By Duncan

So my husband have all of our accounts and mortgage with RBC. We decided to take advantage of the “skip-a-payment” option of our mortgage in Nov when my husband got laid off. We got the confirmation letter saying it was approved so we used the mortgage money to pay all the bills, etc. Imagine our surprise when the mortgage payment was taken and put us in overdraft & bounced some auto payments…to make a long story short RBC said the approval was a mistake and there was nothing they could/would do to fix it. After hours of arguing & lots of tears I had to cash in my RRSPs to pay the overdraft. RBC said we would be approved to the skip in Dec and to apply again.

So Dec 1st I apply again & we get approved, have the letter to prove it. I called just before Christmas to confirm it again and was told everyting was fine and not to worry. I even called back Dec 30th to confirm it again was told the same thing…..well I check the bank today and they took the payment again and put us in overdraft. Once again I call customer service and after almost 40 mins I was told everyone I spoke to screwed up and it’s my fault it was declined because of the debt ratio and that I should consider making more payments to bring it down. The agent told me I should try to borrow the money from family or friends to bring the account to good standing and if I can’t do that then I should consider taking a payday advance.

I don’t understand how they can get away with this and take no responsibilty for this. I don’t have any more investments to pull my money from to fix their mistake. I am so frustrated. When our mortgage is up for renewal we will be taking it elsewhere.

By Sally

Basically my whole story pretty much begins here http://smartcanucks.ca/archambaultca-psp-go-only-9999-retail-of-19999-hot/

I posted a great deal from Archambault.ca even asked around and did some research before I posted the deal I found on the Sc forum to make sure they were a legit company. Basically they were compared to a large HMV of Quebec. Anyways I personally ordered the deal they had, a PSP (Playstion Portable) for $99.99! What a great deal, it was on for $149.99 at the same time at Amazon.ca. I placed my order, they charged my card took my paypal balance and sent me an order confirmation. 24 hours later out of the blue they send me a cancellation notice stating that they didn’t have stock and wouldnt be getting any. (Which is  illegal to offer a product under Canadian law that you know you will not be able to get stock in nothing was stated limited stock etc) Anyways I was pretty upset as so many of us Sc’ers had taken advantage of the deal so I wrote to them. Guess what? I haven’t heard back, they have completely ignored any request of communication from them. Seems it’s a similar story from anyone else who has tried to contact them, even via telephone you are given the run around then transferred to a french message and most of us are english speaking. I am less then impressed with the lack of customer service and ignorance I have received from this company. I will never blog about this sham of a store again. Has anyone had any luck getting some real answers from them?

By Mari

I bought a mattress from sears brentwood about 5 yrs back

It was on of these you don’t turn over pillow top not one of these huge pillow tops.

Anyways after 3 yrs a bump developed in the middle of this king size mattress

So we found our bill called sears they sent some guy out who measured the mattress he said if the bump was 1/2 inch more we would be under warrenty. my husband and I vowed never to buy a mattress from sears canada again this mattress and boxspring was about 1300.00 dollars alot of money and it was my idea to deal with sears as I thought they were an honest company.

Now its been 6 yrs. and we are going to buy a new mattress and box spring cause its so uncomfortable, this time we’ll buy from costco.

By Sally

This was my 20th order with Amazon.ca and each order I have always been happy with the timely manner I have received my items. Even more impressive was that they shipped my order on Thursday and I received it on Friday even though it wasn’t scheduled to be here until the 4th of January. (Kudos to Canada Post)

Not only has their shipping services always been great but their prices are generally very competitive and in stock.

If you haven’t shopped at Amazon.ca before I highly recommend them!

By Jackj

Washer - won’t spin -called sears - had to wait a week for a service call @ $99.00. They could only tell me they would be here between 10am - 2:00pm … I waited all day a whole day off work. I called my wife who looked up the sears number to aske were they were. 1/2 hr. latter I got a call from Sears service to tell me I needed to call the service person had come and I wasn’t there (this is my house number that she called to tell me I wasn’t there) I told her that I was there all day he must not have come to the right address - she said he did. I asked if he left a card etc. she said he did - I went to the door - no card in the door the mail box etc. I went back to the phone - told her that he wasn’t there - that I couldn’t take another day off work she said she’d check if he could come back and call me - I am still waiting for the call.