Comments on: Ripped off at Sears Canada

By: Ciel

Ciel — Thu, 26 May 2011 00:58:33 +0000

Store receipts have tiny print on the reverse side about the returns policy and it tends to be in soft colour.
Catalogue orders–aside from the labels that come with the order, the register slip is only generated if you are paying by debit/cash. There may be posted signs on the wall about the returns.
Usually buried in the middle of a catalogue is the fine print about the returns/handling fees/shipping.

Sears Canada Inc. Return Policy

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase with your receipt for an exchange or refund within 90 days when purchased on your Sears Card, Sears MasterCard or Sears Gift Card.

Items purchased with any other method may be exchanged or refunded within 30 days.
Outlet/Liquidation Store
No returns or refunds

Sears Outlet website / Outlet.ca
A receipt or proof of purchase is required for Merchandise purchased on the sears.ca outlet site. Purchases must be returned within 10 days of delivery / pickup of order providing that they are in new and unused condition, with all original packaging, accessories, instructions, etc.

http://www.sears.ca/content/customer-service/shipping-and-delivery/returns

By: Roche Runo

Roche Runo — Wed, 25 May 2011 02:56:24 +0000

Yes outlet stores have a 10 return window because they dont have the space to store items for longer than that.

Sears cards gets 90 days cause the make more money if you use their own card
Other Credit cards and COD items are 30 days

Customer should always ask for the return time to be written down and signed by the clerk or stamped with the store number. Then you have proof

By: sally

sally — Thu, 25 Nov 2010 14:22:20 +0000

Am I missing something? Even the outlet has a 10 day return window. Everything else is quite a bit longer. I’m not quite sure why you couldnt return them but you’ve been sadly misinformed.

By: Fifi Trixibelle

Fifi Trixibelle — Wed, 24 Nov 2010 20:33:42 +0000

So, it stayed at home for 95 or so days before being returned. Sorry, you could have made it to a store or a catalogue outlet before that.

By: speedy-t

speedy-t — Wed, 24 Nov 2010 19:17:30 +0000

@Joe… it’s 90 days if you use their credit card.
Get your facts straight.

By: Joe

Joe — Wed, 24 Nov 2010 00:06:26 +0000

Iamresponsibleformyownactions, it is 90 days for catalogue purchases, not 30.
Seems very generous to me.

By: dawn

dawn — Tue, 23 Nov 2010 20:35:17 +0000

Just did a little looking and you do have 90 days if you use your sears card or gift cards 30 days for other ways of payment if you do not believe this look in the wish book for the insert on 4 x the club points all the polices are listed in it also all catalogs have the rt polices

By: dawn

dawn — Tue, 23 Nov 2010 19:57:46 +0000

You have 90 days to make a RT did you call customer service to get the ok to RT some times you have to do that now .

By: Iamresponsibleformyownactions

Iamresponsibleformyownactions — Tue, 23 Nov 2010 06:33:12 +0000

“*I* missed a deadline *I* didn’t even know about by 5 days”

How is sears “ripping you off”??? God take some personal responsibility for your own mistakes

You had THIRTY days to return them. How long do you expect them to let you borrow their merchandise and return it? Zellers is…30 days. Walmart is…30 days. Its people like you that made them all do that

Its no ones fault but your own that you didn’t return them within a month. No one is ripping you off.

By: Delynn

Delynn — Tue, 23 Nov 2010 03:49:34 +0000

I no longer shop at Sears, because I had a problem with my engagement ring. my husband bought it threw that catalog and I didn’t have it very long and the whole top part of the ring (diamond and the claws) fell off. so I told it back and, they told me I couldn’t return it witch I told them I didn’t want to return it All that I wanted was to get it fixed. they told me that they didn’t do that.. So I asked if I took it and got if fixed to someone else, would they pay for it me. that said no…..and that was almost 8 years ago…. and the only time I go in to a sears store is if someone give me a sears gift card as a gift…..So you re not the only one that don’t shop there….it is said but Walmart is a lot cheaper then them anyways….

By: Ashley

Ashley — Tue, 23 Nov 2010 01:11:33 +0000

I agree with Zay, that does not seem fair at all. Understandable they have a policy to follow, but if you were only 5 days outside of the that, the very least they could do is give you a store credit. I’ve worked retail before, and my store manager at the time was almost always willing to make an exception to the policy if a customer was returning an item only a few days outside of the return policy.

Definitely call and calmly speak to the store manager, and just let them know that you’ve been a customer for many years, and all you’d like is an exchange or store credit.

By: Zay

Zay — Mon, 22 Nov 2010 19:13:06 +0000

Did you speak to a store manager? Try that and see if they will give you store credit at least. I do hope you get something because it doesn’t seem fair.