By Mil

We purchased a gift card at Danier in Kingston, ON, which needed to be returned since it was not needed. The manager, Lisa, informed that she cannot return a gift card “because it was probably issued due to a return”. I had the purchase receipt in my hand. I asked her to cancel the gift card and return my money. She made several phone calls to no avail. She finally called Danier’s Customer Service number, who enforced to policy to not return the gift card. However, I talked to the customer service rep and told her that I would enforce my credit card company to return the funds and that there was no “no gift card returns policy” as per Danier’s receipt. She finally relented. I have purchase several thousand $$$ worth of items at Danier - no more. No thanks.