Comments on: Sobeys… always check your receipt!

By: Codie

Codie — Sat, 11 Aug 2012 17:45:43 +0000

Im a cashier at a Sobeys, it is very hard for us to “press a button” to make it skip the amount confirmation. It always will say Purchase :$_.__, okay? and then the customer clicks yes.. She must of clicked okay on the customer keypad. Because there is no way a cashier can skip the confirmation from the Main Computer..:/
Sorry to hear what happened though!

By: Another cashier here...

Another cashier here... — Tue, 13 Dec 2011 18:45:04 +0000

To be honost, most people here are jumping to conclusions way to fast, most cashiers at grocery stores have given cashback without autherization before, come on were only human, Personally I have never met a cashier that has actually did it on purpose to keep the money, and when we do it we give them the money, get their signature and stated that they can refund the cash back at customer service as they can “Make it right”… But you have to realize, on our tills when you hit the payment button, it lists their payment options, if we hit debit, with the new system the cashback button is RIGHT below the base charge button and has pre set ammounts…

-Cashier

By: John

John — Fri, 19 Nov 2010 08:05:27 +0000

It’s very true – the best plans for monetization fall through if nobody cares about or wants your product. Not only was that great advice, this video gave me a much needed laugh this morning.

By: Squash 500

Squash 500 — Tue, 09 Nov 2010 13:23:54 +0000

Just slightly off-topic. I was in a Metro supermarket the other day and the sign on the shelf said that 40 selection(Metro’s own brand) garbage bags were $5.49. When I went to pay for the garbage bags at the cash they charged me $5.79.

I immediately pointed out the mistake to the cashier and wound up getting my garbage bags free due to incorrect pricing. Just in case anyone is interested if the price of the product on the shelf sign is different then the price that is scanned by the cashier then you get the product for free as long as the product retails for under $10.00.

By: another cashier

another cashier — Mon, 08 Nov 2010 14:50:34 +0000

Also a cashier here - I don’t feel that cashiers were being singled out as thiefs at all! It was clearly written that when she went back to the store there was a signature on the receipt that was not hers - sure sounds like stealing!

Yes always check your receipt and the balance on the pin pad - and yes people make mistakes! but this sure sounds like a scam!

By: Nathan

Nathan — Mon, 26 Jul 2010 23:42:46 +0000

With the POS systems at a sobeys store, it is very easy for the cashier to accidentally charge cash back. there is a button right beneath the exact tender button that will add $10 on debit transactions. most of the time when this happens it is a mistake, and often cashiers aren’t paying full attention to what they are doing(not a big surprise since a lot of them are young teenagers). If you find this happens to you the till is usually $10 over at the end of the night, and any manager would be happy to repay you and to compensate you for the inconvenience. On the other hand, it is your responsibility to be aware of your own money and groceries. always check your bill, and watch the screens in the tills. Sobeys follows the scanning code of practice which states, any item scanned at the wrong price is free up to $10, for the first and the correct price for anymore. even if the transaction is not finished and the cashier can still change things. also the pin pad ALWAYS displays the total. if it doesn’t, then you should cancel the transaction.

By: Rachel

Rachel — Sun, 11 Jul 2010 04:21:26 +0000

I just recently had the exact thing happen. I wasn’t really paying attention during the payment with Debit. As I left the store, I thought it was strange that my bill was high considering I just bought fruit and vegetables. I checked my receipt and was charged 10 dollars cash back. I went back to customer service and was given the $10. I believe that the cashier made an honest mistake. The customer really needs to be watching as the items are being scanned. Tonight I had one item scan 2x by accident. Small mistakes do add up over time. I also make sure to look at the PIN Pad for the amount Before I put my PIN in.

By: James

James — Sat, 10 Jul 2010 01:47:46 +0000

I only shop at Sobeys if they have a good deal in their weekly flyers. The place is nearly as bad as Metro for sky-high pricing. I don’t know why anyone in their right mind would shop there on a regular basis. I guess it’s the same type of person who would also enjoy flushing cash down the toilet.
As for the main point of the article: Always check your receipts, no matter where you shop.

By: Zay

Zay — Tue, 11 May 2010 14:52:29 +0000

Thanks for posting this. A lesson learned indeed. I will be more carefull and I think using cash is best. I do think you should contact HO of Sobey’s and report this incident.

By: Ron Simmons

Ron Simmons — Mon, 10 May 2010 03:37:06 +0000

I once shopped at Sobeys and I`ll never shop there again. I tried one of their in-store made cinnamon buns. But it wasn`t cinnamon, there were ants inside of the bun. Yum.

By: carlyfalls

carlyfalls — Tue, 04 May 2010 09:33:27 +0000

This is one of the many reasons no one should ever use a debit card. credit cards don`t have cash back options, and neither does cash.

By: Robert

Robert — Tue, 20 Apr 2010 20:44:24 +0000

I would have involved the police department. There are only 3 possibilities.

1. you are a thief

2. the cashier is a theif

3. the cashier made an honest mistake.

if the option is 3 having the police involved will make her (and all cashiers) more careful!

By: TJ

TJ — Mon, 19 Apr 2010 19:23:55 +0000

The Machine Pad ( Debit / Credit ) swiping should always display the amt. before you put in your PIN .

I don’t know why they have a system where the amt displayed can be bypassed & it directly goes to the choose CHQ. or Savings account & Enter Your PIN .

If the amt is always displayed on the PIN pad the customer will know if he is being overcharged or not before entering the PIN .

Also you never know it could have been an HONEST mistake by the cashier ( wrong buttons do get pressed ) & you can’t always assume that you are being scammed .

I’ve had cashiers give me back MORE change than they should have in a hurry or forgotten to scan an item , & I’ve always given the extra money back..( so it goes both ways sometimes )

By: cookoo

cookoo — Sat, 17 Apr 2010 21:20:54 +0000

a cashier at RCSS overcharged me today. without coupons my total would be around $20; with coupons would be $15. after punching in my coupons, she said the total is $30. that’s ridiculous, i told her. she was adamant and insisted i pay that amount. i grabbed my items and asked for coupons back and went to line up at another line. no problems whatsoever at this 2nd cash register. anyway, i don’t whether there was a problem with the first cash register or that cashier was simply trying to rip me off.

By: Andrea

Andrea — Sun, 11 Apr 2010 15:23:53 +0000

I generally have never had a bad experience except once, and I take responsibility for not being my usual vigilant self. I requested 40$ cash back but left the store without it - nor did I sign the receipt. When I got home I reached for my “money” to put in my wallet I couldn’t find it and realized that I didn’t actually get it. I called the store within minutes of the transaction and was told that I would have to wait until store closing time when they could balance the cash - about 5 hours. Imagine my shock (not) when they told me everything balanced and I must have received the cash. A couple of calls to head office sorted things out. I would have accepted 20$ and called it a lesson learned (since I didn’t sign my receipt and double check) - it’s always a touchy topic. I can see the store’s point of view, but while I made a mistake, they also made a couple: 1) not shutting the cash down right away to check, and 2) not obtaining my signature.