By Elizabeth Chase

I purchased prescription glasses from Lenscrafters Calgary Alberta at the Chinook Centre in 2009 and need my lenses prescription upgraded this year 2011.I returned to that location. The Manager told me my glasses were a one time purchase at $650. and could not be upgraded.She apologized that the sales person did not warn me that this would be a one time purchase.What!!!!!!! Who the hell buys perscription glasses that can not be upgraded.She offered me a second pair of frames at half price but I do not want to buy a second pair of frames.I went to several other stores who offered to change the lenses, no problem. Never going back to Lenscrafters and I will warn anyone I know about the conditions of purchase there as well as the Better Business Bereau.