By Unhappy Customer
I purchased expensive cosmetics shoppers dufferin/rutherford vaughan on, was told by cosmetic “manager” (joke a manager, hire anyone to be a manager in cosmetics) I would be given Lancome gift. supposed to phone me about “event” in store where prizes,gifts plus my special Lancome gift would be set aside for me in the drawer with my name on and phone #. this manger in cosmetics is alexis. never phoned me about the event, I phone after the fact, expecting to pick up my put aside Lancome gift with my name on — lo, behold she tells me it was GIVEN TO ANOTHER CUSTOMER. so she never bothers to phone about event and gives my gift to someone else!!! when speaking with her about it she became rude defensive insulted me said she’s ending the phone conversation, wont give me another gift from another company which she does have,offers me no compensation ie as gift from another company, nada, disinterested, has such an attitude no apologetic she also has her own hoursnot there every day,leaves youngsters there without manager only supervisor of store available, has youngsters working there who have little knowledge about productsalso have attitude nthey think tons of makeup makes up for ?? I told alexis because of this I am now returning a product which I have not used or opened since I bought from there–she REFUSES to take it back!! this is not the only shoppers where beauty boutique have no little managers no knowledge about managers and to try to return is such a hassle!! I am sick and tired of shocking customer service throughout shopppers stores not just beauty boutiques go to the bay where they dont have a problem they are professional, ethical, treat you with respect I am disgusted!!!!
Joe says...
Rants that turn into personal attacks make the OP sound about 13 years old.
Ciel says...
Somewhere on Smart Canucks is a thread or perhaps two about the fact that the beauty staff work with a commission on products sold and probably have sales targets. I think that factors into the returns difficulties you encountered. Also, with commission work, staff may have some or no flexibility about scheduling as usually a manager may decide who gets what shifts. My local store seems to have the more mature cosmetics staff on duty (about 2 or 3) during the 4-6pm day shift or a single one earlier in the day.
With the gift with purchase offer, you can chalk up your experience to lesson learned that if gift is not offered at time of purchase, anything said later is not necessarily going to be delivered at that store. BTW, does Shoppers do the same as Lancome at Sears-take customer phone contact and name and put it into the computer?
Jennifer says...
Me and my hubby have had sooooooooooooooo many poor customer service situations there that we don`t even bother shopping there anymore. It`s pretty sad the way they treat their customers. And yes their managers look to be about 12. We use to shop there all the time not anymore too many other stores that will treat you better:)
Hugo says...
Not to mention the lack of paragraphs and childish writing style.
SSR says...
You people are idiots. Do you really have nothing better to do than complain about this garbage. Spend less time complaining on the computer and find something better to do with yourself. I would hate to think the best part of my day would be ranting online about a retail store. In addition it sounds like the employees of these store would prefer that you didn’t return either. Reading all these posts is quite funny to think this is what people do, maybe you should think about getting a job or another one if you have all the time to do this nonsense. Get real!!
Tabatha says...
I worked in cosmetics for many years. This behavior is typical of those who do not care about customer service. More then likely, your name & number was lost or forgotten, after the initial sale was made.
I know for a fact that the cosmetics company’s do send many promotional samples and gifts to stores and there are always something kicking around.
If the manager had any common sense, she would of taken some of those items and made up a gift bag for you. A win win situation for all, as that is how some products sell is by trying them first.
As long as you have your receipt, your optimum card and the product (and it is within the return policy time frame) go to the pharmacy and ask for the store manager or owner - Many times the owner of the store is the pharmacist and they will want to correct the situation for you.
Sadly,
Ali says...
The manager and the day shift staff at the Shoppers in Bridlewood Mall are absolutely horrible. Their nasty and rude, I even canceled my optimum card
because I wont even shop there anymore.
By the way, aren’t people suppose to express their views and experiences, good or bad, on here.
If you want to stick your head in the sand then that’s fine, but don’t read the reviews and call people idiots because they want to spread awareness.
JustSaying says...
@Ali:
Yes, people are supposed to express their views and experiences, good or bad, on here. Doesn’t disagreeing with an opinion posted here count as “expressing a view”?
If they OP came here to “rave about the excellent service” at that particular location, would you scold and attack posters that want to share their negative experiences there?
Dave says...
I am shocked at the incredibly bad customer service at Shoppers. There is no actual customer service desk,probably because customer service is the last thing on their minds. You usually have to talk to the girl at the cosmetics counter who is usually VERY rude and has more than once just got on the phone told me her supervisors opinion and refused to let me talk with anybody else. Once I actually get to talk to the manager I wonder why I had even bothered. Truly the most unfriendly customer return policies and managers in the whole retail business. Absolutely will not shop there ever again. As their prices have skyrocketed over the last year that doesn’t seem to be much of a sacrifice.
Amanda says...
I`d have to disagree with the generalizations used against Shopper`s Drug Mart `s Beauty Boutique. I for one have received nothing but AMAZING customer service at every location in Woodbridge, Oakville, and Thornhill. The staff there are extremely knowledgeable and personable.
Also, I`m extremely offended about the comment that basically stated anyone in cosmetics that was put in the position of manager is a “joke“. I myself am a makeup artist and have worked in The Beauty Boutique when it first was introduced under a highly professional and intelligent manager who earned a University degree in business.
If you have the nerve to think you have more product knowledge than even the younger girls who work in the boutique, I hate to tell you but you can`t imagine the training those girls go through in a single week. Have some respect and patience for people and maybe you`ll receive it in return.
I understand you were promised something you did not receive but to help you reach reality, if that gift was so important to you there are ALWAYS event calenders posted at the cash register of every boutique providing dates for special upcoming events. You could have even asked for the date specifically since it is rare they`ll hold an event that hasn`t been planned for two months because bookings take time.
As for you taking your business to The Bay, I find the elderly women who work the counters there are absolutely stuck-up and haven`t received an up-to-date training from their companies since 1983.
Relax, it was just a gift with purchase. If they didn`t offer it I doubt it would have made you put down the item you were purchasing.