By Jay
I purchased some cans of formula from save on foods back in may when they were $10 off, used my coupons for an additional $8 off the total ($12 a can) with no problems.
After opening the second can for my daughter, she became very ill, turns out one of the cans had expired.
I contacted the manager of the store who told me without a receipt there would be no refund, lucky for me I found the receipt. I went into customer service for my refund and the lady left to check the shelves for the formula and to check stock, she returned and said they didnt carry that kind, I showed her the receipt and she told me I bought it reduced to clear , I told her the other cans I purchased all had 2012 expiry dates and that this can made my daughter very ill, she didnt seem to care in the slightest and processed me refund, giving me $10 back in change. I was pretty embarrassed by her comments to me, and didnt think to check my refund at the time. Once i got back to my car, I realised she shorted me $2 on my return and although I understand the $8 in coupons I used arent cash, Im out of pocket that as well (I get that they cant return the coupon to me, or return that portion in cash) but this refund actually cost me (with the $2 she shorted me) -$10.
Im MOST upset that no one care a damn that this expired formula was on the shelf, the cashiers comments indicated to me that it was my fault I purchased it on clearance. Like I said bfore, this made me daughter VERY ill.
I wont be buying baby products there ever again, and I have sent a letter to head office to inform them.
The customer service I recieved was embarrassing, but I am most upset that they did not even bother to appologize for putting an expired product on the shelf.
I spoke to the company that sells the formula , and they informed me that its NOT ok for any store to attempt to sell formula thas near or has expired, she said its unacceptable and a rep will be visiting this store to ensure that the other cans arent past or close to expiry date.
Just a warning to parents, please check the expiry dates on ALL products- I feel so dumb for not having thought to look at the dates prior to this incident, and now triple check before a purchase and before I give my daughter anything- lesson learned the hard way for this first time mom
Amy says...
You shouldn’t have to feel dumb for not checking the expiry date in the first place! This is the stores responsibility. That’s what they pay their employees to do. I can’t believe the custoemr service woman would be rude to you when they clearly should no have put one on the shelf. If they had just missed it and accidentally sold it than thats different. But either way you deserve a apology from the store. I sure hope head office has something to say for that and I sure hope you never have to go though something like this again.
sooke bunny says...
Save on foods is bad for expired stuff. I bought pop there manyh times and its always expired. The last time I bought it there were expired again, I pulled 10 out of the fridge that were all expired.
Andrea says...
re: the pop - it’s not the stores responsiblity. It’s actually the pop manufacturer (ie Pepsi, Coke) Same with chips or anything like that. They have emloyees - usually those who deliver the goods who actually check the expiry dates as they are restocking or ordering.
rubbermaid automatic flush says...
I showed her the receipt and she told me I bought it reduced to clear , I You shouldn’t have to feel dumb for not checking the expiry date in the first place!
HFgf says...
If it is a reduced item it is obviously close to being expired, sometimes even expired that day or damaged, whenever I see reduced stickers I ALWAYS check the dates it’s common sense..