by Alfred K

I travel a lot.  I am on a plane about once every other week, mostly for work sometimes for fun.  I have not flown on Air Canada for a domestic flight for a couple years.  I’ve avoided them like the plague and opt for the much friendlier WestJet.

I had the displeasure of flying Air Canada last week, and it was as painful as a root canal done by an infant with a rusty butter knife.

What airline makes you print your own baggage tag, and affix it to your own bags?  Air Canada does.  You would think this would lead to better efficiency and a quicker check-in since you’re now doing their baggage agent’s job.  Of course with Air Canada you get no such luck.

Instead, there is a line-up of 20 people at Toronto Pearson in the middle of the day with only ONE baggage agent.  ONE!  Not only was one in every five passengers showing up without baggage tags, they decided to argue with the agent.  The agent with their blank look and no desire to help, just slowed everyone down.

My return from Vancouver was made even more painful, as the Westjet counter is clearly visible.  Where of course there were 4 agents, processing everyone quickly, with never more than 5 people in line.  Over at the Air Canada line, again 20-30 people waiting, with TWO agents.  Did I mention that Air Canada agents are useless?

I ask the agent, “Does your management know that there is a huge line of irrate customers here while your competitor is doing a much better job with more agents and a better experience - all clearly within sight of your customers that you choose to ignore?”

Her answer was that she’s certain management is aware of the complaints.

All I did was laugh and tell her that her management is making a very good effort and ensuring they go under.

I will try my best to continue to avoid flying Air Canada.  They clearly have no intention of providing any level of customer service, and choose to ignore the needs of their customers.  Kind of like the US auto industry, and where did they go?  My biggest worry is that Canadian taxpayers will end up owning a piece of yet another useless company.

by FunkyMunky

Just thought I’d share this with anyone who ever bought or will be thinking of purchasing event tickets from Metropolis Records store at Queen and Spadina in Toronto - DON’T!

I have purchased a ticket with a face value of $40 for $50 for an event that was later canceled (The Don Jail party, if anyone knows about it). The guy has refused to reimburse the full amount, claiming that $10 difference was his service charge. Other stores had a service charge between $5 and $8 and have been refunding the full amounts, as I was informed by other party-goers. This guy caused so much drama for me, it’s not even funny.

Please do not purchase event tickets from him ever again! His name is Ali and his business name is Remix AV.

by Mommy

I think this is a great site and fabulous idea.  I visited the above noted dollar store in August 2008 and was treated very badly by the clerk, store manager and the owner.  If you want to visit a store where customer service is not a priority then visit this place. The “head” clerk got lippy and loud in front of the whole store.  The manager followed suit.  In all my life I never really had a bad experience with a store until I visited this store.  I got the run around, never received an apology and when I contacted the head office they mentioned I would receive a call from the owner.  Never happened.  This store’s policies change on the whim of the manager and or owner.  Signs are posted but not followed by anyone and if you challenge their authority, you get treated badly in return.

by PC

I had a bad experience at Sears Canada.

I wanted to get myself organized and purchased a mattress bed set for my new apartment. I purchased it 2 months in advance in march so it could come in June. I received the reminder phone message 2 days in advanced that the bed was coming and to prepare to have the space ready. Well, that morning of the delivery Sears had the nerve to phone me and tell me that they couldn’t make the delivery. After lots of calls asking why when it was ordered 2 months in advanced all I got was answers that they apologize for the inconvenience the item never made the delivery truck. But, I kept on telling them 2 months in advanced that is not acceptable for a major store to have goofed up on. I ended up cancelling and went to the wonderful Sleep Country. There I paid a little more but, the delivery came through and they were nice. My end result is I am not going to purchase any major items again from Sears Canada and let everybody know about this Bad experience.

by cheapskate101

I was at Walmart in Newmarket, ON and I had something come up the wrong price. It was only off by about a dime, but SCOP says if it scans higher than any advertised price so i wanted it for free. She said “Seven F*#king cents?, are you F&cking kidding me” She then went to check the price and said that one bin said 1.50 and the other said 1.57 (which is what it came up for) and said that she wasnt going to give it to me and was laughing in my face. I hate this woman. She is always rude to me everytime i got there and the fact that she is a Customer Service MANAGER is insane. She puts shame on Walmart and I am disgusted at the company due to the fact that they hired someone like this. I will NEVER return to that store AGAIN!

PS. I went back to see if she was right about the two different bins beside each other and she was lying, they were both marked as 1.50, and it wasnt a mark down bin, it was that price.

Clarification by Boo Radley

SCOP stands for Scanning Code of Practice. You can read more about SCOP here.