Comments on: Rude Cashiers at London Drugs in Richmond BC

By: LDSupervisor

LDSupervisor — Mon, 22 Oct 2012 00:31:14 +0000

**Without you there wouldn’t be an “us”

By: LDSupervisor

LDSupervisor — Mon, 22 Oct 2012 00:29:52 +0000

I wanted to personally apologize for your experience with London drugs. We thrive on superior customer service and when someone doesn’t receive that then we do our best to deal with that situation. I do realize that it’s been some time since the originally post but the way gift cards work it that the transaction needs to be completed first to activate the gift card. So, yes you can use the gift card the same day it was activited just not on the transaction the gift card is on. Once again, I hope this doesn’t divert you from shopping with us as we value each and everyone of our customers. With you there wouldn’t be an “us”
Take care and happy shopping

By: LD Middle Management

LD Middle Management — Mon, 10 Sep 2012 05:37:35 +0000

I use to be middle management at an LD Store, I can tell you three things about LD; Store management pick there teams and staff. 2) Good store management have good employee relations and a very happy customer base. 3) If you have more then one rude expeirance in a store in a short period of time it’s bad store management. I stepped down because of lousy store management and training; it is not reflective of the chain but each store and it’s management team. Please keep this in mind.

By: LDLProud

LDLProud — Fri, 03 Aug 2012 04:15:07 +0000

I am an employee of London Drugs. I go out of my way everyday to make sure every guest I come in contact with is treated like a luxury brand (which you are). You are the sole reason I have a job (which I like). I want you to have a superior shopping experience (which you deserve).

That being said.. I am truly sorry you didn’t have a good experience. In the corporate hierarchy, I really am a first rung. Please don’t think we are all flippant about our positions, and if you felt that jilted, you should have escalated your complaint to the supervisor.

By: Britt.

Britt. — Thu, 19 Apr 2012 02:41:13 +0000

I Shop at London Drugs often at serval different locations and usually leave happy. Today I went into the London Drugs at the West Vancouver- Park Royal Location on my way to work, and must say I have never been treated so poorly by a cashier she was very rude and didnt even accknowledge me outside of taking my payment, while she was taking my money I then asked if i could please get $5.00 in change as i needed to catch the bus and the employee rudly told me to find a bank. I Dont think i will reccomend that store or be shopping there again anytime in the near future.

By: a.b.rose

a.b.rose — Sat, 17 Dec 2011 15:23:31 +0000

PS: There is no London Drugs at #3 Road & Granville in Richmond. It’s at #3 and Westminster Highway. You would think that someone who caused this much of an uproar would at least get their facts straight!!!

By: Dina Alvelo

Dina Alvelo — Fri, 25 Nov 2011 20:31:46 +0000

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By: BAMBAM83

BAMBAM83 — Fri, 21 Oct 2011 20:00:32 +0000

Has anyone ever asked for a manager to settle something and was told they are not available at the moment ONLY to go ask someone else and be told no problem he’s somewhere around on the floor and that they’d be happy to locate the manager for u?

By: Pebbles83

Pebbles83 — Fri, 21 Oct 2011 19:41:55 +0000

Continued: and if u reach a point where 20% workload becomes already 50% when scheduled with zero limitation coworkers? How would u feel if u now had to do 60% and DUE TO ECONOMY THERE’S BEEN NO INCREASE IN BENIFITS BUT THERE’S BEEN A DOUBLE IN WORKLOAD INSCREASE AND ON TOP OF THAT U GET MISTREATED BY YOUR MANAGEMENT….

I used to tell ppl who ask me if london drugs is a great place to work.. Yes! …. But NOW I TELL THEM: not anymore

By: Pebbles83

Pebbles83 — Fri, 21 Oct 2011 19:38:41 +0000

To: GONZO814

Yes u are right: we are not treated as well as we once were, many things have change, along with it:

Constant new management, lack of respect, rudeness towards u when u point out something that’s not quite right and could be improved most times this minor issue then gets swiped to the sidelines and they become near hostile towards u and they say many things that are hurtful and then the next day or even minutes later they act as if nothing had happened:

You point out that among your team of staff there are certain individuals due to a limitation they cannot perform certain tasks… So management when scheduling these people should take that into consideration right? And if u yourself notice that it’s not being dealt with? If u voice it saying :

If u schedule so and so could u schedule one more person as it means whenever u work with that person who has these limitations u yourself or whoever is scheduled to work with them ends up carrying the extra load: this isn’t really a problem except:

We once had 4-5 ppl daily working our particular shift now it’s down to 2 ppl and so what 4-5 ppl once DID NOW ONLY 2 ppl have to do the workload

By: Pebbles83

Pebbles83 — Fri, 21 Oct 2011 19:31:22 +0000

Yes No. 3 Road is the worst, long ago I went in to apply for London Drugs and I asked for an application form to fill out…. WELL THE RUDE LADY AT THE CUSTOMER SERVICE COUNTER LOUDLY SIGHED AND YANKED SEVERAL DRAWERS OPEN AND SLAMMED THEM SHUT AND FOUND WHAT SHE WAS LOOKING FOR AND SHE ” TORE OFF THE LAST APPLICATION FORM FROM THE PAD AND SLAPPED IT (LITERALLY SHE SLAPPED IT) ON THE COUNTER INFRONT OF ME AND SAID ITS THE LAST ONE DON’T SCREW IT UP (and then she just left… On break or whatever….)

And I was left with: DO I WANT TO WORK FOR U? Cuz most times u ask yourself : do they want me to work for them…. In this case? I didnt want to work for them…. And it really blinded me in my views of London Drugs for many years….

BUT AS AN EMPLOYEE OF LONDON DRUGS I WISH TO LET U KNOW: THESE RUDE CASHIERS ARE RUDE DUE TO THEIR OWN POOR UPBRINGING AND DOESNT MEAN THAT EVERY EMPLOYEE OF LONDON DRUGS WILL BEHAVE THIS RUDELY TOWARDS THEIR CUSTOMERS! I’ve known some that go so out of their way that they smile and thank u several times during check out process!

RESPECT BEGINS AT HOME!

By: JanGee

JanGee — Sat, 15 Oct 2011 09:08:53 +0000

Donna- You do owe the stores something. Making it alot easier and convenient for you to buy your daily necessities.

By: Chris

Chris — Fri, 15 Jul 2011 04:58:13 +0000

With London Drugs, you’ll walk in happy, and leave upset. At least that was my experience on more than one occasion. At the West Vancouver location, for example, a cashier’s dialogue with me became so rude that I had to call the customer service representative to the till and complain, eventually paying for my things at the customer service desk. In another incident, I was hassled by a cashier to provide 3 pieces of ID because she “didn’t think my signature resembled close enough” to the signature on my credit card. Gimme a break - Nobody I’ve ever known signs a PERFECTLY IDENTICAL signature each and every time!! I signed again another slip, but threatened to call the manager if she hassled me any further. Sure, there are bad people out there, but London Drugs treats its customers like they’re all criminals, and that’s unfair. In yet another incident, the cashier left all my things on the signing area and didn’t even offer me a bag. I had to reach over, take my things, and put them into a bag myself. I finally decided that enough was enough. I no longer shop there, not at London Drugs nor IGA (both the same company). I am pleased to have found alternatives to these places, thank goodness!

By: Gonzo814

Gonzo814 — Fri, 23 Jul 2010 16:02:25 +0000

Unfortunately I think the bad experience that this shopper had is directly related to how poorly the cashiers and other LD employees are treated themselves by their employer. This company expects a full commitment and an unwavering loyalty from it’s workers. However it does not return these sediments! Store staff have undergone years of marginalization and hour reduction all in the name of making a billionaire richer. It’s a shame that this company still boasts so proudly that it is a family company!!!

By: Bryan

Bryan — Wed, 21 Jul 2010 05:24:46 +0000

They probaly don’t even compare to the rude bitches at the Shopper’s Drug Mart at the 404 Mall here in Newmarket Ontario. You are almost certainly a shop lifter, or are passing counterfeit money, or fraudulently using a stolen card. Don’t know why I still go there after 20 twenty years and thousands of dollars. Soon, maybe no more…