By 2hrswasted

I just spent 2 hours on the phone with HP.
My third refurbished netbook. They Don’t check to see if they work before they send them out!!
My latest one came with dead pixels and after a month it out of the blue fragmented and said I need to insert XP disk and put Repair.

It never came with a repair disk nor is there a CD drive.

I talked to technical support who said they would send me a cd for free but if I wanted to send it back there would be a $18 fee. He then sent me to his manager, who agreed. Then they sent me to US account management who sent me to Canada management and the guy WAS THE RUDEST MAN I HAVE EVER TALKED TO.

He had attitude from the beginning and said he would have to charge to send me to CD. I told him that the past 3 people said I didn’t and for him to check my case file. He said that even if they did say so.. It was a mistake and too bad.

I asked him if I could talk to his manager. He told me they wouldn’t come to the phone and he was as important as it gets. He wouldn’t even tell me his name at first, and was playing games.

I read to him from my warranty and support guide: “HP will pay all shipping and part costs”
He told me a CD was not a part.
I am very polite and well tempered, I asked him nicely to read the file and ask any of the 3 people I talked to, he refused.

His name is Philip Bunscumbe. (only told me after 10 minutes of head games..) ext 98

I WILL NEVER BUY ANOTHER HP PRODUCT AGAIN.
2 hours of my life, switching to 5 people.. some of which only deal with US costumers, and a jerk with a cops attitude hangs up on me.

By 2jk19

I am a university student - I am in the field of education and my program in teachers college requires a laptop for software, lectures, etc.

ANYWAYS being a student, I can’t afford a lot so I did my best to find a good laptop. I ended up going with HP. I bought it brand new from Best Buy for just over $1200. I loved the laptop and it got things done. To date, I have had it for 2 years and 2 months. I purchased extended warranty through best buy (2 years) so at this point, it is no longer covered. What do you know? I start experiencing problems! The wireless internet (WLAN) stopped working - so I cannot use the internet on my laptop wirelessly which defeats its purpose to me as a university student! I tried bringing it to places to get fixed - spent just over $100 and I began getting frustrated. I decided to check the HP website for any suggestions. I see that my laptop model has been recalled for the exact symptom that I was experiencing. When I bought the laptop, I registered it online with HP, SO they have access to my address as well as my email. Did I receive any contact from them letting me know that my laptop has been recalled?? NO! But being such a big company that they are, I assumed that they would honour my request to fix the problem, afterall, it is a RECALL! Well, to my surprise, this was not the case at all. I spoke with 3 people at HP customer service (2 managers and one rep.). Only 1 person was friendly! ANYWAYS, they refused to fix my laptop because it was 2 months over the warranty but my argument was that it was a recall and I was never notified and a recall is a recall! Things on recall need to be fixed or replaced, regardless of when the consumer purchased it. Instead they told me that I would have to pay $399 plus taxes to have it fixed!! WOW! I just spent $1200 just over 2 years ago and now they want over $400 for a problem that they are aware of!! I could buy a new laptop for $400!! They were not helpful at all. I felt so helpless and I could not afford that service fee, especially after I already spent $100 getting it looked at, only to discover it was recalled! AHHH! So I either scrap it and be left without a laptop or pay their ridicious price! I decided to file a complaint with my local BBB (Better Business Bureau) - but HP rebuttled and refused to fix it

I am not left without a laptop because I cannot afford a new one. My marks are suffering as a result and it makes things really difficult to get done - my program is technology based!! Thanks a lot HP!

**I have had many HP products before (a desktop computer and printers) and never had any problems.

**It is not the products that I am complaining about here - I know lots of well known companies have recalls on products, it is the customer service that is a huge concern for me!

Buyer beware!