Comments on: Sunquest: Cancelled Our Vacation!

By: Dorothy

Dorothy — Wed, 04 Apr 2012 17:49:08 +0000

Sunquest rescheduled my holiday to Mexico with only a few weeks notice. They changed the date and time (red eye flights). If I wanted a holiday I basically had to accept their holiday - all other flights during Easter was either fully booked or extremely expensive. To add insult to injury I had to pay extra to pre-book my seats (I didn’t want my kids sitting next to strangers all alone on a red eye). Although they offerred $150 in vouchers - it is useless to me because I will probably never book with them again and I can only afford a holiday every 3-5 years. I hope nothing else goes wrong….

By: Kevin Linkie

Kevin Linkie — Wed, 28 Mar 2012 00:48:52 +0000

Yikes so sorry to hear that. Yes I agree 100% that is horrendous. You should contact another travel agency and explain the situation and perhaps they can help you save your day. Competitors love to scoop in and make themselves look good in the face of their competition.

Really sucks so sorry

Kev

By: Alberta

Alberta — Mon, 26 Mar 2012 22:27:20 +0000

Any chance of flying with Sunquest via another departure city? Living in Edmonton usually means flying to Calgary, YVR or Toronto for many destinations.

Call them and ask about this option

By: Chelsey

Chelsey — Sat, 24 Mar 2012 20:13:46 +0000

Have you tried writing on their facebook wall? I often find, because it’s publicly posted, they try to address your needs more immediately. It’s bad press otherwise! Hope things get sorted out.

By: Carla

Carla — Wed, 21 Mar 2012 12:15:12 +0000

OMG that’s so much worse than rain on the entire vacation. I do hope you get your trip fixed.