Comments on: Sears Canada Warranty Service

By: Connie

Connie — Thu, 21 Feb 2013 18:14:51 +0000

We bought a new expensive bed on sale with Sears. We have noticed our back are getting sore after sleeping in the bed. There is two noticable dents were my husband and I sleep. we called Sears and their “furniture Medic” came and measured, wrote and took pictures. He noted that theire was a sagging occuring. Two weeks later a Sears rep called and said even thou there is a noticable flaw in the bed structure the warranty would not come into effect because there is a small mark on the fabric!! I went back to look at the mark, it was barely noticeble and it came out with a quick cleaning!! So much for Sears and their warranty!! The mark had nothing to do with the structural flaws in the mattress. We will not by again from Sears.

By: Deb

Deb — Wed, 02 Jan 2013 19:44:09 +0000

I bought a side by side Kenmore fridge/freezer from Sears in 2005. And “bought” into the Extended Protection & Repair Agreement… which was my first big mistake. May I tell you from my personal experience that Sears is NOT anything they were in the eyes of our parents. A good, customer service company that “cared”. My fridge veggie boxes started to freeze up, so I had a repair call out, that was at the end of Nov 2012. Jan 2, they are still arguing that it could be repaired (I have had 6 separate technician visits & the problem remained), so now they are stepping up to the plate under the “No Lemon” clause. But wait, my fridge was purchased in 2005, disregard the fact that I have paid for extended warranty since day one… so I will now be offered a buyout price based on the age of my fridge… and that this will be a CREDIT at my Sears store to go and buy a replacement. Yes, I will have to add more money to the credit to replace my fridge/freezer.
BUYER BEWARE: Save your money on the extended warranty. Put it into a savings account to buy a new fridge/freezer because when it comes to a buyout, you are the one who will be out of pocket and spending hours of volatile discussions with Sears personnel.

By: Marjory Wooley

Marjory Wooley — Sat, 06 Oct 2012 01:47:11 +0000

Just thouight I’d mention I came across A fantastic service for the removal of All whiteware and appliances as well as electronics and fridge freezers for recycling.Heres the details Appliance Recycling Ltd 5A Beasley Ave Penrose (09) 377 7037 or 027 272 9308

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:14:27 +0000

Do not Buy Protection Agreement
Do not buy extended warranty they are both worthless
Sears love to get your money
Sears will give you NOTHING in return
Sears telephone sales representatives will LIE to you to get your money
Those pathetic liars will say anything to get their 3 or 4% lousy commission
I call it blood money
Payback Protection Agreements are all a LIE
Sears will tell you that you will get your money back, a LIE
Sears will tell you we will send you your money automatically, a LIE
Sears will tell you can buy anything in the store, a LIE
This is how stupid, high school drop outs became supervisors in that stupidly run place

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:13:48 +0000

Sears is closing 120 stores in the U.S.A.
Sears has a lousy track record of bad service
They will sell you Protection Agreements or extended warranty
Both are worthless
Canadians should read more
Canadians should educated themselves
The telephone sales representatives will lie to their teeth to earn few Dollars in commission.
Lead by a team of retarded idiots who are lead by money hungry managers, the place needs more useless managers.
Sears steals Canadian people money and gives them nothing in return.

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:13:14 +0000

Tough luck
If you purchased an appliance and the standard manufacturer’s warranty has expired
Sears will not sell you extended warranty for those appliances
Sears can not guarantee their appliances beyond one year warranty
They will tell you that we have to send a technician to verify the condition of the appliance before they can cover it
Consumer has to pay $90.00 + tax for the technician transportation + $20.00 + tax per appliance that the consumer want to cover.
Sears can not stand by their appliances beyond a year.
Do Canadian consumers a service.
Tell them to stay away from this money hungry rip-off organization that is run by retards
Tell everybody you know that Sears is a stupid organization that do not deserve to survive.

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:11:54 +0000

Sears stores and their dishonest sales people
Sales people lie all the time whenever customer buys appliances, TV’s, sports equipment, etc.
The sales person will offer you an extended warranty promising that it will be a “Pay Back”
However whenever this plan is entered into the system it becomes a “Standard” plan
Pay back will allow you to recover your original investment before taxes, but only if you remember to call within 90 days of the agreement expiry.
Sears will not remind you or send it to you automatically as everyone at Sears lies, if you do not call within 90 days your money is for-fitted and you will never be able to recover it.
They will send you a store credit that you have to spend twice as much if you want to redeem it.
No one at Sears will tell you that either.
You can not use this credit to buy electronics; again no one will tell you that.
So dishonesty sales people will tell you one thing to make the sale then proceed with another whenever inputting the data.
Customers who find out the hard way are disgusted from Sears lack of honesty and lack of ethics.
Tell everyone you know

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:11:21 +0000

Sears work environment at the Montreal and Belleville call centers is a carnival of dirty sweat suits, long shaggy and dirty hair dues, drop waist pants showing ugly disgusting cracks and flip flops, it is far worse that a ghetto or a slump.
Supervisors want you to lie to customers, sound nice on the phone, all smiles and politics but they do not care how you look like or how bad you smell.
Supervisors want you to be a hypocritical and liar to clients but you can wear a man’s dress to work.
Those society rejects do not bother to raise the toilette seat up and they spray all over it.
Those should do that in their barns where they live and they have no place in a civilized society.
Wake up supervisors; do not step away from reality

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:09:11 +0000

Sears Canada Recycles Appliances and sell them as new with large discounts
Protection Agreement
Sears promises you, “If you have 3 major repairs in one year” Sears will exchange your appliance with a brand new one
NOT TRUE
Sham of a service department, with thousands of appliances beyond repair offer consumers a “Buy-Out”
They do not replace your appliances as promised; they offer you a scrap equivalent buy out price towards the purchase of new appliances from Sears
The demands grew ever so strong following Sears Service departments failures; Sears created a whole new buy-out department
They offer you a fraction of the cost of your appliances as compensation
Sears inherits the defective appliances, repair them, and put them back on the market as new ones with discounted prices
Sears even sell you a Protection agreement on your “new” appliance
The cycle continues, defective appliances, poor service, buy-out with rock bottom prices and back to recycling the garbage produced and marketed by SEARS
Sears Canada is run by dishonest managers; their soul objective is to rip people off.
Shame on you Sears, What goes around comes around. Your days are numbered. Sears Canada, you will fail

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:07:13 +0000

Worthless “Sears” Advantage Program
Canadian consumers are getting deceived by a $5.00 gift card that you get when you subscribe to Sears Advantage Program
They promise you savings up to $1000.00/year and more. NOT TRUE
They tell you the benefits are substantial. You receive your coupons and they are worthless
Each offer has several conditions attached to it.
And the item you want is excluded, always
There are several excuses you hear for you not to use any offer or to feel any benefit to this pathetic program.
Customers find out the hard way that their credit card will be automatically charged the annual fees
Customers were never told that at the time of purchase
Most customers are angry and frustrated of the dishonesty of Sears and their underhanded methods of taking your money and giving you nothing in return
Customers call and cancel in waves when they discover they’ve been cheated and lied to
Sears Canada is run by dishonest scammers; their soul objective is to rip people off.
Shame on you Sears, remember “What goes around comes around”. Your days are numbered
Sears Canada, you will fail

By: Patrick Montana

Patrick Montana — Tue, 25 Sep 2012 14:06:39 +0000

No Advantage to “Sears” Advantage Program

Canadian consumers are getting deceived by a $5.00 gift card that you get when you subscribe to Sears Advantage Program
They promise you savings up to $1000.00/year and more. NOT TRUE
They tell you the benefits are substantial. You receive your coupons and they are worthless
Each offer has several conditions attached to it.
And the item you want is excluded, always
There are several excuses you hear for you not to use any offer or to feel any benefit to this pathetic program.

Customers find out the hard way that their credit card will be automatically charged the annual fees
Customers were never told that at the time of purchase

Most customers are angry and frustrated of the dishonesty of Sears and their underhanded methods of taking your money and giving you nothing in return
Customers call and cancel in waves when they discover they’ve been cheated and lied to

Sears Canada is run by dishonest mangers, their soul objective is to rip people off.
Shame on you Sears
What goes around comes around
Your days are numbered
Sears Canada, you will fail

By: A servicer

A servicer — Thu, 07 Jun 2012 23:54:53 +0000

Hi there
Well, I am truly amazed at the number of complaints about Sears Canada.
Here I am in the west (BC) and Sears Service does a bang up job in this area. The manager of Sears Service runs a tight ship and demands good work along with keeping customers informed and happy.

Maybe you guys and gals need to move to northern BC to experience good service ehhh?
Sears Canada has it’s moments BUT, my dealing with Sears as a contractor works well for me. And when things for a poop, they dig in and get it done!!!
Maybe ya need to move into this area…we all try to give OUR customers good service.
All we need the customer is to be there as promised, a list of whatever is happening with the product, fault codes if they show AND last but not least, the kitty litter box away from where we work, the kids out of the room, your dirty laundry out from under our noses.
A servicer

By: Another contractor

Another contractor — Fri, 27 Apr 2012 05:25:37 +0000

Wow! This is something.A huge number of complains.With the new management deciding to reduce service cost even more, this page will record a mega huge number of hits in the next few weeks. The contractors are not happy and the technicians from Sears are less trained.

By: Sarah

Sarah — Tue, 28 Feb 2012 15:13:49 +0000

Being a Sears customer for 25 years, their service has gone downhill. We recently purchased extended warranty with our new Samsung Fridge ($2400) 9 months ago. The fridge shuts off randomly for several hours and turns back on. It took us a while to figure out this was occurring, when once, it would not cool for more than 10 hours. The fridge display says 2c, all the lights work, but the temperature inside keeps rising.

We called Sears as an emergency repair. They agreed.
-It took them 4 days to show up, unannounced. No phone calls.
-They use an email based system, and apparently, the email got lost.

-The repairman said, we are really not sure, but probably a motherboard issue. I’ll order it.

- 39 days later, the motherboard is not in yet. I have not received a phone call on the status. No loaner was provided by the store or service department.

- I have been without a fridge for 2 months now.

- Samsung does not want to deal with the Fridge, since we bought it from Sears, even though it’s still under manufacturer’s warranty.

- I would have been better off buying extended warranty from local providers than dealing with Sears.

- 5 Managers have promised to escalate the issue and call me back.
Not a single one has done so. In fact, not a single person calls us back.
We have to call and spend 45 minutes on the phone explaining the issue.

- I’ve bought a new fridge, being pregnant, I need one!!!!!!

That’s Sears Warranty for you.

(I think they are bringing in US products into Canada, thus the manufacturer’s warranty doesn’t apply here).

By: worldclock

worldclock — Tue, 07 Feb 2012 23:27:45 +0000

Sears Canada Warranty Service Canada - just great!