By thatgengirl
My Brother all-in-one centre ran out of toner, and I wasn’t about to pay full retail for a new cartridge. After doing a Google search for the cartridge number, the company Excel Toner came up. I really liked their prices, so I did another Google search for reviews of the website. All were positive and I decided to give it a try.
I ordered on a Wednesday and the product was delivered on a Friday. Unfortunately, I’m a dummy and I ordered the wrong darn thing.
Pleased with the experience, I made a second order that Sunday, and the item was delivered today (Friday.)
As far as I’m concerned, that’s top-notch service.
Shipping is only $7.95, regardless of item, weight or quantity, and the prices are around 60% off retail. (Note: You are ordering compatible items, not the official brand name products.)
Pat says...
Unfortunately I was not so lucky. Exceltoner provided faulty products. I ordered a complete set of toners for over $260 and spent over 2 months returning the product as the print quality was not acceptable - shadows, wrong colours.
Then the red cartridge began leaking all over the belt of my printer. While 3 of the cartridges were still half full the red was almost empty. The answer I got was “the cartridge leaked because it was almost empty.” I tried to tell them thatg it was empty because it was leaking heavily. They had no solution, refused to replace the red faulty cartridge and simply said - “It’s your problem.”
I do not recommend dealing with this company.
Ray Tracy says...
Second that. They shipped the wrong product, then dinged me a restocking fee to take it back. Excel Toner Sucks!
Eric says...
Excel Toner is THE worst company I have ever dealt with. I ordered 4 toners for my colour laser and when I got them, 2 out of the 4 were defective. I contacted them and they would send two replacements. I got one. My printer is still down after 1 1/2 weeks and I can’t get any response out of them. STAY away from this outfit.
Cherit says...
I ordered 4 toners for my color laser. They leaked, didn’t print the right color, left shadows and streaks. DO NOT BUY FROM THIS COMPANY!
Jeff says...
The product is garbage. Have you ever heard of disappearing toner? Neither had I, until I ordered Samsung knockoff toner from these guys. When I print a page out, it is much lighter than it should be, regardless of how I adjust the settings. After the paper gets folded a few times and carried around for a while, the toner starts to simply disappear. As a result, this is the MOST EXPENSIVE TONER I’VE EVER BOUGHT; it is useless, and so needs to be replaced.
Total garbage.
I will never buy from this company again.