Comments on: RCSS Customer Service

By: Junk Car Cash

Junk Car Cash — Thu, 05 May 2011 19:10:26 +0000

Keep up the good posts- great work.

By: CaperGoo

CaperGoo — Sat, 26 Mar 2011 15:24:52 +0000

I had the same experience at a Superstore in Nova Scotia. They called me last month and told me I had pictures, the ones they told me they couldn’t find two years ago. I couldn’t believe it. I don’t order any pictures from Superstore anymore, I go to Shoppers where I haven’t had any problems yet.

By: Cynthia

Cynthia — Wed, 23 Mar 2011 15:13:53 +0000

I had a horrible experience at the Superstore in Orleans, On. The Manager of the Photolab was a complete jerk, with such a bad attitude! Will not be giving them any further business.

By: Bien

Bien — Mon, 14 Feb 2011 21:39:55 +0000

A similar situation happened to me in Vancouver BC. Long story short, Superstore photo quality is crap anyway so I will be taking my business elsewhere. I did, however, get a full refund on my order after arguing for 30 minutes with the photo lab manager (and I got zero help from the photolab.ca customer service they’re totally useless).

By: Linda

Linda — Mon, 14 Feb 2011 19:09:05 +0000

I enjoy shopping at the RCSS stores in Ontario (SW) but its true they do need more training in customer service. Not all agents are bad but more than 60% of them pitch attitude. I once made a BOGO purchase for a product and was overcharged. I went to cust. service and she was great but the supervisor was pathetic. The grocery clerk put the BOGO sign on the larger bottles of laundry detergent rather than smaller ones so everyone who walked in the doors saw the same thing and grabbed 2 bottles only to be overcharged at the checkout. My husband watched her take down the sign and hide it behind a counter and then come back and tell me there was no sign sorry. When he spoke up she insisted he put the sign there since he was spying on her. For real. I couldnt help but laugh at her. I made a complaint with Loblaws head office and reported her. I received a box with a new bottle and complimentary reusable grocery bag and $10 GC. Ok wasnt expecting that but pleasantly surprised. You dont have to take their attitude if you are in the right.

By: I.G.

I.G. — Sun, 13 Feb 2011 06:00:32 +0000

Superstore has good prices, but suck at customer service. They need lessons on what good customer service is as they generally have real poor people skills. The customer service desk is nothing but….what a misnomer.

Our superstore is generally really clean, much better than walmart who piles product in the aisles.

By: Cheryl888

Cheryl888 — Thu, 10 Feb 2011 19:19:56 +0000

Ive had this problem at other stores also.
Personally, I really find walmart to be the best for printing pictures, and getting them on time

By: Rogers

Rogers — Wed, 09 Feb 2011 19:59:22 +0000

We just recently had an issue with their Optical dept (Oshawa location) & by the looks of things, we’ll be getting our stuff from Hakim Optical instead!

By: MyBuddy

MyBuddy — Wed, 09 Feb 2011 17:47:57 +0000

Sounds like she either didn’t look properly, or was embarrassed that they forgot about your photos and rushed to finish them.

By: Ron Simmons

Ron Simmons — Wed, 09 Feb 2011 06:20:06 +0000

I have had the same experiences at RCSS. Poor service, dirty stores, overall bad experience. I have not shopped there since.