Dormez-Vous, don’t waste your money!‏

By Juniperjune

My husband and I bought pillows at Dormez-Vous on Jean Talon, St-Leonard, this past September. We got the memory foam pillows. My husband’s cost $150 and I got a $100 pillow. His pillow is fine, but mine was not. It goes flat and does not bounce back. I end up with a pancake. They exchanged it no problem. I did this 4 times! Now my neck and back are a mess, I go to an Osteopath each week, but after sleeping on this pillow, I am in pain all over again!

The 5th time I went to the store the clerk suggested I take a different pillow, as I was not about to fork over an additional $50 and get the pillow my husband got. Really, after 4 defective pillows I have to pay more??? I don’t think so. However, she did not tell me to make sure it was a good fit, as I could not return it. I got home, and it was way too high. Now she said to take this one as the other one went flat.

So, she promptly told me that she could not return it, company policy, and that she was not about to get fired over this. Yeah right, trying to make me feel guilty? Like they would fire her, not likely! So for a $100 pillow they will loose a customer. My last mattress I bought cost me $1500. Isn’t the pillow the cheapest item in the store? I called their customer service, and the lady I spoke to was such a PILL! She could not care less, she read from a script, was monotone, and offered no assistance or compensation. She could give a S**t. Apparently a manager is going to call me back. You think he will call?

So because I have 4 DEFECTIVE PILLOWS, their products are not of a good quality and standard, I am out of $100 plus taxes, and they could care less, I have to suffer. Now, over $100 pillow that is not worth anything I will bad mouth Dormez-Vous and blog about it and never ever spend another dime there and recommend to everyone I encounter to go to Costco to buy a $30 memory foam pillow and go to sears to buy their mattress. My baby’s mattress will come from Sears, not Dormez-Vous. So there goes more than $100 in someone else’s pocket. But then again, they don’t care.

6 Responses to “Dormez-Vous, don’t waste your money!‏”

  1. 0

    L says...

    I wasn’t aware that pillows could be defective…

  2. 0

    5 Different Pillows? says...

    Its amazing that you had 4 defective pillows? I was recently in a car accident and had a bad case of whiplash. I tried on 4 different neck braces before I left the doctors to make sure I had the most comfortable brace because I knew it was going to be something I would use everyday. I know its like comparing apples to oranges; but hey…the pricipal is still the same. Sweet dreams.

  3. 0

    D says...

    So… because you had 4 pillows that were defective (or so you claim…), you feel it’s your right to choose any other pillow without having to pay the difference even if it costs more?

    Got news for you… you were probably suggested the 150$ one your hubby chose and you cheaped out and went with something cheaper in price and in quality…

    … soooooo my new 500$ TV just broke after I just replaced it, that means you’re gunna give me that nice 2000$ one as compensation***

  4. 0

    Maria Eikner says...

    I do not remember very much how i got right here, but boy oh yeah boy I really did not need to hesitate and read a few of your articles, they are just fine works of publishing and very much great views on just about this hard subject. Rock and roll on my friend.

  5. 0

    Eldar says...

    Hah, so funny I was just about to buy a bed, visited dormez-vous website and you know what? From the very beginning I felt that there is really smth wrong whit that company! Look, the site itself is retarded-no prices listed, no store locator, no order making… they even can’t make their site well-what else should I expect from them?
    Whatever it is about choice we do-once I felt like not to go there-I would rather gonna look for smth else.
    BTW, my wife she doesn’t need no pillow-she prefer to use my bouncing belly instead)))

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