Stay far away from Real Canadian Superstore!

If you find their wrong prices too much they’ll give you a ban.

I have contacted local consumer groups and the competition bureau. Unbelievable that you can get banned for exercising consumer rights. Why sign the policy if you won’t even follow it?

You probably actually believe that man never landed on the moon.

By all means…SCOP is there to protect the consumer from “mistakes” and oversights that happen in an environment where there is a tonne to do and not nearly enough enough staff to do it with.

And if it’s that important to you to fight tooth and nail for 2 and a half months for that ten bucks…All because a manager was human and was misinformed…Knock yourself out. All the power to you…You earned that ten bucks!! You deserve it.

But save the whiny crap about the man keeping you down and cheating you out of ten dollars. Use your ten bucks to buy yourself a life.

All that for a bag of Hershey Kisses! lol
It’s the principle of it that matters! I want a clear answer!

If the flyers don’t count, there is not much to protect us consumers.Retailers could technically just advertise deals, not update their computers or signage and let us catch the errors…
SCOP is there to protect us consumers!

Tanya

Thanks for your comments - I’m happy to report that this issue has been resolved to my complete satisfaction…and it only took 2 and a half months

To recap, on October 30, 2010 an item was advertized in the Shopper’s weekly flyer at a low price. It was marked on the store shelf at a higher price and rang up at the cash register as the higher price. I expected the item for free because it was less than $10 but the Shopper’s cashier, store management and Head Office (Customer Service) all said they don’t recognize the flyer price as part of the Scanning Code of Practice (SCOP).

I copied the the Retail Council of Canada (RCOC) in on one of the emails and they later called me to advise me that Shopper’s definitely must recognize the flyer price as part of the SCOP and that I should have gotten the item for free because Shopper’s is a member of the RCOC and the RCOC policy clearly states:

“Retailers will implement an Item Free Scanner Policy as follows:

1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or

(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.”

I was contacted today (Jan 13, 2011) by Shopper’s Customer Service who have advised the following in an email:

“Thank you for your patience while we investigated your concerns with the Retail Council of Canada. We have confirmed that the Pricing Accuracy Code of Practice also applies to items advertised within our flyer. We have forwarded your comments and concerns to the Management team of the store located at 1020 Ottawa St. N. in Kitchener for further investigation and follow up. As a goodwill gesture for any added apology or inconvenience, we have added 5,000 Optimum points to your account. Once again thank you for bringing this matter to our attention and please do not hesitate to contact the Customer Service Call Centre at 1-800-SHOPPERS should you have any further questions or comments or require immediate assistance.”

Regards,
Angela
Shoppers Drug Mart/Pharmaprix Customer Service

Further to that, the Store Manager also contacted me with the following email:

“I have just been in contact with Angela from Shopper’s Customer Service. Thank you for bringing to my attention the Scanning Code of Practice error that occurred at SDM 866. I was misinformed about the portion of the Code relating to advertised pricing. I have brought this concern and training issue forward to all staff, especially Managers and Supervisors who handle such customer concerns. Our training program for new staff includes training on the Scanning Code of Practice and we do take the Code very seriously. I am very sorry that we were unable to help you when you visited the store. I would be happy to provide you with the appropriate refund for the item purchased at the incorrectly scanned price with the receipt. Please do not hesitate to call.”

Best regards,
Alex Dedes
Front Store Manager
Shoppers Drug Mart #866

I’ve asked them to send me a cheque for the amount because I no longer frequent their store (lol). Score one for the consumer - I feel like I took on a giant, and kicked him in the shin!! FYI, I’ll never cash that cheque - gonna post it on the fridge and spin this yarn for the next 25 years.

Best Regards,
Brock

“Shoppers at the Walpole Walmart may not have gotten quite the bang for the buck they anticipated this holiday season.

According to the office’s report, the inspectors found 12 overcharges on just less than 3,000 items checked.

In all, nine stores were fined a total of $1,300.”

The reason is that sometimes prices posted in flyers are incorrect, and retailers aren’t obligated to honour a mistake in the flyer as long as they post a notice somewhere in the store, so in that case SCOP couldn’t apply.

http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html

“If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.”

I would like to know what comes out of this either way, so please post an update.

“For five years, state inspectors in Arizona went into Wal-Mart stores to check whether the prices paid at the register matched the price they were supposed to be sold for. The results weren’t pretty: Wal-Mart flunked more than half of the 976 inspections.”

“For five years, state inspectors in Arizona went into Wal-Mart stores to check whether the prices paid at the register matched the price they were supposed to be sold for. The results weren’t pretty: Wal-Mart flunked more than half of the 976 inspections.”