Home Depot Aurora, Ontario

By Lyn

I usually shop at Home Depot in Aurora Ontario, I don’t know what’s happened to the store of late as the service is appalling, some departments have no sales help at all, my husband and I went to buy new windows and doors(no cheap orders by far) on Saturday and there was no one available to help. We asked at the service desk and was told that management had changed all the hours to nearly nothing and there was no one scheduled at all that day. We asked a man in hardware for help but he was obviously on his own and couldn’t help as he was snowed under with other people waiting for him. I heard from other employees that so many staff have left because of the appalling manager. Well I called head office and was passed over to head office in Atlanta, they took my complaint but nothing came of it. So I guess I have to shop at Lowes. How a store can go from being the greatest to this is unbelievable. The staff were always so helpful and friendly and now I don’t know. Maybe a change of management is in order SOON.

5 Responses to “Home Depot Aurora, Ontario”

  1. 0

    Zay says...

    I agree the service is definately not what it used to be at this store. I now shop at Lowes and there service is excellent.

  2. 0

    Mary says...

    Hi! Sorry to hear about you experience at Home Depot. It is really sad that during this time when a lot of business are struggling to make ends meet there are big company’s that are not there for the customer and don’t even care to have there service when it is money going in their pockets. My husband sells Windows and Doors and also installs them. He has been in the industry for 14 yrs. If you are still looking for windows and doors you can get a free quote from him.

    Take care Mary

    My e-mail is silesh101@yahoo.ca

  3. 0

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  4. 0

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  5. 0

    Rob says...

    I install security systems….over 22 years…call me too.

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