by dealsniffer

Oooooh I am sooo mad at Telus still! 3 months ago I decided to phone and find out what web sites I could visit because I had this 100 partner sites included in my spark 11 plan. The guy told me and I visited a couple and was charged $8.45. Phoned back the next month and talked to a lady who told me she would do stuff for me so I would be credited the 8.45 and also get a new plan that included unlimited web browsing for the same price I was paying for spark 11. I was told the reason there was problems was because spark 11 was discontinued and whatever and I would need to be upgraded to avoid more phone calls to them. I was soooo happy about the great customer service…until the bill today! Charged full price for new plan and over $30 for web browsing! WHAT??? So back on the phone and fought with one guy for quite awhile about the whole thing and I guess he was not allowed to do what she did anyways and he completely screwed things up. I asked him what he was going to do to  make me happy outright and he said there was nothing he could or would do. I was now so much more upset and I demanded to speak to someone who would do something to keep me happy and fix this. So he finally got someone who gave me a whole year of the better plan for free. I am not jumping up and down yet because I am waiting to see if this actually happens and if I need to phone back again. Each time I am assured I won’t have to phone back. I don’t quite trust what they tell me anymore. I will believe it when I see it and let people know if this actually happens. But it goes to show that you can get more accomplished if you ask to talk to someone higher up.

by Julieandsteve

My girlfriend and I went to Lowes after reading on here that the hanging baskets were b1g1. It was late Sat. night. They were sold out except for a couple rough looking ones. The girl working in flowers was able to convince the men unloading the truck with the next days shipment to let us get ours. She went above and beyond. Then another employee went and got us a cart. When we went in the store we were asked by different employees if they could help us. It was a great expereience.

by bearbait

I’ve heard horror stories about Future Shop, but I’ve had good experiences there. Most recently, I went in to purchase a new wireless router. I was looking at a $120 unit but the salesperson asked me a few questions about my needs and recommended the $90 unit from the same manufacturer. He was able to explain why the more expensive unit had features my set up would not use.

Very nice experience.