Comments on: The Critter Barn Exeter Ontario Canada Pet Shop Store DO NOT SHOP THERE

By: Stephanie

Stephanie — Thu, 18 Aug 2011 16:49:59 +0000

The lack of warranty is bad but I always have to say that if you walked away with 2 turtles and supplies for under $100, you did NOT have a proper setup for them (which is 75% the stores fault and 25% yours foor not doing the research first). I’m a manager in a pet store and anytime I sell a turtle, the kits I put together never sell for under $250. Do you realize how big those little red-eared sliders get? The pellets are only PART of the diet, along with fish…and bugs..and oh ya, vegetation. We can’t only survive off bread, animals need variety too!

Come on people, this whole thing combines two of my biggest pet peeves. 1 - Stupid little pet stores that don’t care about the animals or the success of the customers. 2 - Customers that go buy animals without knowing that they need beforehand.

By: Anonymous

Anonymous — Fri, 22 Jul 2011 02:20:38 +0000

She kicked me out when I walked up to the dogs because they started jumping and it was a hott day, then she called me a “dumb blonde” - everytime i was there before that she was rude to me aswell. Never going back.

By: Hayley Hoffman

Hayley Hoffman — Sun, 27 Mar 2011 23:58:08 +0000

I am a local and I love going too look at the animals but the lady that owns it as u have been talking abot is VERY! disrespectful!!! I agree with you 100%

By: sally

sally — Wed, 23 Mar 2011 01:01:32 +0000

We grew up with turtles, they never ate store food, always small minnows etc once they were big enough.

By: Ashley

Ashley — Tue, 22 Mar 2011 23:52:24 +0000

Wow. I didn’t think stores were selling turtles anymore, which is a good thing considering people don’t take care of them correctly. A lot of people don’t know they need to eat real fish in order to get proper nutrition and those flakes they get fed in the pet store has zero nutrition for them, which keeps them small and attractive to customers as pets.

We once had a sick turtle which we had to soak in warm tomato soup several times a day because it wasn’t eating and when turtles sleep they inhale water and by putting him in the soup he was inhaling food and getting some nutrition.

While it’s bad business to make a customer angry I doubt that a individually owned and operated pet store is under any obligation to replace your pet as they would make their own policies.

This is why companies like wal-mart are able to take over, they offer so many convenient aspects to our shopping rituals that when we shop somewhere else we often regret not shopping at the larger chain with all the deals/customer service/policies.

By: Gazpache

Gazpache — Tue, 22 Mar 2011 14:42:30 +0000

I don’t have much experience with turtles but I’ve had hamsters for the last 6 years or so. I desperately say please don’t ever ever buy your hamsters from Petland. I’ve had 2 from there come home with wet tail and die from it despite trying desperately to care for them and a visit to the vet.
When my first one died I talked to a few of the associates there who told me that if I were to return the hamster alive, with the wet tail, they would just allow it to die in the back room. Wet tail is a terrible death, it causes dehydration and rectal prolapse.

I’ve learned my lesson.. don’t buy hamsters from them. Other pet stores will either cover the cost of the medical bills you incur or take take the hamster back and do everything they can for it. Petland just allows them to die cruelly. I now buy mine at an independent small pet shop here..

There’s no reason for the shop owner to not give you a guarantee. Almost every pet store does! Good for you for standing up for your rights!

By: Ginger

Ginger — Sun, 20 Mar 2011 21:08:31 +0000

Maybe contact the Consumer Protection Agency as well, if you don’t get anywhere with the BBB?

By: sally

sally — Sun, 20 Mar 2011 19:47:34 +0000

Also filed with the BBB this isn’t right. I should of been told that she wont warranty them at all at purchase. I’ve owned animals all my life and never had such a problem.