By Melody
I PURCHASED AN LG DISHWASHER BACK IN OCTOBER 2010 AND IT’S STILL UNDER WARRANTY (Good thing!!)
3 TIMES THIS DISHWASHER HAS LEAKED WHILE DOING IT’S CYCLE AND HAS DAMAGED MY KITCHEN FLOOR (LAMINATE AND WATER DO NOT MIX).
1st time we just thought it was due to the way we loaded it (Xmas time)
2nd Time my mom slipped thru it and almost hit her head on the counter (late Feb)
3rd time I called to your store
I CONTACT THE STORE AND GOT FORWARDED TO SERVICE.
THEY SEND SOMEONE OUTÂ this person can barely speak english!!. HE STATES THAT THERE IS NO SEAL IN THE DOOR WHICH IS WHY IT’S LEAKING. He has to order a part and it could be several days
I AGAIN CONTACT SERVICE TO FIND OUT HOW THEY PLAN TO REPAIR MY FLOOR and I get the response “send us in some pictures.”
3 DAYS LATERÂ I again contact service to check on my floor and the response is “oh I have not done anything about it yet.”
PART COMES IN and repair guy now says that he can’t install it until I get the dishwasher moved out.
I contact Beacon Hill (Calgary) store manager to get this dealt with.
She will look into
No they won’t fix my floor - **NOTE . This would not have been damaged if the dishwasher initially came with everything that it was suppose to (why did your installer not check this when they installed it!!)
She will send out another installer to pull the dishwasher out and then we can get the repair guy back here. Once he’s done, we will then have to call the installer back to put the dishwasher back in.
INSTALLER HAD A HELL OF A TIME GETTING THE DISHWASHER IN AND OUT DUE TO THE DAMAGE ON THE FLOOR.
This whole process took 3 weeks to get the dishwasher fixed.
HOWEVER MY FLOOR IS STILL DAMAGED AND REQUIRES FIXING.
THIS SEEMS TO BE A NORMAL BRICK ISSUE and just patch it.
They think they cover themselves with this “so called” warranty that we will put up with the “patch” job and too bad that you have damage - not our problem!!!
Joe says...
Your post isn’t very clear where you bought the dishwasher - I am guessing it was The Brick.
This sounds like the dishwasher itself was defective - maybe follow up with LG instead.
Good luck.
The Baglady says...
The Brick sucks. One time I tried buy this sofa set for the price they advertised. The sales person told me that the advertisement was a error and that I could not get it at the price advertised. In the ad the sofa set was the exact model and colour. I argued that if they advertise it as being on sale then they should sell it at that price. That’s why I never shop at the Brick. Too bad for them, they just lost one more customer. I hope that place goes bankrupt.
watcher says...
Who cares if the installer could barely speak english? He diagnosed part of the problem and got the part. Should he not be able to find employment because he has an accent?
It is very unfortunate, but maybe you insurance will pay for fixing your floor.
Ron Simmons says...
I agree with Watcher. No need to put down a person just because English is their second language.
Roche Runo says...
Sadly customers dont realize that wearable parts are not covered by warrentee. The ring around the the door is such a part. Most likely the ring wore out and broke off and wasnt noticed.
Sadly also since the ring is not covered neither is the damage that was caused by it breaking.
And repairmen wont unhook the dishwasher that has to be done by the departed that hooked it up. Namely the installation. All installers are trained plumbers. Not all repairmen are.
I am curious were you charged for the installar and the repairman?