Comments on: Rogers Cell Phone - Problems Problems Problems

By: Olivia4564

Olivia4564 — Sat, 02 Mar 2013 00:50:51 +0000

Hello, first off we are long time Telus customers and never had issues. My husband started working outside The Telus coverage area so we went to Rogers to get him a pay as you go because they had coverage in the area. He is gone for 28 days straight and is 21 hr drive away from home. the manager sold us the phone. It turns out they only have 4G service in the area, so why would you sell someone a non 4G phone if they were not going to get service? They say i can return the phone for a refund with in 15 days, except its a 21 hours drive to get it! Not only did we pay for a phone we can’t use, they will not refund the 100.00 card we bought under her suggestion. Maybe the should better educate their staff, especially if they are going to be managers, on their coverage areas. I’m not pleased at all we have limited funds and never would have purchased a phone on a maybe it will work policy.

By: Rob

Rob — Mon, 09 Jul 2012 19:50:16 +0000

My 3 Year contract ended June 2, 2012. I transferred to another carrier on May 23rd, 2012 just to be sure that my number did not get lost before getting ported. Rogers still tagged me with a $100 early cancellation fee for the phone service AND $25 for the data plan with only 9 days to go!!!

This after years of problems - my favorite being when they disabled my Android HTC phone FROM ROGERS because of some security issue they found. It took over 2 months to get the phone working again and countless calls. They even tried to charge me $25 to fix the phone they disabled!

I will never go back and will endlessly trash them to anyone who mentions looking for a provider for the rest of my days.

By: Rogers sucks

Rogers sucks — Sat, 07 Jul 2012 16:16:49 +0000

Every other month there is a mistake on my Rogers bill. They’re usually just a few dollars, and it’s not worth spending 20 minutes on the phone explaining everything to the customer service reps and being put on hold several times. Check your bills!

By: tom

tom — Mon, 26 Mar 2012 19:19:54 +0000

Rogers is just a plain bad company for cell phone ….i never had so much problems with a cell phone company in all my life .

By: Amanda

Amanda — Wed, 11 Jan 2012 03:17:50 +0000

Rogers Wireless has the worst customer service I have ever experienced. I work for a company that has a mobile department and sell several different providers. Because of our association with wireless companies many of them offer employee purchase plans as an incentive to employees of the company. On the recommendation of one of my friends who worked in the mobile department, I was made aware of a new purchase incentive that Rogers offered if employees signed onto a three year contract with Rogers. From the beginning there was nothing but problems. Rogers had told the sales representatives of our store that we had to sign the three year contract and then they would apply the discounts to our accounts after we purchased the plan and processed further paper work. This was nothing but a big scam. Not only did Rogers scam the employees but they also scammed the employees in mobile who later felt really badly about convincing employees to sign up for the plans. When we applied for the employee discounts many of us were told that our plans were ineligible which was not told to our representatives in mobile who signed us all up for plans with the specific intent of later applying the discounts that Rogers had promised. Not only did they refuse to discount our plans but they also didn’t get back to us until after the 30 days leaving us with contracts that would cost us hundreds of dollars to get out of. After all this I was given the choice ti resign a new 3 year contract under a student plan which would be more expensive then the discounted plans were supposed to be but better than the plans without the discount. 6 months down the road I also had a problem with my phone which was still under the one year warranty and Rogers sent me a refurbished phone which again broke down two months later and was again replaced by another unreliable phone. When I called for the third time about the hardware that they sent me being defective I was told that if I sent it back again and they deemed it user use I would be charged for the new phone which would be almost $600 I didn’t want to take the chance of incurring charges hence I didn’t want to send it back and remain with a defective phone. Now 2 years into my contract and only one year remaining Rogers has been sending me outrageous bills because I live on a border city and have been magically all of a sudden picking up roaming signals. I have always lived on a border city so what has changed, I think it is a way to get all the money they can due to the fact that I have told them several times I would never renew my contract with them. Last month I was told that there was now a block on all roaming and that if I went out of the service area my phone would say no service and would not pick up any signal, which in itself is inconvenient in case of an emergency I would not be able to pick up a signal but for fear of another $200 bill I said ok. Surprise Surprise this month again more roaming charges. I will never in my life recommend Rogers wireless to anybody and working at a store which sells technology and mobile devices anybody thinking about 3G for there ipad should think about using Telus because customers have come back with outrageous stories about how Rogers overcharges them for their SIM card use on those too. I have had great reviews on Telus and the rest of my family has Telus and has had an amazing experience with them. For people out there who are thinking about new cell or 3G contracts I would recommend anything but Rogers if you want to keep your costs reasonable.

By: Theresa

Theresa — Thu, 20 Oct 2011 13:57:45 +0000

Ah Rogers. Can’t stand them!

By: Vicky

Vicky — Thu, 20 Oct 2011 02:23:06 +0000

It is really a crazy thing that I renewed my contract for the second time ending up 6 years at Rogers…. It is really true that Rogers always make a horrible mistake in billing imagine they charged us on receiving text messages for $57.00 for receiving a 284 messages.Rediculous.

By: Craig

Craig — Fri, 23 Jul 2010 03:45:07 +0000

While Rogers and Fido are owned by the same company they are run as separate entities.
The same with Virgin Mobile which in Canada is operated by Bell.

By: Grit

Grit — Tue, 06 Apr 2010 20:10:22 +0000

Re previous post: they added the $130 to MY bill without authorization.

Take a pill Vancouver. Cell phone service in Canada stinks because there is no real competition in most areas. We’re not all rocket scientists and these companies are very good at deception and using their technology to suck all kinds of unearned revenue from us poor saps. It’s not a fair fight.

It’s time we had consumer protection laws to put an end to all this needless and costly confusion. The funny part is that providers would gain a lot from simplification. They have a horrible public image which makes them very vulernable to any competition in the long run.

By: Grit

Grit — Tue, 06 Apr 2010 19:48:27 +0000

Rogers and Bell think they’re making money by refusing to cap cellphone usage when it hits the plan maximums(all those delicious extra charges!) but there are lots of well-heeled parents that don’t provide access as a result. Their policy makes it very prohibitive to ever give cell phones as gifts.

I finally put an end to the plan-pumping and extra-billing by tranferring my kids’ phones to their names last week. Rogers couldn’t resist providing my son with an equipment upgrade when he went to the store and for “convenience” they added the connection charge and an administration fee for the connection totalling $130 (taxes included) without my approval. They informed me that it was my problem to work it out with my son. I disagreed since they have a collection problem. They suggested that I convince him to pay or return the phone. Talk about gall.

By: Diddy

Diddy — Thu, 25 Feb 2010 19:34:32 +0000

I’ve had Rogers, Telus, Fido and Bell but I gotta say Rogers takes the cake. One night when I was out at the club I lost my phone lol called Rogers to get a new one, new one arrived 4 days later Sweet! oh wait its defective and doesn’t work LOL I returned the defective one, they confirmed that they had received it and sent me another one, a few days later I receive my new one get my bill next month and guess what there’s a charge of $870 on it! they charged me for the defective one and the new one! long story short Rogers claimed it was usage charges and not the 2nd phone complete bullshit! I just wanted to be done with this company so I paid and also paid out my contract so I could be rid of these vile creatures!
don’t give this company any of your money they are outright thieves!

By: jonkat

jonkat — Sun, 06 Dec 2009 14:14:56 +0000

we have also had nothing but problems with rogers, i can’t wait to get out of our contracts, up in march thank goodness

By: Vancouver Island

Vancouver Island — Fri, 04 Dec 2009 06:56:10 +0000

P.S. Anita Low: you were the funniest.
Clearly you are the most ignorant of all ignoramuses.
You were charged $0.15/word and space? So a text message could potentially cost you upwards of $20 each?! WOW. And you were told that the contract would be $200 to cancel for both phones when on your agreements it clearly states $20 for each month left maximum $200 per cellular telephone number, are you illiterate? Did you read this and decide to hear the salespersons words in a way to suit your thoughts? Also why would Rogers be responsible for your MOTOROLA phone erasing all your downloads? You should have called the manufacturer of your cell phone to complain and get a refund. Rogers sells service and the downloads were on the phone and you got use of them. It wasn’t Rogers’ fault they disappeared correct? It was because your phone broke and Motorola manufacturers that handset. Is this making sense? You should have stayed with Bell or gone with Telus and this would have happened as well. You would have defaulted on your payments and you would have a collection agency hounding you for not paying your bills.

Thank you for making me laugh. The part where you stated they charge $0.15/word and space was honestly the funniest.

By: Vancouver Island

Vancouver Island — Fri, 04 Dec 2009 06:43:33 +0000

Haha, this was actually really funny. I work in telecommunications and too often I hear the same old adage….OVERCHARGES when in a contract. If you actually read your bills dumbasses you would see that the overcharges are from OVERUSING it. When you get a new phone or better rates on a plan that equals a new term. WHY you ask? Because cellular is a business that provides a service like a utility. The misfortune is that in Canada no one buys phones at the real price as we are all quite cheap here so we subsidize hardware when you sign up so customers can use our service. Does SHAW provide TV’s or Computers when signing up for cable/internet? No they don’t and that’s why there isn’t a lot of dissatisfaction with them because consumers don’t misconstrue EQUIPMENT issues with service issues. Also we are more expensive then Europe and the USA, look at how big our country is and how sparsely populated it is. England is smaller than Alberta and that’s a whole country with a huge population. Doesn’t take too many towers to cover small areas….get it? READ your bills. Nothing is hidden. DON’T assume things are included unless you are told you have it. Remember assuming makes an “ass” of “u” not “me”.

By: travelbug

travelbug — Fri, 27 Nov 2009 14:19:20 +0000

The TV tax is from the local stations who want Rogers/Shaw/Cogeco/Bell etc to pay give them a portion of their profits. Rogers pays NOTHING to deliver these channels to you but you pay THEM and think it comes in your basic package. They essentially charge you for channels they get for free and those free channels want their cut. I’d prefer the news over the garbage reality TV that gets broadcasted everywhere.