by poppleton
Right before I was due with our second baby, my husband and I went to MWWH on one of their 20% off evenings to find some new dress pants for him. When we got home, we noticed that on the pair of pinstripe pants we bought there was a white faded line down the front of each leg. I returned to the store to exchange them, but they had none in stock. I was told that they would order some in, but a couple of weeks later, they still hadn’t arrived. I had to go back down to the store to try again, and this time the pants were delivered to my door. With the same stripe down the front 
I ended up emailing their head office since I didn’t want to head down to the store a third time (we had just had our baby a couple of days before), and received a call the very next morning from the district manager in my area. He apologized profusely, and said that he would be personally going to a couple of the stores in the city to find a pair of pants that were not discoloured. He showed up at our door a couple of hours later, again apologizing, and explained that they had a problem with that particular dye lot but he had managed to find one pair in great condition. He let me look over the pants, again apologized, and let me know that there was a gift card waiting at the store for the amount we had paid for the pants.
Although there were some mix-ups in the beginning, I am so impressed that the company went to such lengths to ensure that we ended up happy with our purchase. I have never before heard of a store manager personally delivering an item to someone’s house! They have definitely ensured that we will continue to be frequent customers at their location.
layniejoy says...
Sounds like a great experience! I’m interested to know what location this is.
Jackie says...
Wow, that is unbelievable!
poppleton says...
It was in Winnipeg at the Unicity (Portage Avenue) location!
Lola says...
Yeah. Good old-fashion customer service where the company & it’s staff and mangement actually cares.
Brooke says...
Wow I am very impressed. I live right near Unicity and was wanting to go with my dad to get him some new pants, so we will definitely be going there first!