Rexall Pharma Plus Richview Square (Store #0869) 250 Wincott Drive Customer Service Issue

I had purchased a Revlon lip butter at Pharma Plus and when I got home, I realized I did not like the colour I bought (bright orange) but I still was going to give the product a try and keep it to use during the summer months. I noticed that the seal on the lipstick looked like it was taken off and stuck back on so I opened the lipstick to find out that it was used, and not minimally, it was noticeably used. Went to the same Rexall to exchange the product, and this is where the problem started. I asked the woman whom I’m guessing was a manager to exchange the product for me and told her right away that it was used. She argued with me and said that the seal was on but I pointed out that the seal can come off easily and be put back on and told her to look through the top and you can clearly see that it is used. This is when she started to accuse me of using it. I was taken aback and kept telling her honestly it was not me, I had tested it in the store using the testers before I
  bought it (on my hand) so there is no reason for me to open a brand new lipstick to test it. She kept smirking and giving me suspicious looks and stating that I should have checked the product before I bought it. Really? Thats obvious here, but who checks every single product they buy especially when there is a seal on it? I was in a rush so I did not even think about it. She continued accusing me and making me feel like the suspect for about 10 minutes and kept saying that it wasn’t her, or her employees, so it obviously was me because they don’t put returns back on the shelf. At this point I am angry and frustrated that they are putting the blame on me because who really would return a product they used and point out that it was used? Finally she states that she will exchange the product this ONE last time but is keeping the receipt, and asked me very unkindly 3 times whether I was 100% happy with the product. I was very unhappy with their customer service and my family,
 grandparents and I, have all had many other unfriendly experiences here at this Rexall.. I advise people to steer away from this one.


2 Responses to “Rexall Pharma Plus Richview Square (Store #0869) 250 Wincott Drive Customer Service Issue”

  1. 0

    Joe says...

    Her reaction was not only rude, but also suspicious. Why did she deny that she/the staff weren’t the ones who used it? Unless you brought it up, it is a strange thing to mention to the customer.
    Also - she should not have confiscated your receipt. From my experience in retail, this is an opportunity for fraud. She could have easily written “FINAL SALE” across it instead.

    I would call their head office and let them know. Even if this was totally legitimate, she was still rude.

  2. 0

    Rosina says...

    Rexall loves to keep customers happy there is a money back garantee on cosmetices etc , i personally have no problem exchaning or refunding a product plus the iten gets returned to the rep anyway - this manager should not be working at this position

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