Comments on: Tridel (Condo Builders) Ripped us off

By: I HATE TRIDEL

I HATE TRIDEL — Thu, 24 May 2012 01:50:25 +0000

If you have a beef with Tridel hit them where it matters the most. They desperately don’t want their customer care reputation tarnished.

Take every single opportunity to voice your opinion.

Say it loud and clear …TRIDEL SUCKS!!!! Tridel’s customer care is terrible.

If anyone can direct me to any site, blog, etc. where I can continue to voice my opinion, please post so that all can contribute.

By: Elaine

Elaine — Fri, 27 Apr 2012 16:58:42 +0000

I too am now having problems with Tridel.

I have an heating issue whereby I am being charged for heating that I have never used. Tridel advised me to contact my hydro service provider first to make sure it was not their metering system that was flawed. After it was established that this was not the case and it was up to Tridel to investigate, lets just say it has been a nightmare.

I’ve had handyman after handyman come to my condo unit to look at the heating system and they tell me very little (of course Tridel doesn’t allow them to talk to customers- they just report back to them). From January to what will soon be May now Tridel has done VERY little to help me resolve this matter.

Every month on an average I pay $16 for a heating system I have never turned “ON” and Tridel has caused me to incur $40 in technician fees from my hydro company for sending out a technician to inspect the meters (which NOW tridel is saying is not their fault - I agreed to have a technician come around!)

SO far my total out of pocket expenses amount to $107. Tridel, I suspect, knows what is wrong but is trying to cut corners to fix this matter. Possible because it is a BIG job. The installation of the heating system must be flawed or the balancing of it.

WHATEVER YOU DO STEER CLEAR OF TRIDEL! THEIR CUSTOMER SERVICE IS POOR AND SUBSTANDARD AND I CAN ONLY IMAGINE WHAT THEY HAD TO DO TO FABRICATE SUCH ACCOLADES. To top it off the workmanship and construction was so dodgy and careless as well:
Pistachio under my carpets (really!)
Phantom heating charges

By: Mary

Mary — Fri, 05 Aug 2011 15:45:01 +0000

I have purchased and owned my unit for over 12 years from Tridel.

Wilson Poon, RCM is property manager with Del Property Management Inc. They are a part of Tridel.

I have filed a number of complaints against Mr. Poon and other employees at Del Property Management and Del Realty Inc. for sexually harassment and sex discrimination, humiliation, harassment, second hand smoke, denying entry, fabricating stories about me, and negligence. Tridel did not want to be named as a respondent.

I would like to inform you that Mr. Poon has stated over and over again that Tridel, Del Property Management, and Del Realty Inc. will never offer mediation under the Condo Act.

Is it true that you don’t want to resolve these issues?

I would like to resolve the above issues through the Condo Act.

By: Mary

Mary — Fri, 05 Aug 2011 15:44:09 +0000

I have purchased and owned my unit for over 12 years from Tridel.

Wilson Poon, RCM is property manager with Del Property Management Inc. They are a part of Tridel.

I would like to inform you that Mr. Poon has stated over and over again that Tridel, Del Property Management, and Del Realty Inc. will never offer mediation under the Condo Act.

Is it true that you don’t want to resolve these issues?

I would like to resolve the above issues through the Condo Act.

By: Boris

Boris — Mon, 01 Aug 2011 19:47:53 +0000

Friend of mine bought a new condo for investment purpose. Tridel sales rep told them they could rent it out anytime during occupancy period. Now they are told that they must go through Tridel’s company, Del condo rental, to rent their unit and must pay 6% fee on top of 1 month rent as commission….they are not allow to rent the unit themselves or by their agent. This is not the first time I hear Tridel lie to purchasers to get their sales. They will tell you anything to get you sign the dotted line. There is this woman name Chilly that has a bad attitude and extremely rude to customers. I don’t know how Tridel get their awards….maybe they nominate themselves.

By: MK

MK — Mon, 14 Mar 2011 22:40:23 +0000

Tridel,or ANY builder needs to have true over sight. Having any builder,or family member’s organization sit on Tarion’s board is disturbing.There can be “interference” when a warranty’s in question given Tarion’s role.

For industry experience on the board, having a contractor who builds for the large builders could be useful.To avoid conflict of interest,a contractor,or board member shouldn’t be involved in a warranty claim if they’re associated with the builder in question.

Just like real estate lawyers,if a builder’s a client,they don’t take the consumer’s case.

Tarion warranty forms,they need to be more inclusive of all things applicable for a home owner to properly submit their issues.

Condominium management,the builder shouldn’t be allowed to use their subsidiary,or a partner to manage their property.

Consumers need accountability,and transparency regardless of how much they spend on their home.

http://www.sse.gov.on.ca/mcs/en/Pages/New_Home_Role_of_Tarion_Board.aspx

By: Savvy

Savvy — Wed, 10 Nov 2010 17:13:12 +0000

The biggest issue……..Homeowner’s that DON”T READ ANY PAPERWORK AT ALL! I’ve been in the Condo industry for over 8 years and that’s my biggest complaint….knowledge is power….and almost ALL NEW BUYERS don’t even read thier warranty, therefore putting themselves at an instant disadvantage!
This results in inaccurate expectations from new buyers, resulting in them bad mouthing the builder for no valid reason, and then they have no idea what is and isn’t eligible to go on the Tarion Warranty Forms.
And this is after providing reams of information on how to do everything, but current condo buyers think they’ve purchased not only a condo, but a lifetime “baby-sitter” to look after them since they know nothing about what they’ve spent tons of money on.

By: Linda

Linda — Mon, 14 Jun 2010 16:07:24 +0000

By and large I too received poor service from Tridel as a single woman. I sold my unit after a year and the new buyer took over the unit and was stuck with all the defects and unfinished things.

By: Ashley

Ashley — Thu, 01 Apr 2010 15:27:48 +0000

The biggest single issue with new home builders is the lack of communication throughout the buying process. The mentality that location is all that matters, everything else is secondary has to change. When you’re buying a condo/home, ask them what you will get when you take possession. If it is anything less than a complete listing of everything in your new condo, with all the manufacturer documentation, that is a red flag. Demand it, it is your right as a home owner to have this information. A friend of mine bought a Cresford condo and he got an online database with his home owner manual, it had EVERYTHING. The more noise that we make as buyers, the faster these guys will get their acts together..

By: Thomas

Thomas — Sat, 06 Mar 2010 20:32:28 +0000

I’m pretty impressed that someone from Tridel actually found this post and sent such a well-phrased reply. I certainly don’t regret buying from Tridel. Their warranty goes above-and beyond Tarion, and often above my own expectations as well. The customer service and experience is top-notch, and their years of experience shows in the attention to details and smoothness of the whole process. I would not hesitate to recommend Tridel.

By: Jen

Jen — Mon, 03 Aug 2009 10:18:45 +0000

The Tridel Group of Companies as in the Del Zotto’s (Elvio, Angelo, Leo) family and their lawyer Herb Noble has been caught not paying their taxes and under reporting with companies set up in the Cayman Islands. The CCRA set up shop in their offices and went through their books for many years. They even tried to judicial review this in the Federal Court of Appeals and lost.

By: abfab

abfab — Wed, 29 Jul 2009 18:06:33 +0000

Tarion is a joke. I know too many new condo buyers who found out after moving in that the warranty is useless and have had to fight for months to get shotty workmanship repaired. Basically they refer you back to builder who stalls on repairs in hopes you’ll give up, which most people do, or that the warranty expires.

Its incredible how little consumer protection there is (MarketPlace did an excellent episode on this). If you buy a condo you must get a lawyer familiar with condo contracts to review it before signing. I am shocked that anyone would sign a $300,000 without having it reviewed first. If a salesperson tries to convince you otherwise walk away.

By: Flint

Flint — Tue, 28 Jul 2009 21:19:17 +0000

No surprise on the Tarion being not helpful, look at their Board of Directors and you’ll see their Chair is one of the DelZottos (hence Tridel).

http://www.tarion.com/HOME/About+Tarion/Board+Of+Directors/

Talk about conflict of interest. I’ve had similar issues with another builder and learned the hard way that pretty much all builders set up shell companies to sell homes so even if there’s legal ramifications that their brand is unscathed — check your purchase agreement if you don’t believe me. I bet it’s not with Tridel but some other company.

By: Danielle Feidler

Danielle Feidler — Tue, 07 Jul 2009 20:21:48 +0000

Dear Anne: I am the Vice President of Customer Care at Tridel and I would like to offer my direct assistance. Your posting came to our attention and after a search of all of our communities we have no record of the transaction you describe nor does the chain of events make sense to us in terms of how we or our industry conducts business. Specifically, our industry uniquely allows for a full 10 days from the signing of the contract to review your agreement with your lawyer. In that time any customer can cancel the agreement unilaterally with no penalties or concerns. We actively encourage all purchasers to seek the services of a real estate lawyer. We make lists of lawyers experienced in closing condominium sales on the Tridel website (http://www.tridel.com/condo/lawyer.php), in PDF and My Tridel Home, our exclusive customer website. Your contract also includes detailed schedules on what is included that is signed by both parties.

Additionally, while we sometimes sell homes that are brought to a partial level of completeness, it is very rare and is generally done specifically at the customers request to accommodate special needs and/or high levels of anticipated customization. This kind of sale, when it does occur, is fully detailed in a special addendum to the agreement and again is signed by both parties with a full 10 days to reconsider, modify or cancel with no repercussions. As with all Tridel homes the finishing superintendent and customer care review our homes for completion prior to and during the Homeowner Orientation by the customer so there is ample time to ensure our homes are delivered according to our customer’s agreements.

The few suites we have sold in this condition do not match the information provided in your posting so we are unable to take any action to assist you. We have very strong beliefs relative to customer service which means keeping our commitments and doing the right thing. We would welcome the opportunity to review your concerns and you can reach me directly by contacting the Tridel Call Centre at 416.661.9290.