Comments on: Today I had to Fight with Telus and Won!

By: Diddy

Diddy — Thu, 25 Feb 2010 00:32:01 +0000

I should note that once the employee is on the line stop cursing LOL it will get you nowhere LOL

By: Diddy

Diddy — Thu, 25 Feb 2010 00:30:49 +0000

good job! when dealing with phone companies you should always ask for a supervisor it is your LEGAL right if they refuse to give you a supervisor they are breaking the law. When you are connected with said supervisor you will usually get your way as they don’t like listening to customers as this rarely happens so they will give you what you want just to get you off the line. On another note this is cute, I have been told that when you are on hold if you curse into the phone it is recorded and you are bumped up on the waiting list to resolve the problem before you explode, try it LOL

By: Jennifer

Jennifer — Mon, 24 Aug 2009 22:47:42 +0000

Good to hear someone else is standing up to them. I fought them for 1.5 years about a modem they never sent me, but wanted to charge me for. Sent me to collections for $300 and then ended up owing me $25!

By: Dave Thomas

Dave Thomas — Fri, 19 Jun 2009 18:03:32 +0000

That’s because the people your speaking with just want to get rid of you and ‘forget’ to enter notes on to your file. Telus is great for this, I wouldn’t trust anything they say until it’s in writing, next time ask them to fax you a copy of the offer/print out of your screen notes and see what kind of a response you get.

By: websphereguy

websphereguy — Wed, 17 Jun 2009 00:04:49 +0000

What a story. Thanks for sharing. Make me more aware of what Telus is up to and also my Telus bill.