Comments on: Superstore Edmonton Clareview: “This isn’t my job to babysit you people”

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By: me

me — Wed, 02 Mar 2011 00:50:29 +0000

There are some nice customers and workers and then on the other hand there are bad ones of both. I was working for sobeys at one time and one day I had this forigner lady come to my till I was very nice with a smile on my face and started scaning her items then she goes to me excuse me u just gave me some rotten tomatoes. I said to her that I was no the one that shopped u did so I am scaning what ever u gave me. she then starts calling me a f…en bi..h and that I needed to go back to my country and her herself is not canadian. I didnt say anything to her but the lady waiting in line behind her told her off and told her that if she didnt like this store then she shouldn’t come in. anyways end of story were both victims

By: Johnny Splanto

Johnny Splanto — Sun, 26 Dec 2010 18:57:56 +0000

cry me a river

By: Bruce

Bruce — Fri, 10 Dec 2010 07:51:48 +0000

It’s a wonder there isn’t a full fledged brawl between the cattle that stuff themselves into Clareview Superstore. Between the crappy floors that torture your feet, ankles, knees, hips and back; the screaming kids and dead, defeated eyes of the mothers who don’t even try to shut them up; and playing smash up derby with your cart and legs with other customers as you try to get your groceries. If its summer and it’s 30 degrees outside, you can count on it being 32 degrees inside! And when you’re finished, there are 3 checkouts open and the lineups are 15-20 deep.
I can see why staff get sick of customers and customers get sick of customers. But face it. Why do customers put up with this garbage? There are lots of places to shop where the management of the store hires enough employees and doesn’t treat the customers and employees like crap.
Unless you are already dead inside, Superstore just isn’t worth it.

By: fk off

fk off — Wed, 29 Sep 2010 13:27:16 +0000

Seriously? You think they should be fired? Why didn’t you walk up to the person, and inform them of their mistake? I am willing to venture my guess that had you been the one to cut infront of the line, and the attended confronted you, we would have read a similar sob story. However, had you not noticed the person cut in line the story we would have read would have followed the situation of lines to long, not enough customer service. Seriously, stop whining. The customer is hardly ever right, and while being number one on our priority list is what you want, feel free to take a number. But don’t worry, I have a whole spindle of 1’s. So take your place behind all the other ignorant, rude, annoying, needy, helpless inbred social rejects. P.s. Welcome to retail. Get your *** and get out.

By: Mr. Schmoove

Mr. Schmoove — Wed, 15 Sep 2010 21:53:14 +0000

Superstore Clareview - 100 million dollars in sales a year and climbing
No department get enough hours to maintain presentation, hence lack of customer service.
90% of Clientel are mostly lowlives and scumbags with occasional douch***s. The elderly aren’t any better.
the remaining 10% have some sort of compassion on where the staff come from. And Im sure they enjoy helping these people out

Managment are hard because they have some staff who think they dont have to do shit and the UNION will protect them…. hahahahaha f****g spare me.

Former customers….. to get respect, you must give it. Granted some of these people should get their asses punted, but come on… It’s Clareview The Mill Woods of the North.

Ciao!

By: hands

hands — Thu, 15 Jul 2010 10:22:16 +0000

RCSS Customer says…

“I am there to do one job only”

That’s the problem right there!

By: Ex cashier

Ex cashier — Thu, 10 Jun 2010 19:11:37 +0000

You should not leave this one till you receive an apology. There is a real need for people to be treated with respect. They really need to learn who pays their wages. When I was a cashier there is not a hope that this type of attitude would be tolerated let alone accepted. If they don’t want to show respect then they should find another line of work, one where they don’t deal with the public. Like maybe picking up road kill off the highway.
I am now a Supervisor and there is no way this type of attitude is acceptable. The employees may not always like their supervisor or managers when they need to be dealt with, but myself I can honestly say I that I have a new respect for the people who pay my wages.
Thanks to the public who cared enough to help make me what and who I am today.

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By: Freddy

Freddy — Sat, 24 Apr 2010 23:14:46 +0000

This is outrageous, this is defined not appropriate. My sister-in law is a manager, and if one of her employees acted like this, they would get fired on the spot.

By: RCSS Customer

RCSS Customer — Wed, 03 Mar 2010 20:22:36 +0000

No, the selfscan attendant should not have spoken to you in that way, but, it is not her job to watch who is butting who in line. Her job is to make sure every customer is ringing through their groceries, so they are not being stolen creating shrink and therefor causing prices to go up! You should have just called the head office # off the back of the flyer to address your concern. Believe me, the manager in the Clairview store is good for nothing!

I am a current employee of RCSS and it didn’t used to be this bad to work for. I have been employed with them for 12 years now with the front end department and things have gone down hill!
Deserving employees who have been busting their asses are not getting recognized for their hard work (a pin isn’t going to do for your years of service) and it is hard for most older employees to get promoted when all they want to do is promote babies who don’t have a damn clue what they are doing!

As for the line ups, we are trained to take the next person in line, but they do not always do that because most of these “kids” are too damn lazy to walk the extra 5 feet to get the next person. I tell you, kids today do not have the same work ethic that we did and it is because of the parents!

On the topic of rude customer service, believe me, I am one of the nicest people you could meet, until there is a rude ass customer yelling at me! We are trained to call a supervisor or manager right away so the problem does not escalate, but, in my perspective, I am not going to let some cranky old hoot or cranky old man call me down and not deal with it! I’m gonna stick up to myself, because 9 times out of 10 the customer has a problem with prices and it is all the cashiers fault! I got news, I am there to do one job only and it is not to change prices!!!!!
Just a couple of weeks ago, I had a customer call me a “flunky” because I worked at superstore! He has no idea what kind of education that I have and this was all because he wanted everything on his reciept voided off and to start over and I refused because I had a lineup of like 4 people and I didn’t want to make them wait. He freaked out on me. So long story short, I didn’t back down and I put him in his place and he left. Did not hear anything else about it.
He still comes in to shop and if looks could kill, I’d probably be down alrady. Hahahahaha.

So, if you have a problem with the customer service you recieved, please call the # on the back of the flyer. Complaining here is not going to get you anywhere.

By: ginbug

ginbug — Fri, 12 Feb 2010 07:42:06 +0000

I’m lucky in that I don’t work in the public service industry because I’ve seen plenty just shopping or going somewhere to eat. The whole “why 20 years ago blah blah” is the constant refrain.

Walmart is known for poor wages, basically all public service jobs are known for crap wages. Yet time and time again, even some of my personal friends can’t find enough to complain about and become offended at the slightest incident. You can’t get good service? It’s because we no longer pay for good service.

Personally I hate self checkout, yes, it gets rid of even more jobs but also I don’t need the headache of feeling extra monitored while I check out my own groceries, bag them etc.. at no discount. I’ll take the line, I’ll smille and be pleasant.

All of the people who are calling out for someone to fired are you so mean spirited that in a terrible economy you’d basically put someone in financial hardship because they just didn’t kiss your butt quite in the way you liked?

I agree, some people do need to grow up, get a clue, it’s not 1940 anymore.

Quit treating people like they’re your personal slaves, you’re not the lord or lady of the mannor so get over yourself.