By T
I want to add to the list of poor customer service from Sears.
Three years ago I needed new appliances for a new house. I had previously purchased appliances from Sears, so I had no problem going to them. I purchased a fridge and stove, that both arrived when they were supposed to. Shortly after a gas man was paid to hook up my stove we turned on the oven, there was a puff of smoke, then nothing. I spent three weeks calling Sears every day before I got a serviceman to come to the house. They only reason I got a service man was because I finally got in touch with the original salesman.
The serviceman informed us that our stove was not new, that it had been re-furbished for a problem with the control panel, and now this was the problem. A burned out control panel.
It took another 3 weeks to get a new stove. Sears gave me a $100 gift card to make up for 6 weeks of no oven. On a side note: a year later I went to use the card and found it had expired. I will admit that they did replace the card when I called to complain.
It has now been three years, and guess what happened last month? My control panel on my new stove burned out. It cost me $500 to repair it, as it was no longer under warranty. I had it serviced independently, then contacted Sears and Kenmore to see if there was some sort of problem with this particular oven. I got zero response from Sears.
jona says...
In the last paragraph of your complaint you mention that its now been three years and the control panel on your NEW stove burned out. Sorry but you don’t have a new stove, its a 3 year old stove. It’s out of warranty and what exactly do you expect Sears and Kenmore to do? Give you a new stove and another $100 gift card because a three year old stove broke?
Sorry about your luck but Sears response is correct.
dawn says...
All I will add is you first find out how much to fix with price of new stoves so low why would you fix just buy a new one
Roche Runo says...
If you bought your stove at Clearance center then it is thoruoughy possible you purchased as stove that been refurished. I beleve the control panels are concidered a wearable part and would not have been covered by warrentee. Might be wrong on this.
Just so you know the average life span of an appliance is less then 10 years. Even the manufactures wont cover more than year.
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