Comments on: Real Canadian Superstore

By: John

John — Tue, 07 Jun 2011 16:34:37 +0000

Flyers are just a stores way to get you in there….they fake advertise stuff all the time, and while it’s illegal, no one bothers doing anything about it. They know customers will eventually give up if they don’t get the product at the sale price abut in the meantime they got you in the store and you likely bought a bunch of other stuff while there - success in their eyes.

By: Lee

Lee — Wed, 27 Apr 2011 22:15:57 +0000

I have the same problem with the Courtenay Superstore that Nadine described. I went in (twice) to get one of the large bags of rice advertised in the last flyer. Surprise! Surprise! There wern’t any………. either time. The “service” desk people refused to give a raincheck or substitute an equivalent product for the same price. The “limit” on this product was 8 !!! bags per customer. That works out to a little over 300 pounds of rice for each customer………. ??? Several other customers were complaining about customers who are buying for their restaurant businesses or some type of commercial operation. One lady said she saw a man with 8 bags in one cart and his wife had 8 bags in another. They own a local Asian food establishment. Someone should tell them that Superstore is a food RETAILER, and that as business operators, they should be purchasing from a food WHOLESALER. The rest of us don’t have that privilege. Superstore could set lower “limits” on purchase quantities to discourage these greedy creeps, but they really don’t seem to care. Rice is just one example. I have seen the same greedy behaviour by commercial or institutional buyers when there are special prices on meat & dairy products, pop, etc. Maybe some of these institutional purchasers need Revenue Canada to take a closer look at their expense/profit statements…….. Oh wait, these items aren’t really going to be accounted for as an “expense” because they come from a food ‘retailer’ rather than through a food wholesale account. So, if there was no “expense” does it therefore follow that there could be no profit? Even the Revenue Canada boys ain’t that slow. THANK GOD that COSTCO is opening soon in the Comox Valley. I am one customer that SUPERSTORE has lost forever.

By: Nadine

Nadine — Sun, 17 Apr 2011 02:54:07 +0000

**live** - sorry

By: Nadine

Nadine — Sun, 17 Apr 2011 02:53:38 +0000

I leave on Vancouver Island and have the same problem with the local S.S. My husband went to customer service and was told by the cashier that they don’t hand out rain checks (It was for the cheese, which was advertised all week, but of course the cooler has also been empty all week). She kept repeating that she’s been there for 18 years and has never handed out a rain check. She was even yelling it as he was walking away. He finally had to tell her to shut up because she was being rude….

Thankfully there is a Safeway (although, some products are overpriced) a Quality Foods, Thriftys - and in about 2 months there will also be a Costco. Hopefully the Superstore will smarten up.

By: zippedy doo dah

zippedy doo dah — Tue, 22 Feb 2011 07:30:49 +0000

Always do a walk through first and collect the sale items before you get anything else. It’s good exercise if you do it quickly.
Then go back and get anything else you need that is not on sale.
You should always lodge a complaint with Better Business Bureau when businesses do not carry sufficient product for a sale. This is known as “false advertising”. Is there a law against false advertising ? Let’s investigate.
Anyway, vote with your feet. Ask competitors to honor your coupon (if it’s reasonable) and don’t shop at the RCSS.

By: Pablo

Pablo — Fri, 11 Feb 2011 04:03:55 +0000

I also have alot of issues with Superstore and have encountered the same out of stock problems as Lanny. What really gets to me is that when you get to the checkout, the cashier has the nerve to say to the customer, “Would you like to buy the featured deal of the week item?” I say if it truly was a ‘deal’ they wouldn’t have to push it and the shelf would be empty just like for all the items I really wanted. Also, when you do go early, they are still sweeping the floors and there are unemptied pallets crowding the aisles(usually not with the advertised sale items though). I ask why they don’t stock shelves during closing hours and they always say the truck just came in. I say if they had planned and ordered inventory properly, those items could sit in the back storeroom to be put on the shelf the next night and there would be sufficient stock for most of these items for that single day. Also their new Admatch policy is full of disclaimers, they can decide what the limits are, who their competitors are and whether the item is equivalent or not(do I really care about the brand name of eggs or milk between different stores?). And their product price shelf tags are often missing and they have no UPC price check machines in the store(like Zellers or Walmart) so you have to take it to a cashier to scan(but who wants to wait in a lineup to find a price). And if the price is scanned wrong and a customer catches it, they actually have the nerve to remove or tear the price portion of the shelf tag so all remaining shoppers have no idea instead of putting up a new tag immediately. They can spend countless thousands for TV and print advertising Admatch but they don’t have the staff to keep up with the price changes. And one more beef… why can’t they get around to replacing those square wheels on a high percentage of their shopping carts?

By: Linda

Linda — Sun, 06 Feb 2011 17:29:19 +0000

I was just at the RCSS store in Simcoe and most of the BOGO deals I was hunting for were all gone, no empty skid no spots for them. Somehow my DH got rainchecks for all the items. The customer service clerk even added quantity of 6 for each item. I was so happy, so now I can return within the month and still cash in on the deal. Sometimes you just have to ask, maybe demand but it works.

By: dawn

dawn — Thu, 03 Feb 2011 18:42:01 +0000

If they are like my store they will stock after the sale and get this each time save .ca has a good coupon and the item is on sale they will not stock it but go in the day after the sale is over and the shelf is full . some times one just can not keep running back each day .

By: Joe

Joe — Tue, 01 Feb 2011 21:45:57 +0000

@dawn: thanks.I didn’t know that Extra Foods and Super Store receive stock on Saturdays and Sundays.

Maybe it’s just an Ontario thing, because I know for sure that Loblaws and its other companies do not get inventory on weekends - in Ontario.

I still think the OP should go back and check if the items are in stock now.

By: dawn

dawn — Tue, 01 Feb 2011 21:35:06 +0000

glowworm2k when was the last time you got a rain cheques. Extra Foods and Super Store in Sask no longer give out rain cheques .

By: AHHC

AHHC — Tue, 01 Feb 2011 20:33:09 +0000

If you live in the bigger town, usually I take the flyer and go price match in Zellers, Walmart, or London Drugs…. It save my times

By: glowworm2k

glowworm2k — Tue, 01 Feb 2011 19:13:22 +0000

I have had good luck at RCSS and other stores in getting rain cheques. What I do is check with an employee in whatever dept. the sold-out items are found, and then politely ask them if they will come to the customer service counter with me so that I can get a rain cheque. With the employee for the section verifying the goods aren’t available, CS has always given me the raincheque (so far, anyways). It could be a raincheque policy issue with your local store, but this method is worth a try.

PS - Works best when the store isn’t too busy - I try to go on weekends before 08h30 or weekdays before 11h00

By: dawn

dawn — Tue, 01 Feb 2011 17:27:09 +0000

FYI TO JOE Extra Foods and Super Store do get stock every day this I know fist hand .I have shopped at Extra Foods for 40 yrs no choice small town but in the last yr I am so feed up with them I have gone to our local COOP they now get 90% of my shopping due to the way they run the store out at Extra Foods and in all this time the staff have changed but the store does not . I go in get what I need or in most cases what I can and get out less stress .

By: Joe Blow

Joe Blow — Mon, 31 Jan 2011 22:39:12 +0000

WHHhhhaaaaaaaa…..

Dude get a life. You are so upset about a sale you actually went to the trouble to talk to your work dispatcher about highway conditions. OCD much? You used work time for personal shopping? Bravo. Not happy with them? Shop somewhere else. Simple

By: Ron Simmons

Ron Simmons — Mon, 31 Jan 2011 19:24:47 +0000

That is how Extra Foods does business. I used to shop at the Extra Foods chain, but now I shop at Safeway.

Safeway is always in stock and now I have started to collect Air Miles which are a huge bargain!