By Cookie
I went to the store at 1:20pm  this afternoon to purchase a stainless steel microwave oven. There was only one on the shelf so  I went to the head desk and asked if I could get some help over  in appliances.  She told me that the lady who works in appliances was gone to lunch and wouldn’t be back until 2o’clock. I was in a hurry and couldn’t wait that long. I asked her if there was anyone else in the store who could help me and she said no.  Needless to say I was flabbergasted!!!  Canadian Tire will not be getting my business again!!  In 2010 this is the service we are getting????
Coley says...
I hate shopping at Canadian Tire. In the past year me and my bf have spent a bit of money there, buying things for the house we just bought… same location and stuff. I don’t expect to be remembered, but everytime I’m in the store, I’m followed by security. I’m 24, and I have 2 facial piercings, therefore I’m suspicious!! OH NO, PEOPLE WITH PIERCINGS DON’T HAVE JOBS, WHAT WAS I THINKING!!!???
No one ever helps me, so I’m usually ringing buzzers or trying to find someone to help me.
In the summer I waited over 2 hours for someone to get a BBQ, meanwhile theres 3 employees just standing around in the next aisle, and a security guard peepin at me from behind a stand, as if I’m going to steel a BBQ for pete’s sake. That day we spent over 400$ at canadian tire, and followed out of the store??? How nice of them.
I’ve also had HORRIBLE service in the auto center. We went to buy a few pretty pricy parts that were out of stock, so the girl ordered us some, which was nice, or so we thought. We had to pre-pay for the items, over 300$, and what do you know? she orders us the wrong parts, and won’t let us return them because they were from a warehouse. That was the last I ever spend at canadian tire.
Zay says...
That is crazy. Why couldn’t a manager help you or someone from another department. These big box stores are not worth it sometimes.
J says...
That is ridiculous! They totally should have just sent someone from another department to help you out.
Hank says...
Canadian Tire is all about leaving the customer feeling worthless… even when it comes to charitable causes. Last spring I participated in a local walk for MS and after the walk my name was drawn as a winner of a $10 Canadian Tire gift card. Later that same day I tried using the gift card at a Canadian Tire gas bar and when I went to pay with the card I was informed that the card had not been activated. If I wanted the problem solved I had to go to the customer service department inside the store. So I did. It was confirmed that the card had not been activated, so I couldn’t use it and there was nothing they could do about it. End story…On my lucky day I only won a gift card LITERALLY!
David says...
You should contact Canadian Tire corporate office. I am always letting companies know how the service is, both positive and negative.
Cris says...
I have refused to purchase anything at Canadian Tire now for approximately 2 years.
on 2 separate occasions, in different stores, at the CUSTOMER SERVICE counter, I was given attitude by the clerk because i did not want to hand over my driver’s license so she could read my personal information and copy it on to the POS system.
the first time I was exchanging a defective $5. bulb with the original receipt in hand.
the second time i was returning a $99. light fixture purchased a few days earlier, again with the original receipt in hand.
where is my privacy when a clerk at a store is demanding to see my driver’s license? for a $5. bulb?
there is way more to the story, but that may turn into a novel.
The worst part - I contacted HO online hoping to at least have the opportunity to reason with someone at a higher level.
I understand now why the service is so POOR, HO doesn’t care to reply to customers.