By Diji
The following is an email I just sent to Swiss Chalet (the second one in about a month):
I had previously made a complaint about service in your store, and was sent 2 gift cards.
I checked the balances (because the letter you sent did not state the amount) and they each had $10 balance.
I used them this afternoon on an online order, the site said that they went through fine (except that one stated there was a balance of $8.97) and I was given a total balance owed of $10 even (I never used these cards, so no idea why it came up as under $10 balance). When the driver arrived, he said that NEITHER giftcard had been used, and I owed the FULL balance ($28.xx). He called the store and they put him on hold for over 20 minutes (he checked his phone time, at 19 minutes) called back, and I was put on hold again for 15 minutes or so, before they figured it out (I assume) and I just paid the remaining balance ($10, $8.xx and a tip for the driver).
This whole ordeal took OVER 45 minutes alone, just at my door!!!!! INEXCUSABLE.
I will be posting reviews about this abominable service.
It is utterly insane to compound one bad experience with an even worse one.
I called the delivery phone line to make this complaint, but I don’t think the girl had any idea what I was actually complaining about.
I did not want the driver blamed (which is what she said she was putting it under) and I believe this was in no way his fault.
It is either the giftcards they sent me, or their online ordering system..no idea, but this situation should have never occurred.
