehicle!!!

When I called the manager to let him know they brought me the wrong vehicle I was told that I was either a liar or confused. I asked him why I would spend over $13,000 plus $150 for delivery just to turn around and lie about being given the wrong vehicle. I told him that I was not confused about the car I was given, because the fact that it was a different colour was a dead give away! In addition, the one I was given did not have the rather noticeable scratch near the transmission that the other one had.

He told me I would not get a refund, a replacement, or any sort of rectification. He said that the vehicle I was given had the same VIN number as the one on the bill of purchase. However, I told him there was no way that I as a customer would know to ask to compare the VIN on the bill of purchase to the vehicle I picked out at the dealership. As a customer I trusted them and would never have foreseen that I would be given the wrong car. He said that I should have known to check the VIN and because I didn’t he would not help me because as far as he was concerned I got what I paid for. They also informed me that I would no longer be given the manufacturer’s warranty and the 39 month warranty I was promised would cost me extra!

By Mary

Be advised to never respond to a pop-up under a Google search engine that you are the winner for your area and that you can win an I-Pad, I-phone or laptop computer. Skill2Trill Trivia is connected to this.

I was doing an academic Google search for academic articles for my PhD when a pop-up came up under this search engine indicating that I could win. Under normal circumstances I would never have thought to respond to a pop-up as such; however, considering the search engine being that of a scholarly related site, I thought it was legitimate. Alternatively, it was a complete scam! It had asked for my cell phone number and it would send me a pin number so that I would win. After submitting the pin number, which they sent immediately to my cell phone, the Skill2Thrill Trivia indicated that to increase my chances of winning, I was to respond to the text messages that would be sent to me.

Not only did I not win, I would have to pay to respond to text messages and pay three dollars per response to further my chances. Immediately, the text messages started coming. Of course I did not respond as I did not want to be charged $3.00 per response. Instead, I simply deleted each message. After being bothered with copious amounts of texts messages a day, I called the number to stop the texts. Upon calling, both customer service representatives, Anna and Jaydi were extremely rude, demeaning and condescending when asking about stopping the texts. They then explained that I had incurred $82.56 in charges for being sent the text messages. I was in complete shock. In speaking with the phone company, I should never have been charged for receiving the text message but rather for responding to the messages, which I never did.

This company is a complete scam! They refuse to refund my money and the small company bureau police investigation unit is pursuing this claim.

Be aware of the Skill2Thrill Cell Phone Trivia Scam and others of the sort. Even without responding to the texts, you still get charged for them sending them to you.

I will let you know the result of the investigation.

Partaker Beware!

By Mandi

Bought a Laser Jet CP1525 and it worked perfectly fine for one day then it would print one copy of my wedding invitation then start cleaning after every copy. I called their suport line 3 times to be put on hold for more than an hour. When I finally got someone on the phone he transferred me and hung up on me. I exchanged it for a new printer hoping it was just a faulty printer. Nope! I called again then was told that it was my operating system - Vista. Which by the way says right on the box that it is compatible. The guy told me that I need to buy a new operating system either XP or windows 7 for it to work. I basically thanked him for “help” then told him where to go. I tried it on XP same problem. He called my back and left me a nasty message. HOrrible Customer Service

By Melody

I PURCHASED AN LG DISHWASHER BACK IN OCTOBER 2010 AND IT’S STILL UNDER WARRANTY (Good thing!!)

3 TIMES THIS DISHWASHER HAS LEAKED WHILE DOING IT’S CYCLE AND HAS DAMAGED MY KITCHEN FLOOR (LAMINATE AND WATER DO NOT MIX).

1st time we just thought it was due to the way we loaded it (Xmas time)

2nd Time my mom slipped thru it and almost hit her head on the counter (late Feb)

3rd time  I called to your store

I CONTACT THE STORE AND GOT FORWARDED TO SERVICE.

THEY SEND SOMEONE OUT  this person can barely speak english!!. HE STATES THAT THERE IS NO SEAL IN THE DOOR WHICH IS WHY IT’S LEAKING. He has to order a part and it could be several days

I AGAIN CONTACT SERVICE TO FIND OUT HOW THEY PLAN TO REPAIR MY FLOOR and I get the response “send us in some pictures.”

3 DAYS LATER  I again contact service to check on my floor and the response is “oh I have not done anything about it yet.”

PART COMES IN and repair guy now says that he can’t install it until I get the dishwasher moved out.

I contact Beacon Hill (Calgary) store manager to get this dealt with.

She will look into

No they won’t fix my floor - **NOTE . This would not have been damaged if the dishwasher initially came with everything that it was suppose to (why did your installer not check this when they installed it!!)

She will send out another installer to pull the dishwasher out and then we can get the repair guy back here. Once he’s done, we will then have to call the installer back to put the dishwasher back in.

INSTALLER HAD A HELL OF A TIME GETTING THE DISHWASHER IN AND OUT DUE TO THE DAMAGE ON THE FLOOR.

This whole process took 3 weeks to get the dishwasher fixed.

HOWEVER MY FLOOR IS STILL DAMAGED AND REQUIRES FIXING.

THIS SEEMS TO BE A NORMAL BRICK ISSUE and just patch it.

They think they cover themselves with this “so called” warranty that we will put up with the “patch” job and too bad that you have damage - not our problem!!!