Comments on: Sears Appliances

By: Adam Memos

Adam Memos — Sat, 06 Oct 2012 01:46:51 +0000

just a quick note I read about A great service for the removal of All whiteware and appliances as well as electronics and fridge freezers for recycling.Heres the details Appliance Recycling Ltd 5A Beasley Ave Penrose (09) 377 7037 or 027 272 9308

By: Gina

Gina — Wed, 12 Sep 2012 20:47:22 +0000

The same thing just happened to me, I purchased a washer/dryer set, expensive convection stove, fridge and dishwasher - all elite models in 2007 - this year within two weeks the washing maching broke down - had to replace it, the stove element quit working which is $200 dollars to replace and the bottom mount freezer handle broke just about in half where the screws are placed which if you can believe it, they want to charge to my door around $70.00 dollars for a plastic piece ! Not at all impressed and will never buy another large appliance from Sears again - I think appliances should last longer than that especially the more higher end models - complained to sears and got nothing back - no surprise

By: Washington, Adam A.

Washington, Adam A. — Tue, 28 Feb 2012 23:07:33 +0000

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By: Doug

Doug — Mon, 16 Jan 2012 02:21:42 +0000

Household appliances, Sears or not, are going the way of all other cheap consumer electronics. People need appliances and if companies can squeeze more money out of you more often then its a win for the manufacturer and one for the retailer! Its a great system. It was harder to pay share holders back in the day when an appliance lasted 20 years. I think we should have a national I Hate My Fricken Deadbeat Appliance Day in North America where we would all get the day off and could gather at teh fairgrounds with our neighbours, their aggravation and piece of crap appliances. We could bring placards with the names of the places we bought them and the companies that have our money, make a big pile of the whole lot and then set it ablaze!

By: Tanya

Tanya — Mon, 02 Jan 2012 00:56:41 +0000

Ashley,
This really supports the “saving of the planet” by Ontario - charging us an arm and a leg for a plastic bag but allowing manufacturers to create garbage. Yes I do know a lot of the parts are recycled (which IMO is one reason they don’t last or run to begin with) but I will bet there is more “waste” produced by 1 fridge than a few plastic bags!
Of course we get to pay for the plastic bags and recycling fee….

Andrea: Yes I do agree that Sears SUX but I have found a worse place: Home Depot.

My *new* fridge has not worked from day yet (Came - 12/28/11) Today is 1/1/12): And I am still waiting for someone to call (I reported it well before the 48 hour deadline)

I never went through with Sears but at least they did reply to a few of my emails.
Happy New Year

By: Roche Runo

Roche Runo — Wed, 25 May 2011 00:54:05 +0000

I have heard your story so many times. Customers buying a lot of product from Sears and then run into the Warrentee blockade.

Not that it will make you feel better but the reason Sears wont cover those problems is that the manufactures wont pay Sears to fix them.

Also When it comes to manufactures factures, there are not very many of them. Thats why all retail stores are behind the 8 ball. Sears Brick etc have no choice to sell the product. The only time they take a product off is if the get enough complaints. 1000s of appliances are sold each year. If only a couple of complaints arrive in on a product the product will remain for sale.

By: Valarie

Valarie — Tue, 17 May 2011 16:52:27 +0000

Ya it’s a shame that sears doesn’t pay people to be customers anymore.

By: Ashley

Ashley — Tue, 19 Apr 2011 21:08:32 +0000

That really sucks but another point to consider when buying appliances is that manufactures want you to update them frequently so they don’t make them to last 20 years (like the good old days!) so buying very expensive appliances doesn’t mean that they will last longer.

Also, the more features they have the more expensive it is to get your appliance fixed (due to the computer components) so you really are better off going with something a little more basic.

By: MJ

MJ — Mon, 18 Apr 2011 18:32:41 +0000

I agree with you in regards to the customer service issue, however, keep in mind that Kenmore is not an appliance brand. Sears purchases bulk appliances from major manufacturers and puts the Kenmore logo on them, so your Kenmore appliances are really GE, Frigidaire, Whirlpool, LG etc…..I work in the appliance parts and repair industry so I thought I’d let you know for the next time you need appliances….Good luck with your repairs and I really hope they do come repair them for you, from what I hear almost daily, Sears customer service has really gone downhill…..