Comments on: Sears Canada Sucks

By: Mr. Delivery

Mr. Delivery — Wed, 24 Aug 2011 03:28:42 +0000

If you paid for a timed delivery, between 4 and 6 pm and they showed up before or after that time…..your complete delivery fee should have been refunded as an “Unsatisfactory Delivery”. By the way….delivery is a taxable service.

By: GR from Winnipeg

GR from Winnipeg — Fri, 12 Aug 2011 07:55:53 +0000

in my case I waited for delivery btw 12-6 pm and they never show up and never called …

By: nits

nits — Thu, 28 Jul 2011 19:27:08 +0000

sears delivery is a joke said to deliver between 8 and 12 didn’t arrive until 6 30 that evening! will never shop with them again

By: Steve

Steve — Wed, 20 Jul 2011 15:27:49 +0000

One of many reasons why I no longer shop at Sears.

There are so many better stores with better customer service and far better products. Sears has gone downhill over the last few years.

By: Alan

Alan — Sat, 25 Jun 2011 08:38:45 +0000

I must say having worked at this company for many years I have seen it’s steady decline…this sort of thing happens all the time….I have heard the complaints from the appliance sales people at my store…complain almost everyday about delivery….They sell you an item….say a fridge…and then then it doesn’t get delivered on time….OR…it’s damaged….OR…it’s entirely the wrong fridge. Now if you are appliance sales person you are not on hourly wage like most other sales people…..you are on commission so if things go wrong (which they do MORE often than not) you are up the creek.

By: Andrea

Andrea — Sun, 12 Jun 2011 23:25:17 +0000

I can’t believe that they charged for a special time delvery. I used to work in the sears call center in Regina years ago ( when it was still around) and I have never heard of such a thing. Unless this is something new.

By: Theresa

Theresa — Sun, 12 Jun 2011 17:52:09 +0000

Three Christmases ago, my mom ordered a leather recliner for my dad. She paid extra for guaranteed delivery in time for Christmas. The chair never showed. The unbelievable part was that Sears only offered her the money for the guaranteed delivery back. My mother is not the kind to make a scene…..but I think she should have got a huge discount on that chair…..and never shop at Sears again. BRUTAL!!!!!!!!

By: jona

jona — Fri, 10 Jun 2011 19:52:30 +0000

typical sears….
I would be requesting to have the $84.95 reversed, not just the tax. On that note, deliver charges do carry tax as its a service so I’m not surprised it was charged to you. But I do feel you have a case to have your delivery charge reversed as it was not delivered as per the special request.