By Diji
The following is an email I just sent to Swiss Chalet (the second one in about a month):
I had previously made a complaint about service in your store, and was sent 2 gift cards.
I checked the balances (because the letter you sent did not state the amount) and they each had $10 balance.
I used them this afternoon on an online order, the site said that they went through fine (except that one stated there was a balance of $8.97) and I was given a total balance owed of $10 even (I never used these cards, so no idea why it came up as under $10 balance). When the driver arrived, he said that NEITHER giftcard had been used, and I owed the FULL balance ($28.xx). He called the store and they put him on hold for over 20 minutes (he checked his phone time, at 19 minutes) called back, and I was put on hold again for 15 minutes or so, before they figured it out (I assume) and I just paid the remaining balance ($10, $8.xx and a tip for the driver).
This whole ordeal took OVER 45 minutes alone, just at my door!!!!! INEXCUSABLE.
I will be posting reviews about this abominable service.
It is utterly insane to compound one bad experience with an even worse one.
I called the delivery phone line to make this complaint, but I don’t think the girl had any idea what I was actually complaining about.
I did not want the driver blamed (which is what she said she was putting it under) and I believe this was in no way his fault.
It is either the giftcards they sent me, or their online ordering system..no idea, but this situation should have never occurred.
theresa connolly says...
I had a really bad food from them it wae burnt on one wing and cold on the rest. I called about what I had and they brushed it put under the rug never had it since. no call from any one.
Gazpache says...
I got really excited when we finally got a SC here in Winnipeg. The commercials always made it look so good. Wow.. what a disappointment. The food was just gross! My mom had the 1/4 chicken which had to have come from the smallest chicken in the world. You literally couldn’t find it on the plate once they threw all the french fries on. Service was good but the food was just blech. So disappointed!
Theresa says...
Hopefully they won’t blame the driver, but no doubt they will. Easy to fire one and hire another.
I never choose Swiss Chalet anymore after eating in a filthy one a few years back. It was one of the Newmarket restaurants. It was truly filthy and I have never forgotten. It is a shame really that one bad experience wrecks it for all the other locations, but it does.
nick says...
besides the pieces being so small has anyone elso noticed the large amounts of solid fat hanging on to the leg pieces ?
peho says...
It’s filthy alright! The east Indian owners don’t care about hygiene! The main purpose is to make a lot of money irregardless! very sad indeed!
Barb says...
I completely disagree with the posted notes of bad taste & little chickens…although, I’ve never been to the Swiss Chalet in Winnipeg…I always choose Swiss Chalet wherever I am, as the best value for money & have always been satisfied…I used to live in Newmarket & can’t figure out which one the “filthy” one was…I hope you complained directly to the restaurant…they are the ones directly responsible for the state of the cleanliness (or not!)