Comments on: Sears Canada Repair of Electrolux Oven in National Capital Region

By: nny287Weneffoky

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By: Lorena Coggins

Lorena Coggins — Tue, 19 Jul 2011 09:27:56 +0000

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By: B Warned

B Warned — Sun, 25 Jul 2010 21:35:46 +0000

Buy an appliance at Sears only if it’s something unique not available even at a higher price elsewhere. Your nerves will thank you. Also be aware of which Sears controlled repair outfits operate in your area if you buy elsewhere and make sure you won’t be stuck with no choice but them re who does your warranty work and later repairs.

By: jane doe

jane doe — Sun, 21 Mar 2010 01:15:30 +0000

I am having a similar experience with Sears service. My dishwasher died, I made an appointment for a repair technician to look at it, he said it wasn’t worth fixing (10 years old, no warranty) and I ordered a new one from Sears, and had to make another separate appointment to have it installed, and yet another to have the old one removed (after being detached when the new one is installed). So far, between the initial repair call, the delivery, and the installation, I’ve had to waste 3 days waiting around for service personnel who do not show up, despite numerous calls to Sears on those 3 days at which time the call centre personnel insist that the appointment is for that day. The delivery was supposed to be on Saturday, they showed up the preceding Thursday (luckily I was there). On one occasion, after one customer service rep confirmed the appointment was for that day and that they would have the repair person call to confirm, I called back 2 hours later (after not receiving the promised call) and was told that in fact the appointment was for 4 days later. The call centre is ridiculous - it is usual to be transferred numerous times during one call, be put on hold for 10 minutes or more, no supervisor available, etc. Sears seems to have adopted the customer service model of making it so difficult to deal with the customer service personnel that their customers give up. As it stands the new dishwasher still has not been installed and I’ve been waiting for a call back to explain why, despite 4 or 5 personnel confirming that the repair person would show up today, he never did. This should have been a simple matter but it has been like Alice in Wonderland.