I do tend to agree with the sentiments that Canadian consumers have got a liberal shopping opportunity, if you live in a large urban centre. Stores are reducing over-head to attract customers. They compete with their peers for many entitled customers.

Target is more of the same, The only losers will be the workers who were told they are not being interviewed by Target for new positions.

The offers on-line, as we all know here, are the real concern to stores. They cut into the stores margins. However the stores have always paid the workers a below living wage. The staff leave frequently to improve their opportunities and the company soon stops training them in many of the “ideal” customer service skills. Still they do try and the people who are on the floor are pretty friendly and helpful. There really is hardly anyone available to help because the store runs on a skeleton crew.

If I needed a lot of DVD’s I’d hesitate to shop in Zeller’s, Walmart or any reduced price multi-item store. As a consumer, I need to look at my intention. I should shop with respect for my environment. I should deal with all the people around me honestly. There is blow-back and I prefer mine to be as pleasant as possible.

Of course, I may meet someone who is rude etc. I can deal with them. It’s their problem. I still don’t need to stoop to that level. I don’t leave feeling that I’m responsible. I take responsibility for my actions and deal with integrity.

Good luck in your future shopping.

Sometimes there are actual laws about what can and cannot be returned. In the retail industry for example, clothing with the care labels cut out cannot be returned. Period. It’s unfortunate that you’re out the money but in the future you can choose to spend your money elsewhere.

Put another way, If they wont give me what I WANT its poor customer service… Now thats the real problem with the retail experience in Canada. Entitlement. When you purchase items in canada we are lucky that we have return policies. Most merchants even print their return policies on their receipts. (turn it over its usually there) Its called an agreement. Why do consumers feel that they don’t have to abide by this agreement and expect the merchant to bend the rules for them??
Personally I’m tired of all the people coming here an whining about poor customer service when in affect it really about the merchant who wouldn’t bend their stated policies. I would also argue that the reason for this entitlement is because in the past retailers have used discretion and it has lead consumers to just expect they will always get their way. And if they don’t get their way they go to the web and trash the retailer.

Now if the OP had come on here and stated that she/he had purchased the dvd and tried to return them WITHIN the stated return policy and Zellers refused the return then that would be poor customer service and they would have every reason to complain and I would have offered some advice on how to proceed. Instead I offered an alternative route that they could take rather than trash Zellers.

So before you come on here sprouting your droll about the influx of American companies and nickel and dime retailers maybe you should come up with some constructive suggestions before typing away.