Rymal Rd. McDonalds in Hamilton Has Good PR‏

By Bev

I was driving through the drive through the other day and ordered 2 medium coffees. The girl handed me the coffees on a tray and one was not secured in the cardboard tray it came tumbling out pouring all over me and my car interior. I had to ask for a replacement coffee as this apparently did not occur to her. I decided to follow up with management when I got home and to my relief I met a very professional store manager. She showed genuine concern with my health first and foremost ensuring no injury was incurred. Then she reviewed the product to see if there was a fault in the product and finally she reimbursed me to have my car interior professionally cleaned. I appreciated the PR and the thoroughness of the follow up to hopefully prevent repeat incidences. Nicely done.

1 Response to “Rymal Rd. McDonalds in Hamilton Has Good PR‏”

  1. 0

    Eric says...

    and no struggle, either, nice!

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