Based on experience, customers who say associates are rude are the ones who didnt get their way. We are constanly bombarded with rude customers, normally, associates dont answer back, and just take all the verbal abuse with a nod.

So I would certainly first ask to speak to the overall store manager, if you think you’re dealing with a customer service ‘manager’ /’supervisor’, and if that doesn’t result in better treatment and service, then call the Walmart head office. I am not sure of the contact number for the head office but I’ll post it here later if I do find it.

Although some people have commented upon the length of time since purchase and the missing receipt, the employees at Walmart should still treat you with respect, and provide you with assistance. Walmart does have a policy of standing behind the product even if you do not have a receipt - if it is something they recognize and do carry on their shelves (or have carried) then they will usually offer you an exchange for a suitable replacement, at the very least. They do have a length of time for return/exchange after purchase (I think it’s 90 days), but I, like Diane, have found that they will stand behind the product long after this stipulated time, and they almost always replace it WITHOUT COST. Walmart is known for doing this. If the customer service person is miserable (many do need an attitude adjustment) then you may not get service with a smile, but you should still get service, and an exchange, irrespective of whether you have a receipt, especially if you have visible proof that the item malfunctioned and is defective (as you apparently do). A number of people have criticized you for not keeping the receipt and for expecting the product to stand up to use for more than four months, but this isn’t fair, in my opinion. People do misplace or lose receipts, and it isn’t a reason not to speak to the store about it, and it doesn’t give the store employee the right to insult you. You have a right to expect decent treatment and to expect your purchase to stand up to normal use for more than four months.

So I hope that you’ll contact the general store manager if you haven’t already done so (his or her picture should be on the wall behind the customer service desk at the store). If you’ve spoken with the customer service ‘manager’ or ’supervisor’ then I would certainly go to the store manager and ask for their assistance first. If you have already done so then I hope that you’ll speak to customer service at the head office. I’ll post their number or contact info here later if I find it, and I’ll also post if I have any different experiences other than the very positive ones I’ve had with Walmart to date. (I won’t bore you with my story but as mentioned, the Walmart managers have been very polite and exceedingly helpful, and they’ve gone beyond the call of duty to help, in my past experience. I have to deal with Walmart later this week so if something different comes up then I’ll post here.)

**Of note, I do hope that you’ll go to the overall store manager or to customer service at the head office, because I honestly do understand Walmart has a commitment to excellent customer service / ensuring customer satisfaction. They tend to be far, far better than the competitors (including the soon-to-be-dead Zellers!), in my experience to date, and I hope that you’ll complain, because they need to be aware if their employees are not holding up their policy and commitment to customer service and satisfaction. If you don’t complain, they won’t correct it….and I’m sure you won’t be the only person to suffer the brunt of this person’s bad attitude.

The customer service person contacted the store manager then the manager called me and he walked through the aisle while on the phone with me to try and find a similar blender which he then left at customer service for me to swap out. Took me about 10 minutes in the store to switch them out. My advice is don`t go to the store until after you deal with head office.