By -Frustrated

Several weeks ago, the doorbell of my house rang. Outside stood a young man, requesting permission to take our number for a lawn care company. Having just moved to this house last fall with my family and unsure whether my parents would be interested I naively accepted. Oh how I regret this decision in hindsight.

Since then, we have been bombarded with phone calls from Weedman. I happened to answer that first call, during which I patiently heard the employee out and asked multiple questions about the products and technologies they use, whether they are environment friendly, their prices. I then said I will present this information to my family, which I honestly did.

Meanwhile I went online to do research, only to find numerous articles, blogs and company reviews about how this company refuses to take clients off their phone list, keeps returning phone calls when turned down, provides unwanted services and bills people for them anyway. The list goes on. After reading such negative opinions, I immediately wrote them off.

So when they called back a second time, I politely said I had done my research and that as a family we had decided not to receive their services.

Weeks and phone calls later, I am stunned by the tactics the company uses: calls from different unlabelled numbers so that they cannot be screened, employees claiming they did not know we had requested to be taken off the list, and just recently, an employee saying he cannot take us off the list until he speaks to the owners of the house! As the adult who has been dealing with them from the beginning I was shocked, not only by his tone but his adamant persistence that he will call back to speak to the owners. Before he hung up on me he whistled his displeasure.

All of which has lead me to write this short, inarticulate article. A feat in itself, since I avoid writing, and write this only in hopes that it will maybe make a positive change in certain people’s lives.

To the staff of WeedMan: I will give you the benefit of the doubt that you do not know we have already been called. So please, improve your internal communication channels and listen to the person on the other end of the line who declines your services. And do it politely to boot.

To the unsuspecting consumer: be smarter than I was and do not provide your contact info to WeedMan. You will regret it.

Worst Experience of a life time!! Dont ever go to Weedman for any services!!!

I had to explained my situation to multiple customer service representatives and was really unhappy as a customer for the bad service that I received from Weed Man.Finally I gave up and wrote a letter to Weedman head office hoping that with the letter, one of the management personnel would be able to help me out, but was I mistaken!!! Management office is a face for all the rip-offs that happen!!!
Here is my story, I am sharing it so that you can learn from my mistake and never go to Weedman!!
In May 2011, I called and spoke to one of their customer service representatives and asked her to advise me of a service for my lawn. I explained to her that the soil is dead and needs to be revived through aeration and cultivation. I asked her if Weed Man would be able to help.
The representative told me that Weed Man does everything related to the lawn and would definitely be able to aerate and cultivate and then fertilize the lawn. She offered me a package for that and I agreed.
A few days later, my mom told me that she saw a guy in the back yard who was throwing seeds on the dead lawn. When my mom went out to ask who he was and why he didn’t ring the doorbell, he very rudely told her that “we don’t ring doorbells” and handed her a bag of seeds and told her to put them on the lawn later on in the day. My mom of course got confused and called me.
When I heard what had happened from my mom, I called Weed Man right away and asked them about what was going on and why we did not get the service we requested. The customer service rep was extremely rude and told me that “Weed Man is not a plough company and I should have known that going in”. I asked her to cancel my contract and put me through to her supervisor. She never put me through to her supervisor.
Ever since then, I have received thousands of phone calls from Weed Man asking for payment of the contract. For the first one month I used to explain what happened to their customer service representative and after listening to my story they would promise with me to get management attention but when I would receive the next phone call, the next customer service representative would start from scratch, demanding that I pay the $x invoice. Eventually I stopped taking their calls because I got extremely frustrated with this entire process.
I did not know that their customer service was at a level this low that all it cares for is a $X invoice that needs to be paid and has no concern what so ever about how unhappy your customer is. Regardless of what happened with that invoice was inconsequential as they had not only lost me as their customer for the rest of my life but I will make sure to pass the word around to everybody that I know. I will not want my friends and family members to go through the same level of stress and frustration I went through over the last 6 months where I received a call from them every single day and I literally mean EVERY SINGLE FREAKING DAY!! I would also like you to note that they probably spent more money on hiring employees to call me all the time than the total value of my invoice.
To summarize,
- I was misguided by their customer service rep about the services that Weed Man provides
- My mother was dealt rudely with by their staff who came out to our home and he did not take the time to explain the procedure to my mom at all
- I have been harassed for the last 6 months every single day of my life to make this payment of $x without paying any attention to why I am not making the payment, even when I have explained it multiple times
- I am being asked to pay for a service that I never got
- I have been dealt with in a disrespectful manner by their staff at different occasions who were trying to collect money from me

I expected that somebody at Weed Man would have the courtesy to take a look into this matter for me and stop harassing me any further after I had sent them the letter. Instead, their calls became more violent. They did receive my letter because they called me to tell me that they received my letter but they disagree with my comments. Of course, they disagreed with my comments because truth is always harsh!!

Bottom line, DON’T EVER GO TO WEEDMAN!!!

By Colin Hendry

I have received 6 (six) phone calls from 5 different people at Weed Man urging me to have my lawn sprayed for grubs.

Four of those people first said that they had seen the signs of the grubs, then they changed their story to say that the technician had seen the grubs. The lady said today that every body has grubs so you have to spray for them.

I have told each person in turn that I am not satisfied with the WEEDS in my backyard. Weed man is supposed to have sprayed the weeds. Each in turn , except the lady today told me that someone would be out right away to spray it again. I have not seen anyone her in the last week. The lady today tried to tell me that I have to phone the 1-866-989-0399 number to complain. I have phone no less than 5 times and been told that the office is closed including today at 4:45 PM.

I tried to send a message but I am told that I cannot contact the officwe without a customer number; what the hell is that?

To say that I am upset (long way past that), angry (understatement), extremely mad (CLOSE). We went back to your company after a 2-3 period, when I had cooled down, my wife had renewed after too numerous calls (do you people not respect the do-not-call protocol?), and now you are harrassing me again about a situation and a treatment that no one in your office knows I need; just that your company will collect, $107.00; not $90.00, no $95.00–what in the Hell is the real fee or do the people who call have free range to lie about that too.

By jane

Do not trust anything you hear from Weed Man Sales or service. When we were deciding on which lawn care service to hire this summer we picked Weed Man because the sales representative told us that if the weeds were not dying that all we had to do was call their office and an inspector would be out within 24 hours. (not true) As well, we were told that they would begin the weed control service right away (we hired them in mid April and they did not apply weed control until May 16th, and that was only after I threatened to cancel their service after multiple calls wondering when they would start. ) After the first application - that did not work - an inspector came out, looked over the job and agreed that it needed to be treated again. He promised that it would be done by yesterday (which was 3 days after his inspection) . When I got home yesterday) it was clear they had not done the job so I called the nasty customer service person who finally let me speak to the office manager. She was unbelievably rude and told me that the reason I had weeds was because my lawn was not thick enough. SHE’S NEVER BEEN TO MY HOUSE. I never had weeds last year!! and all my neighbours are weed free because they were smart and went with a competitor. We fertilize and seed our lawn on a regular basis.

She finally said “what can we do to solve this?” I said I wanted service yesterday and she said “impossible” but that she would send someone today - Saturday, but that would only be weather pending. Another lame attempt to drag this service out over a long weekend ultimately not doing the work until mid to late next week! How can the competition still get the work done in the same weather conditions??

From Brian P.
I see a number of complaints from Weed Man Clients. Be glad you are not a supplier of services, particulary to their Newmarket Location. They do not pay their bills and ignore signed agreements. Imagine supplying them with goods and services and then having the “Manager of Newmarket” tell you we are not paying your bill. Too bad we are a $14. million dollar company, what can you do.
I have never used their individual services, so I cannot comment, but I would caution others from supplying them with goods/services. Get paid first. They do not honour signed agreements. I guess that is how they make their money, off the backs of others. Then it appears they treat their customer badly as well.

Avoid Weed Man, Avoid Weed Man Newmarket.