Comments on: Tim Hortons in Kentville and New Minas: Wrong Orders

By: hgh

hgh — Mon, 24 Dec 2012 01:54:51 +0000

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By: Carrie

Carrie — Sun, 09 Oct 2011 14:15:01 +0000

I’ve been to MANY Tim’s restaurants while driving back and forth between Halifax and Toronto and have rarely had a problem. You can depend on them for consistent quality in both their food and service. Only issue I’ve had is coffee that’s had too much cream added…not all Tim’s have the mechanical Sureshot dispensers but they should.

p.s. are there really people out there that say “no sugar”???

By: lisa

lisa — Mon, 28 Feb 2011 18:45:22 +0000

well i have worked at the digby tims it not hard to pour coffee and i think it all in how your trained in that store personaly and feather more i think it had alot to do with the enviroment that you work in and the people that is spoce to help you on your shife and i never had a problem severing customer at all i did all stations loved it it just the rest of the team that did not like me they think there better that everone but hey that life but severice is key when it comes to coumster

By: lynn

lynn — Tue, 02 Nov 2010 23:49:52 +0000

people make mistakes. when you are at a store as busy as tim hortons did you ever notice how noisy it is . Sometimes it’s hard to hear over all the noise. nobody purposely gets your order wrong and their not stupid. they serve a huge amount of customers in a day and usually on drivethru they have 3-5 orders on there screen all at once. if you always get the wrong order, check it before you pull away.

By: Chase

Chase — Thu, 01 Jul 2010 19:09:58 +0000

I’ve had problems with Tim Hortons before, but I’m pretty sure never with any of the employees who have posted here - because you’re literate. I know you’re not meant to say this, but by far the biggest problem with Tim’s are those locations where nobody there can speak English (or French) properly, because I imagine the owner/manager has hired all his family and friends. I have nothing against people who are new to Canada or from different cultures, but if you are physically unable to carry out a simple conversation in English or French, and cannot understand your store’s own menu, you shouldn’t have that job.

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By: Anonymous

Anonymous — Sun, 30 May 2010 12:01:03 +0000

Wow!
This is exactly why i dont miss working at TH! i worked there for 1 & 1/2 years in a very busy Vancouver location. i started out with almost no experience and it didnt take me long before i was doing everything perfectly. i was training employees early on, and in many ways i was doing the supervisors & managers duties. Yet i was still only an employee.Most customers loved my service, but i had the occasional jerk.

i very seldomly got an order wrong and majority of the time that i did, it was because my 1 coworker in particular (very experienced) didnt key it right.(There’s like a million codes to type on many of the till buttons, so i can understand how they wouldve messed up. But i mastered it not long in). That coworker was known for messing up but they continued to be employed there. i on the other hand wa praised several times by different customers on my ongoing outstanding service. Even customers trying to recruit me elsewhere, telling me i was too good for TIMMYS. i LOVED that type of customer relations and i miss that part of it. But i DONT miss all the B*llsh*t i was put through by a few customers and some B.S. that went on with some jealous coworkers, etc… Some customers think so much of themselves and its unbeleivable! If you expect to get good service, then treat your server with some respect, dont speak to them like youre above them! That can give them a want to spit in your order (not that knew of any of that going on)- just an example. Treat the workers like they are people and then you will likely not feel the need to complain about anything.
As for customers orders constantly being wrong. You might want to make sure you are asking for it correctly! If you continuously receive the incorrect order. Perhaps it is you as well…. you not speaking load enough, or clearly, (and yes it is also loud and busy in the store). If you dont want a certain ingredient then DONT mention it. Easy as that! Perhaps your order taker is in training and if so, that should be made clear and the customers should be nice enough to go slow on them! If they are new, the manager should not be putting them at such a busy traffic time and should ease them into it.

If a customer cant say their order correctly and clearly, they shouldnt be surprised if they dont get what they want. If you DONT want an ingrediant in your coffee or sandwich, then DONT mention the ingredient (unless its not normally in the order, and THEN you can mention you want it added!) Otherwise you are only confusing the order taker with a bunch of extra info which may not have been spoken loudly or clearly/misheard.

By: underwear

underwear — Fri, 28 May 2010 02:45:10 +0000

And I only order from the same place 1 cup of coffee, no other consumables, just a cup of coffee.

By: underwear

underwear — Fri, 28 May 2010 02:43:39 +0000

How may times can I repeat myself, one milk and half a sugar, not hard to understand, 1 milk 1/2 sugar, not difficult, why o why do i always get cream and a full sugar. The reason why I add milk and sugar is to hide the crappy taste of the coffee, just like a corona beer add a lemon/lime slice to your beer b/c it tastes like sh*t otherwise.
A good cup of coffee should be consumed as is, no additives or extras. When you have an espresso you dont add sugar, why? b/c you want to taste the coffee, not the sugar.

Anyways, 1 milk half a sugar, guess that’s why I have to get packages of milk and sugar and add the ingredients myself. That’s customer service,

By: D-Raj

D-Raj — Tue, 25 May 2010 15:47:56 +0000

I jus wanna say one thing if u get your order wrong all the times then stop goin to tim hortons go wast your money at starbucks or make your coffe at home like the way you acually want it. I been working at Tim Hortons for 4 years now and we rarely get a complain probably twice a month or something, if you have a problem with timmies then STOP going there!!!

By: Shirley

Shirley — Sat, 24 Apr 2010 18:36:39 +0000

One of the first things I learned while being trained as a manager at Burger King was not to expect the customer to know your menu. It is up to the employee to get the proper order. Not everyone goes to your store every day and knows your jargon. At BK if you order a plain whopper, we would give you a bun and the meat, and that is all. However the customer meant he just wanted a regular whopper without cheese. No wonder he was mad when he got that pared down ‘plain whopper’. It is up to the employee to double check if there can be any doubt as to the meaning of what the customer says. Blame the customer can not possibly make for good customer relations. Also, if someone accidently spilled a drink on the way to his table, we would replace it free of charge. A little bit of good will brings people back again.

By: fc

fc — Sun, 28 Mar 2010 17:48:02 +0000

I also have worked at timmies
and no its NOT hard to make the right coffee

unless the order takers makes an error and you just fill the order
tim hortons suck anywaysi think the roll up is a scam

By: roseofblack25

roseofblack25 — Sun, 28 Mar 2010 03:15:54 +0000

I used to work at tims when I was 16…its not the greatest job in the world mainly because of the customers…I had a lady threaten to throw her tea in my face if I handed her a cold one again…ummmm it was bagged tea for one…and scalding hot (everyone knows the water that comes out of that thing is freaking hot I have burn marks from it splashing my hands!)…I didnt know how to please her thankfully one of the managers stepped in and then they told me after she is like that all the time when she orders…well if she always thinks the scalding hot water is too cold why keep coming back two or three times a day???

By: Karen

Karen — Sun, 28 Mar 2010 00:06:31 +0000

tims rarely get driv-thru orders correct-probably due to the heaset, and the fact that they can’t hear/use it properly, or that the don’t care because they are making min. wage and are just putting in time.

By: budge

budge — Sat, 27 Mar 2010 18:28:21 +0000

as far as the comments about asking for NO sugar the employee was right. why even bother saying no sugar. it’s very easy to misunderstand that. just say i want a coffee with milk. why would you even add sugar when there is no mention of that. also at the store that i work at people are trained to repeat back every order to eliminate the chance of an error. if the customer doesn’t listen to you confirming because they are talking to a friend or on their cell then off course the order is going to be wrong. in fact it is now the customers error because they didn’t listen to what you were asking. doesn’t make them stupid. it is also extemeley noisy and at a busy location your customer count is roughly 3000 people a day.