By Bill

Only when I called the property management of the mall was I able to obtain a link to their web-site. I managed to contact the customer service on-line, requesting to contacted about this complaint.

They would like to know all the details time etc. Thing is, all three staff members looked amused that someone would actually return something or would take the time to check.

Everyone, watch what you buy and take to time to turn the disc over and check if it’s new. When you pay 30.00 dollars or more for a DVD it should be new.

HMV did not seem really interested about my side as so much wanted to know more details about the store, time date. I do not feel that my concerns were properly addressed because if they really cared, I think they would offer a customer service line to handle these types of situations. They also would have inquired as to the amount of trouble I went through and would have shown more concern. Even offering me a phone number to personally talk about this issue but not to be. At his point, I’m not going to tell them, I just will not shop there any longer.

Buyer beware that next disc or DVD you buy just might have been used as someones play copy or worse a defect.

By Bill

I recently exchanged a defective DVD, and when I got home and pulled off the sleeve, I could see right away the product had been opened. Upon further inspection, I could see prints all over the book inside and the disc was very well used. It had several scratches and scuffs and many minor dents on the playing surface and dusty. So in exchange for a defect i got an open copy . It had an outer cardboard sleeve on the set so I missed it.when I took it off the shelf.

When I returned it the staff member at HMV Southcentre Calgary, Alberta, became agumentative with me about it. He was adamant that they don’t sell used product. Now how can that be true when I am returnig used product that I took right off the shelf?

Fact is, they did give me another copy fine, but why treat your customers this way.? I felt that he really wanted an argument(must be the companies new way of going digitaly. but I told him I’m just here to get what is entitled, new product. This was a present I had to take back twice and it will be a very long time if ever, that my wife will go out of her way to buy me another DVD. Just seeing what I had to go through just to watch the movie “Avatar”.

HMV rating 2 out 0f 10I can not find anyone to contact about this treatment and will no longer shop there.

On-line retailers are really about great customer service. I’ have had great experiences with them. The best part, no snooty record sales clerks to deal with .

By Cheryl888

Recieved a “non brand name” xbox 360 controller as a gift a few weeks back. Tried it out, needless to say, its nowhere near the quality of a microsoft controller. We decided to take it back, and either exchange for a microsoft version, or just get in store credit (based on the fact that it was opened). This was 2 days after it was purchased. Took it in, and was told because there was an extended warrenty purchased, we would need to call them, and deal with the issues through them. …..Ok……so we called. After about an hour on the phone, we were told to take the remote back to HMV, as they should be accepting the return. By this point, my head was hurting. I called our local store (where we attempted to return the first one), and was told their policy was not to accept any returns. After a few more hours of run-around, I was told the best I could get would be an exchange on the controller, for one of the same brand!!!…..and that HMV would “eat” the cost of this issue

Where is room for an unsatisified customer? Sadly, HMV was not familiar with the brand they carried (I know…….), and could not give me any info to contact.

I wrote a email to customer service, and now I need to attempt to find a fax machine in order to fax a copy of the reciept (easier said than done). I will update as I go!!!!!

PS - All people I spoke with were VERY helpful as much as they could, and professional. Its sadly HMV that has the shoddy policies, and they endorce silly 3rd party extended warranty companies, and products they cannot stand behind. GRR!!!