By Moe Anderson
Don’t EVER buy anything online from this company! I ordered pillows totaling $30 + $10 delivery charge. They arrived wrapped up in a thin plastic (no box) and looked like someone had been using it for soccer practice. It was dirty and ripped up.
I refused delivery and sent back with the Purolator man. I get a nasty phone call from JYSK saying I am responsible for both the delivery charges there and back as they don’t see problem with the order. No offer to send back a good replacement…just rude accusations. I told her even the Purulator man said I should definitely send it back as he’s never seen such a poor job of packaging. She said “Well I’m going to have to call Purolator and report him!!” She was out for a fight with me and really pissed off.
Fine… whatever…. I vow never to shop there again…then I look at my VISA bill and they charged me delivery fees 3x! So basically I’m paying $30 delivery charges for something I never even got! Very unprofessional…very poor customer service.
Kate says...
Why dont you call your credit card company and report them? you never had agreed to triple delivery charges….you dont have a receipt…Just explain the situation….
Good luck!
Rita says...
Definitely report it to your visa company, you should be able to get your money back, don’t let them get away with this type of behaviour.
Steph says...
I work retail, and the mall I work at has a JYSK…so take this as a person who hears from her customers, and their employees, about their product.
They make their employees where a full suit and sometimes a mask when opening their deliveries! CRAZY!!!
They are terrible all around. I could go on and on, but hey what’s the point. How many times I tell ppl it does not matter if it’s a good deal, wait and get it somewhere else. If they have it, someone else does. I don’t push my product when I say this (not going to now either). I always look for the most bang for my buck, and quality is right up there with that. I expect my customers and my friends/family to do the same.
Just avoid JYSK. That’s my opinion.
Gajendra says...
Changes are expedient, not strategic. Managers often restructure by removing the weakest or newest people, without regard to business needs. The unit does what it has always done but with fewer people. The opportunity for change is lost.
Solution: Identify a team and process to reexamine mission and priorities, to redirect activities toward more productive future uses.
team rocket says...
Does anybody know what delivery company jysk is working with?
James says...
I won’t shop at the JYSK retail stores any longer. I shopped there once and they insisted on seeing my photo ID because I chose to pay using a credit card. They were doing this to everyone. Not only is that a breach of their merchant agreements with VISA, MC, and AMEX, but it’s also a potential hotbed for identification theft, since they can see your date of birth and address on your driver’s license.
They lost a customer that day.
Billy says...
James, many retailers ask for photo ID when paying by credit card. It’s there to ensure that YOU are the actual holder of the credit card. Do you honestly think that some cashier making minimum wage is scribbling down your information after you leave?
I really hope that one day your credit card gets stolen, and then maxed out. Then you’ll undrrstand why retailers ask for photo ID
James says...
Just in case you don’t believe me (morons generally don’t believe anything except what’s in their small minds), go here for MasterCard Canada’s rules:
http://www.mastercard.com/ca/wce/PDF/24228_MERC-Entire_Manual.pdf
You’ll find this on page 48:
9.11.2 Cardholder Identification
A merchant must not refuse to complete a MasterCard card transaction solely
because a cardholder who has complied with the conditions for presentment
of a card at the POI refuses to provide additional identification information, except as specifically permitted or required by the Standards. A merchant may require additional identification from the cardholder if the information is required to complete the transaction, such as for shipping purposes.
Babalue Sanchez says...
James, what’s it like going through life being a paranoid little bitch?
OH NOES~~! THEY WANT TO SEE MY IDENTIFICATION SO THEY CAN GET MY ADDRESS AND SNEAK IN AT NIGHT AND RAPE ME.
I’m sure you keep on top of your accounts, it’s not hard to keep on top of A BIG FAT NOTHING.
Get stuffed.
Devinder S. says...
I must comment here. James is not paranoid at all, so far as I can see. Babaloo is too naive on the other hand (not to mention a bit of a blowhard who makes assumptions about everyone).
James says...
Yeah, Dave, it’s very extreme to to protect personal information. What was I thinking?
James says...
Oh, and by the way, my wife is pretty lucky (as am I, since she’s a marvellous woman). I handle the finances in the family and have amassed something worth bragging about, due to my probity and competence. So you sit in front of the plasma TV, in your house, with the used car in the driveway (none of which are paid off, no doubt) and have a little chuckle over that while I sit here debt-free.
Devinder S. says...
No, Dave, I am not the person you mentioned. But what if I was? Would you have something you think is witty to say?
Dave says...
Hi Devinder, no need to get uptight, Devinder Shory is an MP from Calgary who I refuse to vote for. My question was serious one but it’s nice to know you jump to assumptions –something you accused someone else or doing earlier.
James, I’m not really sure what to say, it’s clear you think you’re right and from the other posts of yours that I have read it’s clear there is no point in arguing with you as you’ll only call me a name.
I should point out a few things though, just so we are clear. I am debt-free because I don’t spend money that I don’t have, I pay my credit card bill off, in full, every month. I don’t own a plasma TV, it’s just a small 32″ regular TV, I don’t even have HD! and I don’t own a car because I care about our environment and would rather walk or take public transit.
Also I have to point out your statement of “Go ahead and give away your info. I’ll stand back and laugh when someone makes copies of your cards and ruins your identity.” is so ignorant it’s hilarious, if you don’t know why I’m not going to tell you, maybe your wife can explain it.
Speaking of your wife she sounds like the perfect doormat for you.. of course it’s also possibly she is cheating on you and planning to divorce you and take half of your worth..and you’re so busy making sure no one steals your information that you don’t even notice..although I pray this isn’t the case though because you seem to be the type of nutjob who would go on a homicidal rampage…. and I’d be across the street laughing..
Don’t bother replying James, I’m done with you…
Class Dismissed.
James says...
I KNEW IT WAS TOO GOOD TO BE TRUE, DAMN YOU WOMAN!
YOU CAN HAVE EVERYTHING, JUST LEAVE ME MY TRUSTY PAPER SHREDDER, ITS THE ONLY THING THAT I TRULY LOVE IN THIS LIFE!!!
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!
MODERATOR says...
Take your little flame war somewhere else.
Only Warning.
Lets get back on topic!
James says...
I didn’t read your post, but I see you’re back. Just can’t resist being a dick, eh?
Dave2 says...
James
It seems everyone missed the point in your immature tirade. In the copy you posted about credit card identification, did you not read where it opens stating “a sale cannot be refused because of id”? It doesn’t say it breaches MC/VISA/AMEX regulations as you said earlier. If you refuse, then refuse. If they were not in the right to ask for Id then why does AMEX put pictures on the back of cards? Don’t answer for you will just sound more lame than you already do!
Sally888 says...
James, I think its a good thing if they ask for id.
Jenn says...
Oh and I’m baffled by Dave2’s “logic”. He says “a sale cannot be refused because of id”, but then turns around and says this doesn’t mean it contravenes any rules. Well if it’s in the Mastercard merchant agreement and it says a merchant CANNOT refuse a sale due to ID issues, then it sure looks like a rule to me. By the way, I have an Amex card (in fact a renewal card just arrived recently) and there are no pictures on it, nor is there any way to get a picture added to it. Try again, genius.
Jenn says...
I’ll copy from James’s post for you to read REALLY SLOWLY, Dave2.
9.11.2 Cardholder Identification
A merchant must not refuse to complete a MasterCard card transaction solely
because a cardholder who has complied with the conditions for presentment
of a card at the POI refuses to provide additional identification information, except as specifically permitted or required by the Standards. A merchant may require additional identification from the cardholder if the information is required to complete the transaction, such as for shipping purposes.
Got it this time? I doubt it, since people like you remind me of the people of old who insisted the world was flat, despite any evidence to the contrary.
Jean says...
I have to agree with Billy! Working in the hospitality industry, we request id for all guests, whether they are paying for their room by cash, debit or credit card. All we look for is to make sure the picture is the same person standing infront of us and the name on the id matches the name on the credit card. Sure showing your id may be a little inconvenient but ask my Father what’s more inconvenient - showing your id or dealing with the Police and filling out report after report because someone stole your credit card number and the numourous merchants that the guy went to never questionned the person (and this was a credit card number written down on paper - my Dad still had his card). Yeah sure there are a few bad apples but if you really think we are going to copy down your personal information then maybe you should pay by cash or debit only.
Jenn says...
It’s funny that I’ve had credit cards for over 20 years, Jean, and never show ID for any purchases AND never had to fill out a police report! A cashier doesn’t need my photo ID. Period.
ProfessorCredit says...
Jenn, your statement is completely ignorant as is the above poster bitching that they had the audacity to ask for ID with a credit card.
Most credit card fraud takes place because they retailer DOESN’T ask for ID and will swipe any piece of plastic they are handed.
Jenn, you dont care about someone not asking for ID because you are using your OWN cards. What asking for ID does is protect YOUR card if someone else is using a fabricated card with your number on it. THIS IS FOR YOUR PROTECTION!
Cashier DOES need to validate your identity before taking the card and this is typically done by comparing signatures and name on the card. Not the most foolproof method, however this is pretty much all they do. They DO have the right to refuse service if you don’t show ID. They have the right to refuse you service for any reason they want. A store is private property. Its a courtesy that they open their doors to you in the first place. Refusing to show ID is instantly a red flag for credit card fraud. I would refuse anyone in my store who resisted so ignorantly.
This is utter paranoia to assume that someone is going to take your birthdate and address as well as your credit card number for the intent of fraud. I guarantee a quick glance to verify the name on the card matches the ID, and the ID is the person in front of them is all they observe. You try retaining all the information required to commit identity theft from a brief glance.
They are not trying to hurt. They are trying to help. I bet you would be more than thankful if you got a call from the police or your Credit Card institution saying your number was compromised but they didnt get away with it as it was caught by a retailer.
If this kind of courtesy costs them a customer, I would say they don’t need that kind of customer. Go stick your head in the sand somewhere else.
T.Q.Ireland says...
@Dave, James, Jenn, and any other idiot who flooded this post with ridiculous comments in what is a very petty argument:
As a new JYSK customer, I came on here to find REVIEWS on the quality of their service and products. I have not yet made my purchases, because JYSK is a store I have never heard of, and thought it wise to look into their customer ratings.
However, I sign on here, and find nothing more than a bunch of “grown ups” who claim to be debt-free, and well off…(which is laughable, considering that any hard working, “well off” man or woman would hardly take the time to involve themselves in an argument so stupid with someone they don’t even know…) arguing and name calling?
If it is my mistake, and you all are as well off as you claim to be, well then its clear to me why society is the way it is. Our wealthy population spends more time being ignorant and sticking their noses where they don’t belong, and pointing fingers at everyone but yourself and less time doing your part in the community. And you wonder why us “lower-class” people think you’re all idiots?
I’m not claiming to be rich, I’m far from it. I’m working class, making just above minimum wage…can’t even AFFORD a credit card, (so I pay for my purchases in CASH, that way I have no hassles, not to mention I am never in debt, and people tend to treat me a lot nicer than they appear to treat you “rich” folk) and I have morals. I don’t lie, cheat or steal, like you “rich” folk seem to do and get away with every day. Model citizens you are.
Anyway, its a shame I couldn’t find out what I initially came on here to find out. Is JYSK a good store? There aren’t enough comments on here pertaining to my question for me to find out.
Howard says...
Man you fools have too much time on your hands. Give the card do not give the card do whatever you want you are wasting more time on here.
shannon says...
you know as former person that has worked in retail, when it comes to asking a customer for id, the only reson someone should be asking for id is when your card is not signed. it does state on the back of all credit cards that if your card is not signed on the back, it is not valid to use. and a company can refuse to take your card for that reason.